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79 Ratings
189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Seismic

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79 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Seismic

Seismic provides tools that allow for a seller to send a customer facing presentation or document to their customers in bulk. Then, through the insights provided, a seller can go into Seismic and see which customers opened the document, what pages or slides the customer looked at, and for how long each customer viewed that slide or page. Now, the seller knows what product or service this customer is interested in, and can not only prepare with this information, but can also jump directly into this with the customer, so there is no waste in preparing for products the customer won't be interested in.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Seismic
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Seismic
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Seismic
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Seismic
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Seismic
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Seismic
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Seismic
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Seismic
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Seismic
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Seismic

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Seismic
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Seismic
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Seismic
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Seismic

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Seismic
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Seismic
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Seismic

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Seismic
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Seismic
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Seismic

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Seismic
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Seismic
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Seismic
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Seismic

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Seismic
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Seismic
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Seismic
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Seismic
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Seismic

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Seismic
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Seismic
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Seismic

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Seismic
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Seismic
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Seismic

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Seismic
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Seismic
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Seismic

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Seismic
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Seismic

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Seismic

  • Seismic allows for one location to store all relevant content so that associates are not having to spend as much time searching for what they need.
  • Seismic provides the ability to fully customize content such that one template can serve many needs with the simple ability to answer questions that drive the customization in the content. This customization can range from simple to quite complex depending on your level of expertise with the tool.
  • Seismic provides a lot of flexibility when it comes to organizing your content and how to make the experience of accessing that content unique to the needs of each user in the system.
Jamie Clarke | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Seismic

  • It's very difficult to edit/update the content in our LiveDoc because of the way it was coded by Seismic. They are in the process of helping us fix this problem, but it hasn't been ameliorated yet.
  • Responses to questions submitted via email are not always responded to in a timely fashion.
  • I know this is the same as the first bullet, but it bears repeating that the LiveDoc is laborious to update. The inability to edit content easily is a hindrance to our daily workflow.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Seismic

Seismic 7.8
Based on 33 answers
I have never tried chatting/calling with Support for Seismic. However, from others that I have talked to that use Seismic in more of an administrative role, they have been easy to work with and are of great assistance. I think it's a good thing I've never needed to talk to support, as it means I haven't had any issues to this point.
Anonymous | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Seismic

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Seismic

Savo, Google Drive, Shared foldersSavo - was best in class a long time ago (and has since been bought by Seismic) - but required a lot of administrative work to setup and maintain. I had three people working on it full time to create pages and managing content. Shared folders and google drive are good to share content, but terrible at searching and tagging (not fully indexed and no tagging)
Ron Totah | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Seismic

  • Seismic eliminates the time and hassle of sending out an email to colleagues with an attachment for a meeting. Plus, it eliminates the potential for someone being inadvertently excluded from the email.
  • A significant amount of time had to be dedicated to user training to increase adoption across the company and make the platform worth the investment.
  • Seismic has brought increased levels of productivity and efficiency to my company.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Seismic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Seismic
7.6

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Seismic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Seismic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Seismic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Seismic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Seismic
7.8

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Seismic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Seismic

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