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Top Rated
171 Ratings
189 Ratings
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Score 7.3 out of 100

Xactly Incent

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Top Rated
171 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Xactly Incent

Incent would be suited for any scenario that I can think of. We have been able to adapt Incent to all of our plan needs. Since our initial set up we have made many improvements within Incent making our processes better with each change.
Penny Hatch | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Xactly Incent
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Xactly Incent
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Xactly Incent
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Xactly Incent
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Xactly Incent
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Xactly Incent
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Xactly Incent
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Xactly Incent
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Xactly Incent
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Xactly Incent

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Xactly Incent
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Xactly Incent
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Xactly Incent
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Xactly Incent

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Xactly Incent
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Xactly Incent
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Xactly Incent

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Xactly Incent
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Xactly Incent
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Xactly Incent

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Xactly Incent
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Xactly Incent
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Xactly Incent
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Xactly Incent

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Xactly Incent
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Xactly Incent
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Xactly Incent
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Xactly Incent
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Xactly Incent

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Xactly Incent
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Xactly Incent
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Xactly Incent

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Xactly Incent
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Xactly Incent
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Xactly Incent

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Xactly Incent
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Xactly Incent
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Xactly Incent

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Xactly Incent
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Xactly Incent

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Xactly Incent

  • Xactly provides a high level of transparency between sales compensation administrators, Sales Operations, sales reps, and sales management.
  • Managing multiple types of pay plans across multiple business units requires a sales comp solution that is highly flexible and customizable. No matter how unique a commission calculation is or how frequently the calculation is "tweaked", I feel that I have the right solution to make the needed changes on the fly to accommodate our business needs.
  • Xactly Incent has given us the right solution to accommodate our business as it has grown through development, acquisitions, and restructuring. Calculation accuracy and reporting through custom reporting allows our sales compensation team to be a valuable partner with our internal management, Sales Operations, and Finance/Accounting teams.
Matthew Greve, MBA | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Xactly Incent

  • There are some rather obvious things that seem to be overlooked-- for example, when you perform a search of records there isn't a "back to search results" functionality once you drill down into the records. If you want to go back to the list of search results after drilling down, you have to run an entirely new search.
  • The reps complain that they have to download Adobe Flash, which Xactly uses. That's pretty outdated software. Would be nice if it wasn't required.
Katelyn Hurley | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Xactly Incent

Xactly Incent 7.9
Based on 30 answers
Our company is totally invested in Xactly with close to 2000 reps being paid out of it. We have 3 instances and there is no other method to calculate commissions. I feel the cost (although I do not know the amount) is also very competitive for the benefits.
Jesse Duncan | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Xactly Incent

Xactly Incent 6.6
Based on 8 answers
Xactly like any software has a learning curve but lots of resources are available to help get you up and running
Renae Clary | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 8.4
Based on 3 answers
Xactly Incent is always available except for the time when it is going under regular maintenance/enhancements, which happens once a month. And Xactly Team lets us know in advance when this happens.
Prashant Gupta | TrustRadius Reviewer

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 8.5
Based on 4 answers
Xactly Incent's performance is great. I have not seen any delay in page load.
Prashant Gupta | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 6.1
Based on 8 answers
Most of the time, support does not have an ideal solution. I have had to contact my account rep to escalate issue.
Randall Lee | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 8.1
Based on 3 answers
Standard by the book - follow the guideIt's a little hard to take this back to reality
Helen Rendos | TrustRadius Reviewer

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 8.5
Based on 4 answers
Xactly offers training on new releases on a monthly basis and training on basic principles regularly via registration. My experience with both is that they do not provide the in-depth knowledge necessary to truly master the system and advanced courses still do not go to the level needed to autonomously manage the system and plans. Professional services are a large part of any cloud based service such as Xactly and I feel a reliance on such paid consulting services is a great money-maker for Xactly.
Christina Kouchalakos Eftimiou | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 6.1
Based on 5 answers
Be more involved in rule creating and understand how each and every component is designed. This will help in the long run when you need to make plan changes
Helen Rendos | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Xactly Incent

Xactly has the best integration with SFDC. We are completely immersed in SFDC, so this was very high on the list of needs. The User Interface was also a feature that tipped the scales in favor of Xactly. Although the other platforms we researched had certain components that might have worked a little better than the similar functionality in Xactly, you have to look at the overall product. And for the money, Xactly delivers in every way we needed.
Steve Benson | TrustRadius Reviewer

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 7.9
Based on 4 answers
Xactly Incent can handle large amount of data for a whole year, however, it does take time to process it.
Prashant Gupta | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Xactly Incent

  • Incent has allowed me to process commissions on my own until we reached about 250 sales reps (~20 plan variations). I would not have been able to do the amount of work that I do by myself without a tool that automated a large part of the processes. I only recently hired someone to work with me and feel we could handle hundreds more between the two of us. I would not be as comfortable saying that otherwise.
  • Xactly gave us a platform that allowed our audits to go a lot more smoothly. There was less searching for various documents, and more up front answers which allowed us to spend less time working with auditors and more time processing commissions.
  • Sales reps spend less time figuring out their commissions and more time selling.
Robert R. Walters | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Xactly Incent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Xactly Incent
8.5

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Xactly Incent
7.9

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Xactly Incent
6.6

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Xactly Incent
8.4

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Xactly Incent
8.5

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Xactly Incent
6.1

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Xactly Incent
8.1

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
Xactly Incent
8.5

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Xactly Incent
6.1

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)
Xactly Incent
7.9

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