189 Ratings
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Score 7.3 out of 100
195 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sugar Sell (SugarCRM)
7.8
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sugar Sell (SugarCRM)
7.9
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sugar Sell (SugarCRM)
7.6
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Sugar Sell (SugarCRM)
7.3
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Sugar Sell (SugarCRM)
6.8
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Sugar Sell (SugarCRM)
7.8
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sugar Sell (SugarCRM)
7.1
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sugar Sell (SugarCRM)
6.3
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sugar Sell (SugarCRM)
7.9
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Sugar Sell (SugarCRM)
7.5
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Sugar Sell (SugarCRM)
8.2
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Sugar Sell (SugarCRM)
7.6
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Sugar Sell (SugarCRM)
8.0
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sugar Sell (SugarCRM)
7.6
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Sugar Sell (SugarCRM)
7.1

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Sugar Sell (SugarCRM)
7.9
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Sugar Sell (SugarCRM)
7.4
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Sugar Sell (SugarCRM)
8.1

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Sugar Sell (SugarCRM)
7.9
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Sugar Sell (SugarCRM)
8.4
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Sugar Sell (SugarCRM)
7.5
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Sugar Sell (SugarCRM)
7.7
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sugar Sell (SugarCRM)
7.9

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sugar Sell (SugarCRM)
8.9

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sugar Sell (SugarCRM)
8.8
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sugar Sell (SugarCRM)
8.8
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Sugar Sell (SugarCRM)
8.3
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sugar Sell (SugarCRM)
7.8
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sugar Sell (SugarCRM)
8.8

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Sugar Sell (SugarCRM)
7.1
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Sugar Sell (SugarCRM)
7.1

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Sugar Sell (SugarCRM)

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Sugar Sell (SugarCRM)
8.2

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sugar Sell (SugarCRM)
10.0

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sugar Sell (SugarCRM)
10.0

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Sugar Sell (SugarCRM)
6.3

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sugar Sell (SugarCRM)
9.0

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Sugar Sell (SugarCRM)
9.0

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)
Sugar Sell (SugarCRM)
9.0

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