189 Ratings
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Score 7.3 out of 100
32 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesforceIQ CRM (Discontinued)
9.1
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SalesforceIQ CRM (Discontinued)
9.0
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SalesforceIQ CRM (Discontinued)
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SalesforceIQ CRM (Discontinued)
9.5
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SalesforceIQ CRM (Discontinued)
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SalesforceIQ CRM (Discontinued)
9.5
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
SalesforceIQ CRM (Discontinued)
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SalesforceIQ CRM (Discontinued)
9.0
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SalesforceIQ CRM (Discontinued)
9.5
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
SalesforceIQ CRM (Discontinued)
9.0

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesforceIQ CRM (Discontinued)
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesforceIQ CRM (Discontinued)
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesforceIQ CRM (Discontinued)
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesforceIQ CRM (Discontinued)

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SalesforceIQ CRM (Discontinued)
7.4
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SalesforceIQ CRM (Discontinued)
7.4
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesforceIQ CRM (Discontinued)

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SalesforceIQ CRM (Discontinued)
9.0
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
SalesforceIQ CRM (Discontinued)
9.0
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesforceIQ CRM (Discontinued)
9.0
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
SalesforceIQ CRM (Discontinued)
9.0

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
SalesforceIQ CRM (Discontinued)
9.0
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesforceIQ CRM (Discontinued)
9.0
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
SalesforceIQ CRM (Discontinued)
9.0
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
SalesforceIQ CRM (Discontinued)
9.0

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SalesforceIQ CRM (Discontinued)
9.1
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SalesforceIQ CRM (Discontinued)
9.5
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SalesforceIQ CRM (Discontinued)
9.0
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
SalesforceIQ CRM (Discontinued)
9.0
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SalesforceIQ CRM (Discontinued)
9.0

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SalesforceIQ CRM (Discontinued)
9.3
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SalesforceIQ CRM (Discontinued)
9.5
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SalesforceIQ CRM (Discontinued)
9.0

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesforceIQ CRM (Discontinued)
9.0
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesforceIQ CRM (Discontinued)
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesforceIQ CRM (Discontinued)
9.0

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
SalesforceIQ CRM (Discontinued)
9.0
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesforceIQ CRM (Discontinued)
9.0
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesforceIQ CRM (Discontinued)
9.0

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SalesforceIQ CRM (Discontinued)
9.5
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SalesforceIQ CRM (Discontinued)
9.5

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SalesforceIQ CRM (Discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
SalesforceIQ CRM (Discontinued)
9.5

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
SalesforceIQ CRM (Discontinued)

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
SalesforceIQ CRM (Discontinued)

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesforceIQ CRM (Discontinued)

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesforceIQ CRM (Discontinued)

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
SalesforceIQ CRM (Discontinued)

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesforceIQ CRM (Discontinued)

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
SalesforceIQ CRM (Discontinued)

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