189 Ratings
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Score 7.3 out of 100
7 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

The List

I believe it is perfect for media and advertising. Gets our sales team to the right contacts and often the correct titles and emails
Susan Frech | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
The List
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
The List
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
The List
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
The List
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
The List
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
The List
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
The List
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
The List
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
The List
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
The List

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
The List
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
The List
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
The List
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
The List

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
The List
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
The List
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
The List

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
The List
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
The List
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
The List

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
The List
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
The List
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
The List
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
The List

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
The List
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
The List
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
The List
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
The List
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
The List

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
The List
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
The List
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
The List

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
The List
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
The List
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
The List

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
The List
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
The List
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
The List

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
The List
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
The List

Prospecting

Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.6
Advanced search
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.9
Identification of new leads
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.8
List quality
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.0
List upload/download
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.6
Ideal customer targeting
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.8

Sales Intelligence Data Standards

Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.7
Contact information
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.2
Company information
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
9.1
Industry information
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.8

Data Augmentation & Lead Qualification

Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.3
Lead qualification process
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
7.5
Smart lists and recommendations
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.2
Salesforce integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
9.1
Company/business profiles
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.2
Alerts and reminders
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.1
Data hygiene
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.2
Automatic data refresh
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.8
Tags
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.1
Filters and segmentation
Oracle CX Sales (formerly Oracle Engagement Cloud)
The List
8.9

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

The List

  • The list provides specific emails, phone numbers, and titles for individual contacts. This is a major help in the corporate sales world as finding the right contact is everything.
  • The List provides an awesome search function that allows for advanced searching of industries, brands, and contacts. The search function is perfect for boiling down exactly who or what I'm looking for, and also helps to generate new sales ideas.
  • The List does a very cool job of providing cool examples of creative and ad spots used in current campaigns. This is an excellent tool for brainstorming and creating proposals. This function is also fully searchable and easy to look through.
Brad Bauer | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

The List

  • It would be nice if it were easier to get permission from contacts to be contacted
  • It would also be nice if contacts on the list had an opt in preference
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

The List

The List 9.1
Based on 1 answer
It delivers on its promise
Susan Frech | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

The List

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

The List

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

The List

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

The List

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

The List

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

The List

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

The List

I have never used a different subscription style product. My other experiences with sales research has had me using LinkedIn and Google in a very rudimentary fashion. The List is light years ahead of anything I was doing otherwise.
Brad Bauer | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

The List

  • Fast lead identification
  • Great lead qualification
  • Actionable info
Joey Avery | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

The List

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
The List
8.4

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
The List
9.1

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
The List

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
The List

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
The List

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
The List

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
The List

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
The List

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