189 Ratings
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Score 7.3 out of 100
23 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Sparkcentral

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sparkcentral
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sparkcentral
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sparkcentral
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sparkcentral
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sparkcentral
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Sparkcentral
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Sparkcentral
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Sparkcentral
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Sparkcentral
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Sparkcentral

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sparkcentral
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sparkcentral
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sparkcentral
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sparkcentral

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Sparkcentral
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Sparkcentral
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sparkcentral

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Sparkcentral
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Sparkcentral
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sparkcentral

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Sparkcentral
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sparkcentral
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Sparkcentral
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Sparkcentral

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Sparkcentral
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Sparkcentral
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Sparkcentral
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Sparkcentral
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sparkcentral

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Sparkcentral
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Sparkcentral
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sparkcentral

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sparkcentral
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sparkcentral
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sparkcentral

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Sparkcentral
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sparkcentral
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sparkcentral

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Sparkcentral
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Sparkcentral

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Sparkcentral

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Sparkcentral

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Sparkcentral

Sparkcentral 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Sparkcentral

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Sparkcentral

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Sparkcentral

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Sparkcentral

Sparkcentral 9.0
Based on 2 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Sparkcentral

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Sparkcentral

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Sparkcentral

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Sparkcentral

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sparkcentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Sparkcentral
9.9

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Sparkcentral
8.7

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Sparkcentral

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sparkcentral

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sparkcentral

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Sparkcentral
9.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sparkcentral

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Sparkcentral

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