189 Ratings
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Score 7.3 out of 100
23 Ratings
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Score 9 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

SnapEngage

SnapEnage is a great tool for providing quick feedback to simpler questions about the company or product. For example, password help, getting started instructions, provide the cost options for the service. SnapEngage is not the best for more complicated or detailed correspondences. Typically if chat isn't the best to address a person's needs I initiate a phone conversation.
Melissa McCormack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SnapEngage
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SnapEngage
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SnapEngage
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SnapEngage
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SnapEngage
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SnapEngage
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
SnapEngage
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SnapEngage
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SnapEngage
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
SnapEngage

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SnapEngage
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SnapEngage
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SnapEngage
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SnapEngage

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SnapEngage
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SnapEngage
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SnapEngage

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SnapEngage
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
SnapEngage
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SnapEngage

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
SnapEngage
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SnapEngage
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
SnapEngage
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
SnapEngage

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SnapEngage
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SnapEngage
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SnapEngage
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
SnapEngage
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SnapEngage

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SnapEngage
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SnapEngage
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SnapEngage

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SnapEngage
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SnapEngage
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SnapEngage

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
SnapEngage
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SnapEngage
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SnapEngage

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SnapEngage
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SnapEngage

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

SnapEngage

  • SnapEngage provides an easy to use interface for the internal user to respond to chat inquiries.
  • The interface for the customer/prospect is nice as well - they can chat with an agent if there are any live, or they can send in an email if it happens to be outside of supported chat hours. These come in as leads to our SFDC instance.
  • Administration of the tool is very simple and straight forward as well. You add the user's email address, give them a nickname, and you have the option of linking them to an existing SFDC user if you've integrated with SFDC.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

SnapEngage

  • No Bitcoin Payment Option
  • Chat window design is average. Even though you can make your own chat window design in photoshop and send it to them for implementation, which is great, they don't have great customization potential in the back office.
David Websecrets | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

SnapEngage

SnapEngage 9.0
Based on 4 answers
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Jessica Goode | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

SnapEngage

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

SnapEngage

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

SnapEngage

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

SnapEngage

SnapEngage 5.0
Based on 1 answer
I have never needed to contact them for support.
Melissa McCormack | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

SnapEngage

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

SnapEngage

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

SnapEngage

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
Jillian Kreider | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

SnapEngage

  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
Michael Jacobson | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

SnapEngage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapEngage Editions & Modules

Edition
Business60/month1
Plus140/month2
Premier420/month3
  1. includes 4 agents licenses
  2. includes 8 agent licenses, premium integrations
  3. includes 16 agent licenses, premium integrations, advanced features
Additional Pricing Details
Enterprise plans are also available and are custom tailored to the business' specific needs.

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
SnapEngage
8.9

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
SnapEngage
9.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
SnapEngage

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SnapEngage

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SnapEngage

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
SnapEngage
5.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SnapEngage

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
SnapEngage

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