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Top Rated
247 Ratings
189 Ratings
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Score 7.3 out of 100

SAP S/4HANA

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Top Rated
247 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

SAP S/4HANA

SAP S/4 HANA is well suited to LARGE enterprise-scale businesses where the volume of transactional data is high. This is important because as I understand, this system shines when dealing with large data sets, especially when importing things through LMSW and the like. As for alternatives, there are none really as your company really should not be implementing old ERP at this point. If you want the bells and whistles of having a mobile-friendly front end, quick dev tools, and the new built-in applications, please jump into S/4HANA.
David Cassel | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP S/4HANA
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP S/4HANA
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SAP S/4HANA
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SAP S/4HANA
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP S/4HANA
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SAP S/4HANA
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
SAP S/4HANA
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SAP S/4HANA
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SAP S/4HANA
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
SAP S/4HANA

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP S/4HANA
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP S/4HANA
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP S/4HANA
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP S/4HANA

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SAP S/4HANA
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SAP S/4HANA
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP S/4HANA

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SAP S/4HANA
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
SAP S/4HANA
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP S/4HANA

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
SAP S/4HANA
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP S/4HANA
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
SAP S/4HANA
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
SAP S/4HANA

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SAP S/4HANA
7.9
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SAP S/4HANA
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SAP S/4HANA
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
SAP S/4HANA
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SAP S/4HANA
8.1
Plug-ins
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.7

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SAP S/4HANA
8.8
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SAP S/4HANA
8.6
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP S/4HANA
8.9

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP S/4HANA
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP S/4HANA
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP S/4HANA

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
SAP S/4HANA
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SAP S/4HANA
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP S/4HANA

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SAP S/4HANA
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SAP S/4HANA

Payroll Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.5
Pay calculation
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.5
Benefit plan administration
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.5
Direct deposit files
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.3
Salary revision and increment management
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.5
Reimbursement management
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.5

Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.0
Dashboards
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.7
Standard reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
7.7
Custom reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.7

General Ledger and Configurable Accounting

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.6
Accounts payable
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.5
Accounts receivable
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.7

Inventory Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.7
Inventory tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.6
Automatic reordering
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.6
Location management
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.6
Manufacturing module
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.9

Order Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.5
Pricing
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.0
Order entry
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.7
Cost of goods sold
Oracle CX Sales (formerly Oracle Engagement Cloud)
SAP S/4HANA
8.7

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

SAP S/4HANA

  • SAP HANA uses analyses to predict the buyers’ behaviour and the success of products in real time.
  • SAP HANA links up with your existing systems and does the finances, sales, purchases, logistics, product development and manufacturing for you in order to tackle your specific challenges in the industry.
  • A unique approach to commerce enables you to work with just one accurate source of information and plan and make decisions in real time.
Aleš Jenc Rojina, mag. | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

SAP S/4HANA

  • Integration to Ariba has been very difficult for our organization. CIG as an integration tool is new and has a number of errors. This is not so much a S/4HANA issue, but to the customer, it appears as if S/4HANA is not a good product
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA 6.8
Based on 2 answers
Currently we have to discover all possibilities we have with SAP S/4 Hana. So at the moment the is no need to renew our use of SAP S/4 Hana.
Aleš Jenc Rojina, mag. | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA 7.7
Based on 2 answers
Overall usability is quite good (8). There is also room for improvement as there is in every ERP system. New users see it in more vivid colors and less clicking to get to desired functions. So SAP Fiori is the right way for them. Classic SAP GUI is more or less OK and is for experienced user who wants more in their everyday work.
Aleš Jenc Rojina, mag. | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

SAP S/4HANA

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

SAP S/4HANA

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA 5.9
Based on 2 answers
Support is good. Nothing to complain.
Aleš Jenc Rojina, mag. | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

SAP S/4HANA

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA 7.3
Based on 1 answer
Implementation was as expected. We had minor issues with our Z* transactions, but nothing special. Some tables were extended and needed regeneration. Overall satisfactions is good.
Aleš Jenc Rojina, mag. | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

SAP S/4HANA

Small scale companies where implementation of SAP S/4HANA is not in the budget can use alternate software like Tally, MS Excel to keep track of their business but then there are chances of human error and it will be difficult and lengthy process to identify the user's mistake.
Tanmay Patil | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

SAP S/4HANA

  • Infrastructure cost increase. The fact of implementing HANA DB increases the cost of the infrastructure by a significant amount.
  • Reduced user time due to a more usable and friendly interface (Fiori). Users don't need to navigate several screens to find or complete information.
  • Also, due to HANA DB improved performance, users can get reports quickly so they improve their productivity by being able to respond more quickly to the business.
Xavier Martinez Balart | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP S/4HANA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
SAP S/4HANA
8.9

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
SAP S/4HANA
6.8

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
SAP S/4HANA
7.7

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SAP S/4HANA

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP S/4HANA

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
SAP S/4HANA
5.9

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SAP S/4HANA

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
SAP S/4HANA
7.3

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