189 Ratings
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Score 7.3 out of 100
9 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ServiceTitan
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ServiceTitan
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
ServiceTitan
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
ServiceTitan
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
ServiceTitan
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
ServiceTitan
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
ServiceTitan
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
ServiceTitan
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
ServiceTitan

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ServiceTitan
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ServiceTitan
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ServiceTitan
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ServiceTitan

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
ServiceTitan
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
ServiceTitan
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ServiceTitan

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
ServiceTitan
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
ServiceTitan
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ServiceTitan

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
ServiceTitan
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ServiceTitan
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
ServiceTitan
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
ServiceTitan

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
ServiceTitan
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
ServiceTitan
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
ServiceTitan
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
ServiceTitan
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
ServiceTitan

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
ServiceTitan
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
ServiceTitan
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ServiceTitan

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ServiceTitan
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ServiceTitan
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ServiceTitan

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
ServiceTitan
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ServiceTitan
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ServiceTitan

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
ServiceTitan
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
ServiceTitan

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
ServiceTitan
8.6

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
ServiceTitan

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
ServiceTitan

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ServiceTitan

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ServiceTitan

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
ServiceTitan

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ServiceTitan

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
ServiceTitan

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