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12 Ratings
189 Ratings
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Score 7.3 out of 100

SoGoSurvey

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12 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey is more robust than any other survey software I have used. Comparing it to SurveyMonkey and other similar tools is not possible because it is such a robust tool. Where it falls short is on multi-media management, where a user might want to insert an image, video, gif, etc. into the survey.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SoGoSurvey
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SoGoSurvey
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SoGoSurvey
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SoGoSurvey
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SoGoSurvey
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SoGoSurvey
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
SoGoSurvey
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SoGoSurvey
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
SoGoSurvey
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
SoGoSurvey

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SoGoSurvey
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SoGoSurvey
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SoGoSurvey
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SoGoSurvey

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
SoGoSurvey
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SoGoSurvey
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SoGoSurvey

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SoGoSurvey
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
SoGoSurvey
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SoGoSurvey

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
SoGoSurvey
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SoGoSurvey
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
SoGoSurvey
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
SoGoSurvey

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
SoGoSurvey
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SoGoSurvey
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
SoGoSurvey
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
SoGoSurvey
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
SoGoSurvey

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
SoGoSurvey
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
SoGoSurvey
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SoGoSurvey

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SoGoSurvey
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SoGoSurvey
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SoGoSurvey

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
SoGoSurvey
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
SoGoSurvey
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SoGoSurvey

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SoGoSurvey
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
SoGoSurvey

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

SoGoSurvey

  • We find SoGoSurvey to be very easy to use and simple to set up surveys and forms. I have used other survey software in the past and always struggled with setting up something quickly. SoGoSurvey finally enabled me to do that.
  • I love the Survey Bank. Ready to use survey templates with great set of questions on a range of topics and issues.
  • Rules and Alerts - I like this feature as it sends me a real-time alert based on the rules we have set up in our account.
  • The support team is amazing! Prompt and caring. I have reached out at odd hours and have always received a quick response.
Harris Kahn | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

SoGoSurvey

  • It would have been nice to have a test period of running a survey, so that you could test run, then make adjustments before the survey was set. In my experience, once it was filled out once you could not really edit.
  • It would be nice to have an essay type of question. One where the answer could be up to 5 or 6 paragraphs long
Genea Barnes | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

SoGoSurvey

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey was more flexible in my opinion compared to the other survey company's I looked at. It had a monthly price option that allowed for the type of logic we needed in our questions. It had great reports, a simple user interface, and tons of helpful tools and question types. I did not use the other platforms personally but would see no reason to not use SoGoSurvey again. Sales and Support were very helpful as well!
Garen Lafser | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

SoGoSurvey

  • Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
  • Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
  • Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
  • Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SoGoSurvey

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
SoGoSurvey
8.8

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
SoGoSurvey

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
SoGoSurvey

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
SoGoSurvey

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SoGoSurvey

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
SoGoSurvey

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
SoGoSurvey

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
SoGoSurvey

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