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Top Rated
1579 Ratings
189 Ratings
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Score 7.3 out of 100

Tableau Desktop

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Top Rated
1579 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Tableau Desktop

It helps us to visualize and understand data. Helps in business analysis, predict market trends. Caters to the needs of an organization. Can be integrated with different kinds of data sources like Excel, CSV, different kinds of databases like Microsoft SQL Server, MySQL, Oracle. On the other hand, need some understanding of statistics to use this software, cannot retrieve previous versions of the same file created. So, version management is a problem. Left joins cannot be created during data loading. These need to be created separately using blends.
Ron Rothstain | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tableau Desktop
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tableau Desktop
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Tableau Desktop
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Tableau Desktop
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tableau Desktop
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Tableau Desktop
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Tableau Desktop
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Tableau Desktop
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Tableau Desktop
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Tableau Desktop

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tableau Desktop
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tableau Desktop
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tableau Desktop
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tableau Desktop

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Tableau Desktop
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Tableau Desktop
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tableau Desktop

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Tableau Desktop
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Tableau Desktop
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tableau Desktop

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Tableau Desktop
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tableau Desktop
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Tableau Desktop
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Tableau Desktop

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Tableau Desktop
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Tableau Desktop
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Tableau Desktop
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Tableau Desktop
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Tableau Desktop

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Tableau Desktop
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Tableau Desktop
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tableau Desktop

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tableau Desktop
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tableau Desktop
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tableau Desktop

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Tableau Desktop
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Tableau Desktop
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tableau Desktop

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Tableau Desktop
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Tableau Desktop

BI Standard Reporting

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.5
Pixel Perfect reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.3
Customizable dashboards
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
9.2
Report Formatting Templates
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.0

Ad-hoc Reporting

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.2
Drill-down analysis
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.6
Formatting capabilities
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.4
Integration with R or other statistical packages
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
7.9
Report sharing and collaboration
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.2

Report Output and Scheduling

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.6
Publish to Web
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.7
Publish to PDF
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.9
Report Versioning
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.5
Report Delivery Scheduling
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.7
Delivery to Remote Servers
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.4

Data Discovery and Visualization

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.3
Pre-built visualization formats (heatmaps, scatter plots etc.)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.2
Location Analytics / Geographic Visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.7
Predictive Analytics
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.1

Access Control and Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.4
Multi-User Support (named login)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.6
Role-Based Security Model
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.4
Multiple Access Permission Levels (Create, Read, Delete)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.3
Single Sign-On (SSO)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.5

Mobile Capabilities

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.2
Responsive Design for Web Access
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.5
Dedicated iOS Application
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.0
Dedicated Android Application
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
7.9
Dashboard / Report / Visualization Interactivity on Mobile
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.4

Application Program Interfaces (APIs) / Embedding

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
7.9
REST API
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.1
Javascript API
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.2
iFrames
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
7.4
Java API
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
7.8
Themeable User Interface (UI)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.2
Customizable Platform (Open Source)
Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
7.7

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Tableau Desktop

  • With Tableau you do not need to have technical knowledge to do the data integration and you get a quick response of what you are looking for, being your visualization of high quality.
  • We can say that it is free software and it is not a limited version
Yusmelys Lopez | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Tableau Desktop

  • Tableau is ill-suited to work with SSAS cubes, at least when you are used to analysis within Microsoft tools
  • Data preparation is not up-to-par with other leading vendor tools (although can be improved through Alteryx if you have access to it)
  • The ease-of-use is true for basic analysis, but rapidly gives way to a steep learning curve with more complex queries or when the business context is more mathematics oriented
Charles Saulnier | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.9
Based on 39 answers
Because right now its the best option out there (disclosure: I haven't used Qlikview or some of the other direct competitors of Tableau). The big investment is in Tableau Server not desktop. For the cost of the license of Tableau desktop, its a pretty good deal. You can hook it up to pretty much any data source easily. You can easily share the visualizations with your team/colleagues easily. Tableau Desktop is generally easy to use for business users. But the more advanced stuff is better suited for a analyst or someone with a IT/CS background.
Mashhood Syed | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.9
Based on 23 answers
I am really a fan of tableau for its quick setup, data connection, dashboard creation time and very easy to use UI.As i have used multiple Bi tools like QlikView and SAP BO, i can say all other tools take really long time in performing above functionalities except QlikView which is really fast in term of performing analysis.
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.0
Based on 10 answers
When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
Brad Llewellyn | TrustRadius Reviewer

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 6.1
Based on 9 answers
Tableau's connections to third-party sources can be somewhat slow due to the time required to speak to a source over a network. However, if you properly utilize Tableau's Data Source Extracts, then the speed is incredible. On the other hand, Tableau makes it very easy for the user to put too much data into one dashboard, which can impact performance. All in all, if you use the tool properly, speed should not be a concern.
Brad Llewellyn | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 9.0
Based on 16 answers
I still haven't found something that stumped me for long. The company materials are first-rate and their seems to be a natural affinity among the professionals using the product. It seems there are many who want to help those that are following them onto the platform. I've never noticed any condescension to new users or obvious questions in the forums or my personal exchanges.
David Fickes | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 9.4
Based on 4 answers
It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
Jon Boeckenstedt | TrustRadius Reviewer

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 8.0
Based on 4 answers
The training for new users are quite good because it covers topic wise training and the best part was that it also had video tutorials which are very helpful
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Tableau Desktop

Tableau Desktop 8.0
Based on 34 answers
Time needs to be spent ahead of implementation to make sure data sources are set up and ready. Consultants need to understand the data sources and the goals before setting foot on-site. Installation is easy, learning to use it takes time. The training resources available are great.
Phillip Smith | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Tableau Desktop

When we first looked at getting a visualization software for analytics we looked into two options Microsoft Power BI and Tableau Desktop, and even though Power BI is more cost-effective we decided to go with Tableau Desktop as it had more options that we are looking for such as free reader and Tableau Server and offers a very comprehensive and simple interface that is easier to learn for new staff.
Clinton Shields | TrustRadius Reviewer

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Tableau Desktop

Tableau Desktop 7.0
Based on 3 answers
Although tableau is highly interactive and fast but with very large dataset its performance degrades heavily. So up to certain extent its really good but after that we have to take care of its performance issues.
Chandra Bhanu Pratap Singh | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Tableau Desktop

  • Tableau has provided my clients with the information necessary to allocate multi-million dollar research budgets effectively, ensuring the company is getting the most bang for its buck.
  • Tableau has given my office the ability to present data quickly and easily in a professional format that customers can understand, and has them returning frequently for additional analysis and projects.
Tim McClelland | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Tableau Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Tableau Desktop
8.5

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Tableau Desktop
8.9

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Tableau Desktop
8.9

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Tableau Desktop
8.0

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tableau Desktop
6.1

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Tableau Desktop
9.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Tableau Desktop
9.4

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
8.0

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Tableau Desktop
8.0

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)
Tableau Desktop
7.0

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