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Top Rated
62 Ratings
189 Ratings
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Score 7.3 out of 100

VanillaSoft

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Top Rated
62 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

VanillaSoft

It is great for a small company like mine because it's allows for easy scalability - very easy to do. Allows ease of hiring just the number of people that we need from all over the country, so we get the very best at the least cost. We've actually used it to hire internationally - again we can watch the results and address issues immediately - give immediate coaching to improve our results for our clients.
I love the ability to watch calling campaigns as they unfold. Sometimes there are issues that arise which need immediate attention from both my client and myself. Our clients love that we can give detailed feedback to correct a situation or address an issue. Clients are impressed at the level of support we provide to ensure their overall successful campaigns!
Valie Robbins | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
VanillaSoft
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
VanillaSoft
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
VanillaSoft
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
VanillaSoft
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
VanillaSoft
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
VanillaSoft
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
VanillaSoft
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
VanillaSoft
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
VanillaSoft
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
VanillaSoft

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
VanillaSoft
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
VanillaSoft
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
VanillaSoft
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
VanillaSoft

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
VanillaSoft
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
VanillaSoft
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
VanillaSoft

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
VanillaSoft
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
VanillaSoft
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
VanillaSoft

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
VanillaSoft
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
VanillaSoft
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
VanillaSoft
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
VanillaSoft

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
VanillaSoft
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
VanillaSoft
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
VanillaSoft
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
VanillaSoft
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
VanillaSoft

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
VanillaSoft
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
VanillaSoft
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
VanillaSoft

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
VanillaSoft
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
VanillaSoft
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
VanillaSoft

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
VanillaSoft
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
VanillaSoft
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
VanillaSoft

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
VanillaSoft
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
VanillaSoft

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

VanillaSoft

  • One of my favorite features is the ability to customize routing. Quite often a caller is told by a prospect to call back at a certain date and time, the caller can set that and the record will pop up in the front of the database on that date and time letting you know that you have a call to make.
  • We also send out information on behalf of our clients to prospects, which we do directly out of VanillaSoft. After the information is emailed the system will actually let us know when it was opened and moved that prospect record to the front of the database to be a priority in call rotation.
  • I also love that we were able to customize it so that the callers have everything they need to see right in front of them. We have a area that has the prospects information, name and address, then an area that has required information fields with questions the caller needs to ask and place answers in the appropriate fields, then we have an area with a notepad, an area to access the calendar, and an area that gives the caller all the previous activity on the record.
  • These are considered strengths for us as all of these examples make my job and the callers job much easier and saves us a ton of time and money.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

VanillaSoft

  • Duplicate accounts: there should be a way to merge duplicates so multiple salespeople are not calling on the same prospects.
  • Calendar is a little cumbersome.
  • When searching for contact and it's not the correct project name, we should be able to arrow back and it should show the list again without having to search all over again.
Diane Hale | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Use of VanillaSoft has become essential to our business.
Janet Kennedy | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
We used it for over ten years - never an issue - very easy to use. Our clients love it!
Valie Robbins | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Had a couple of times when system was down, but was always made to feel they were working on addressing it and cared about my inconvenience.
Valie Robbins | TrustRadius Reviewer

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Very robust, easy to set up, can see issues immediately, answer telemarketers questions about system or suggestions, as well as address client's questions about a campaign immediately.
Valie Robbins | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft 9.3
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Website easy to use, questions were answered easily and quickly either by e-mail or phone call.
Valie Robbins | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft 10.0
Based on 4 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

VanillaSoft

All these systems were great, but VanillaSoft in my opinion is less complicated, easier to use and navigate, as well as VanillaSoft is just as productive, fast and effective as the others are. Their customer support is second to none. I feel very very confident in trusting VanillaSoft for my CRM needs.
Bob Brooks | TrustRadius Reviewer

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Easy to add and train personal to use VanillaSoft. Can walk new people through set up or view issues on-line to address telemarketer questions
Valie Robbins | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

VanillaSoft

  • VanillaSoft has drastically reduced my expenses associated with prospecting (fuel, car maintenance, etc.).
  • I was able to make a profit during the COVID shutdown, in a time where I would have continued to have overhead and no income whatsoever.
  • I made 6 appointments today where generally I would have made 6 appointments in a week.
Francisco Martinez | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
VanillaSoft
9.6

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
VanillaSoft
10.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
VanillaSoft
10.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
VanillaSoft
10.0

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
VanillaSoft
10.0

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
VanillaSoft
9.3

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
VanillaSoft
10.0

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
VanillaSoft
10.0

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)
VanillaSoft
10.0

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