189 Ratings
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Score 7.3 out of 100
6 Ratings
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Score 3.4 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

SalesHandy

My first time contacting SalesHandy the person in live chat answered all of my questions and understood me. I was very happy. The second time the person didn't understand me at all. That's when I became aware this wasn't an American company. I asked for the same person I got the first time and we started e-mailing, but he clearly didn't read what I wrote on two occasions, so he wasn't addressing my questions. This started to waste my time and frustrate me. Then the e-mails stopped coming and I had to keep e-mailing again trying to get a response, until they finally stopped altogether. I was literally just about to sign up for a paid account when this all happened. I told them I was going to go to their competition, and they didn't care, they just ignored me.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesHandy
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesHandy
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SalesHandy
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SalesHandy
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesHandy
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SalesHandy
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
SalesHandy
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SalesHandy
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SalesHandy
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
SalesHandy

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesHandy
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesHandy
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesHandy
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesHandy

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SalesHandy
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SalesHandy
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesHandy

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SalesHandy
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
SalesHandy
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesHandy

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
SalesHandy
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesHandy
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
SalesHandy
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
SalesHandy

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SalesHandy
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SalesHandy
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SalesHandy
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
SalesHandy
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SalesHandy

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SalesHandy
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SalesHandy
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesHandy

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesHandy
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesHandy
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesHandy

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
SalesHandy
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SalesHandy
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesHandy

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SalesHandy
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SalesHandy

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

SalesHandy

  • The email drip campaign execution is simple to use and allows emails to be sent in 60-90seconds intervals which is very important when sending a big number of emails.
  • They have a very easy to understand customization fields that allow the user to view each individual email before sending to check for any potential errors.
  • Good integration of templates into the campaign set-up field with just a few clicks. Don't need to copy and paste.
Sean Foo | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

SalesHandy

  • I am missing SalesHandy's integration with Box. Screen sharing and live presentation process can be made easier.
myriam caron | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

SalesHandy

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

SalesHandy

SalesHandy 4.0
Based on 1 answer
I assume (I still can't be 100% sure) that if they had cared about my business, it would have worked for what I needed it to do, which was track open e-mails and clicked links.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

SalesHandy

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

SalesHandy

SalesHandy 2.0
Based on 1 answer
Due to me using the software for very long and their terrible customer service, this is why I rated them low. I did notice that when sending e-mails it does take a while for the e-mail to go through, but then the e-mail hits the inbox very quickly. Also, their site and live chat did have problems. I mentioned this to them and they eventually fixed the live chat, but then they ignored the site issues I had which is when I opened two tabs, one tab would show one thing, and the other tab an entirely different thing within my account. It was very confusing and wasted my time trying to figure out if what I had done actually saved.
Anonymous | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

SalesHandy

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

SalesHandy

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

SalesHandy

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

SalesHandy

Piyush Patel | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

SalesHandy

  • SalesHandy helped us break into new markets and helped us gain 25% more leads every month.
Sean Foo | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

SalesHandy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SalesHandy Editions & Modules

Edition
Basic$91
Pro$201
Enterprise$501
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
SalesHandy
1.3

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
SalesHandy

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
SalesHandy
4.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SalesHandy

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesHandy
2.0

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
SalesHandy

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SalesHandy

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
SalesHandy

Add comparison