189 Ratings
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Score 7.3 out of 100
3 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Salesmate

Salesmate is an excellent pipeline tool and I've been very happy with making the switch from Pipedrive. The reporting tool is excellent when reviewing conversions, total sales, and average turn times per stage. I'm especially happy with the ability to download custom reports however I would like to also have the ability to do so with the pre-defined reporting.
Matthew Gehrman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesmate
9.8
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesmate
9.0
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesmate
10.0
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesmate
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesmate
10.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Salesmate
10.0
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Salesmate
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Salesmate
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Salesmate
10.0
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Salesmate

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesmate
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesmate
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesmate
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesmate

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Salesmate
8.0
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Salesmate
8.0
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesmate

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Salesmate
10.0
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Salesmate
10.0
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesmate
10.0

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Salesmate
9.0
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesmate
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Salesmate
8.0
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Salesmate
10.0

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Salesmate
9.5
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Salesmate
10.0
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Salesmate
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Salesmate
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Salesmate
9.0

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Salesmate
10.0
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Salesmate
10.0
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesmate
10.0

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesmate
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesmate
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesmate

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Salesmate
9.0
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Salesmate
9.0
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesmate

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Salesmate
9.0
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Salesmate
9.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Salesmate

  • Pipeline customization including custom fields
  • Two way email integration & click to call feature
  • Incredible customer service
  • Always looking to improve the product
  • Excellent price per user in comparison to some of the other tools available and other tools we've leveraged in the past.
Matthew Gehrman | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Salesmate

  • The ability to switch between deals directly from within the deal itself
  • Load time could be improved however we have at any given time 180 + leads in the pipe
  • Ability to separate user rights per pipeline, i.e. having two separate team pipelines and each team can only see their leads.
Matthew Gehrman | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Salesmate

Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the overpricing structure but I'm confident we'll be able to continue scaling with Salesmate as we grow the team
Matthew Gehrman | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Salesmate

  • Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
  • By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
  • In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Salesmate
10.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Salesmate
10.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Salesmate

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Salesmate

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesmate

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Salesmate

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Salesmate

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Salesmate

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