189 Ratings
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Score 7.3 out of 100
22 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Varicent

The best advice I can give is to make sure that if the business does intend to own the system, that they have key talent in place and are appropriately compensated. The key talent would have vast knowledge over several areas of the business such as: Compensation Plans, Field Administrative Operations, the organizations Accounting policies, and Sales Operations. On top of understanding the numerous areas of the business, the key talent would also need to have database and system expertise.
Matthew Burgos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Varicent
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Varicent
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Varicent
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Varicent
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Varicent
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Varicent
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Varicent
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Varicent
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Varicent
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Varicent

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Varicent
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Varicent
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Varicent
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Varicent

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Varicent
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Varicent
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Varicent

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Varicent
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Varicent
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Varicent

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Varicent
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Varicent
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Varicent
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Varicent

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Varicent
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Varicent
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Varicent
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Varicent
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Varicent

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Varicent
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Varicent
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Varicent

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Varicent
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Varicent
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Varicent

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Varicent
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Varicent
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Varicent

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Varicent
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Varicent

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Varicent

  • Good user interface
  • Implementation of wizards make it easy for the average user to be able to follow
  • Provide detailed reports with nice graphics that tell the story
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Varicent

  • An area that Varicent has room for improvement would be in the back end of the system when dealing with tables and calculations. It is extremely frustrating and difficult to map a calculation issue when your are trying to follow the lines that make up that calculation. There should be a way to have only that calculation show when you click on it. This making it easier to map and follow.
  • There is a very helpful audit tracker which keeps accountability up when there is multiple programmers in the system but still most programmers will have to learn what was done before them to then start and make progress on the task at hand. Along with that when digging deeper into a calculation you can see comments along with an audit log of previous programmers for that specific calculation. This is essential to making significant progress but if there were clearer prerequisites for the reasoning behind the changes that were made to that calculation. This would establish a clearer understanding of the reasoning for changes and would cut down the time spent backtracking to learn why the original change was made.
Matthew Flotard | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Varicent

Varicent 7.5
Based on 9 answers
Varicent support has great customer services and they have a very fast turn around time for hot fixes. Varicent stays up to date with their new product releases; they take their customers recommendations seriously. It seems like every few years they are rolling out a new release which includes many upgrades. Not mention the upgrade process is seamless
Nicole Rutkowski | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Varicent

Varicent 8.0
Based on 2 answers
The system is very usable, there is room for improvement. As the new versions come out each year, they continue to create polish in the different aspects of the software. There are some areas like creating web forms where the development environment doesn't work quite as one would hope, but that is also an area where they are constantly improving.
Matthew Burgos | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Varicent

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Varicent

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Varicent

Varicent 8.0
Based on 2 answers
Varicent (IBM ICM Cognos) support process is very streamlined for System Integrators (SI). Additionally, support Team gets back with detailed answer for the problem.
Shyam Nivas | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Varicent

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Varicent

Varicent 8.0
Based on 2 answers
Test test test. Make sure that the product is calculating everyone 100% correctly. DO NOT accept a 70% pass rate as some companies would like to have you believe is acceptable. This means conducting thorough testing by providing 100% of all expected results, but it will be worth it when you know that the compensation plans are working entirely as expected.
Matthew Burgos | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Varicent

Zoho is the only comparable product I have recommended implementing when I was finance director for a nonprofit charity. The benefits of Varicent are the increased functionality to handle complex compensation valuations based on sales performance of individual employees, not simply tracking relationships with customers.
Abraham Thomas, MBA, PMP | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Varicent

  • Our last system was a home-grown system, therefore support was in-house which allowed for faster response times to any issues that arose, however, it was not as flexible.
  • The system has allowed for increased employee efficiency and fewer errors on the plans.
  • The system has also allowed for increased efficiency between the two versions of Varicent as we can export the information and import it into the other version of Varicent with less manual manipulation.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Varicent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Varicent
7.7

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Varicent
7.5

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Varicent
8.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Varicent

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Varicent

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Varicent
8.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Varicent

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Varicent
8.0

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