189 Ratings
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Score 7.3 out of 100
11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Square Customer Engagement
8.0
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Square Customer Engagement
8.0
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Square Customer Engagement
8.0
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Square Customer Engagement
8.0
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Square Customer Engagement
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Square Customer Engagement
8.0
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Square Customer Engagement
8.0
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Square Customer Engagement
8.0
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Square Customer Engagement
8.0
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Square Customer Engagement
8.0

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Square Customer Engagement
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Square Customer Engagement
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Square Customer Engagement
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Square Customer Engagement

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Square Customer Engagement
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Square Customer Engagement
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Square Customer Engagement

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Square Customer Engagement
8.0
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Square Customer Engagement
8.0
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Square Customer Engagement
8.0
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Square Customer Engagement
8.0

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Square Customer Engagement
8.0
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Square Customer Engagement
8.0
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Square Customer Engagement
8.0
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Square Customer Engagement
8.0

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Square Customer Engagement
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Square Customer Engagement
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Square Customer Engagement
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Square Customer Engagement
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Square Customer Engagement

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Square Customer Engagement
8.0
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Square Customer Engagement
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Square Customer Engagement
8.0

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Square Customer Engagement
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Square Customer Engagement
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Square Customer Engagement

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Square Customer Engagement
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Square Customer Engagement
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Square Customer Engagement

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Square Customer Engagement
8.0
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Square Customer Engagement
8.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Square Customer Engagement

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Screenshots

Square Customer Engagement

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Square Customer Engagement
9.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Square Customer Engagement

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Square Customer Engagement

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Square Customer Engagement

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Square Customer Engagement

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Square Customer Engagement

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Square Customer Engagement

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Square Customer Engagement

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