189 Ratings
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Score 7.3 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Workamajig

If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
Dacia Coffey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Workamajig
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workamajig
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Workamajig
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Workamajig
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workamajig
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Workamajig
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Workamajig
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Workamajig
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Workamajig
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Workamajig

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Workamajig
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Workamajig
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Workamajig
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Workamajig

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Workamajig
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Workamajig
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Workamajig

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Workamajig
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Workamajig
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workamajig

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Workamajig
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workamajig
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Workamajig
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Workamajig

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Workamajig
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Workamajig
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Workamajig
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Workamajig
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Workamajig

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Workamajig
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Workamajig
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workamajig

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Workamajig
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Workamajig
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Workamajig

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Workamajig
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workamajig
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Workamajig

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Workamajig
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Workamajig

Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.3
Task Management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
8.5
Resource Management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.9
Gantt Charts
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
6.7
Scheduling
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
8.0
Workflow Automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
6.8
Team Collaboration
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.7
Support for Agile Methodology
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
6.0
Support for Waterfall Methodology
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.6
Document Management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.4
Email integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
6.6
Mobile Access
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
5.5
Timesheet Tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
8.7
Change request and Case Management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
6.5
Budget and Expense Management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.8

Professional Services Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.1
Quotes/estimates
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.2
Invoicing
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
7.7
Project & financial reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
8.5
Integration with accounting software
Oracle CX Sales (formerly Oracle Engagement Cloud)
Workamajig
5.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Workamajig

  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Workamajig

  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
Scott Millen | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Workamajig

Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Workamajig

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Workamajig

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Workamajig
8.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Workamajig

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Workamajig

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Workamajig

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Workamajig

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Workamajig

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Workamajig

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Workamajig

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