189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP Commerce Cloud (formerly SAP Hybris)
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SAP Commerce Cloud (formerly SAP Hybris)
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SAP Commerce Cloud (formerly SAP Hybris)
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP Commerce Cloud (formerly SAP Hybris)
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
SAP Commerce Cloud (formerly SAP Hybris)
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SAP Commerce Cloud (formerly SAP Hybris)
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SAP Commerce Cloud (formerly SAP Hybris)
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
SAP Commerce Cloud (formerly SAP Hybris)

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP Commerce Cloud (formerly SAP Hybris)
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP Commerce Cloud (formerly SAP Hybris)
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP Commerce Cloud (formerly SAP Hybris)
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP Commerce Cloud (formerly SAP Hybris)

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SAP Commerce Cloud (formerly SAP Hybris)
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SAP Commerce Cloud (formerly SAP Hybris)
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
SAP Commerce Cloud (formerly SAP Hybris)
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP Commerce Cloud (formerly SAP Hybris)

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
SAP Commerce Cloud (formerly SAP Hybris)
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP Commerce Cloud (formerly SAP Hybris)
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
SAP Commerce Cloud (formerly SAP Hybris)
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
SAP Commerce Cloud (formerly SAP Hybris)

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SAP Commerce Cloud (formerly SAP Hybris)
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SAP Commerce Cloud (formerly SAP Hybris)
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SAP Commerce Cloud (formerly SAP Hybris)
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
SAP Commerce Cloud (formerly SAP Hybris)
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SAP Commerce Cloud (formerly SAP Hybris)

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SAP Commerce Cloud (formerly SAP Hybris)
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP Commerce Cloud (formerly SAP Hybris)

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
SAP Commerce Cloud (formerly SAP Hybris)
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP Commerce Cloud (formerly SAP Hybris)
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP Commerce Cloud (formerly SAP Hybris)

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SAP Commerce Cloud (formerly SAP Hybris)
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SAP Commerce Cloud (formerly SAP Hybris)

Online Storefront

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product catalog & listings
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Product management
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Bulk product upload
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Branding
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Mobile storefront
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Product variations
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Visual customization
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.4
CMS
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.5

Online Shopping Cart

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Abandoned cart recovery
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Checkout user experience
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.6

Online Payment System

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.9
eCommerce security
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.9

eCommerce Marketing

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Personalized recommendations
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.6
SEO
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.7

eCommerce Business Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Multi-site management
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Order processing
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Inventory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Shipping
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 2.3
Based on 4 answers
SAP support regarding the tool has not been clear, we had no clear responses about problems and felt kind of lost.
Anonymous | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Screenshots

SAP Commerce Cloud (formerly SAP Hybris)

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
SAP Commerce Cloud (formerly SAP Hybris)
7.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP Commerce Cloud (formerly SAP Hybris)

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
SAP Commerce Cloud (formerly SAP Hybris)
2.3

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP Commerce Cloud (formerly SAP Hybris)

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
SAP Commerce Cloud (formerly SAP Hybris)
8.0

Add comparison