189 Ratings
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Score 7.3 out of 100
142 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
Norma Vergara | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Playbooks, from XANT (formerly InsideSales.com)
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Playbooks, from XANT (formerly InsideSales.com)
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Playbooks, from XANT (formerly InsideSales.com)
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Playbooks, from XANT (formerly InsideSales.com)
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Playbooks, from XANT (formerly InsideSales.com)
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Playbooks, from XANT (formerly InsideSales.com)
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Playbooks, from XANT (formerly InsideSales.com)
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Playbooks, from XANT (formerly InsideSales.com)
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Playbooks, from XANT (formerly InsideSales.com)
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Playbooks, from XANT (formerly InsideSales.com)

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Playbooks, from XANT (formerly InsideSales.com)
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Playbooks, from XANT (formerly InsideSales.com)
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Playbooks, from XANT (formerly InsideSales.com)
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Playbooks, from XANT (formerly InsideSales.com)

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Playbooks, from XANT (formerly InsideSales.com)
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Playbooks, from XANT (formerly InsideSales.com)
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Playbooks, from XANT (formerly InsideSales.com)

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Playbooks, from XANT (formerly InsideSales.com)
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Playbooks, from XANT (formerly InsideSales.com)
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Playbooks, from XANT (formerly InsideSales.com)

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Playbooks, from XANT (formerly InsideSales.com)
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Playbooks, from XANT (formerly InsideSales.com)
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Playbooks, from XANT (formerly InsideSales.com)
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Playbooks, from XANT (formerly InsideSales.com)

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Playbooks, from XANT (formerly InsideSales.com)
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Playbooks, from XANT (formerly InsideSales.com)
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Playbooks, from XANT (formerly InsideSales.com)
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Playbooks, from XANT (formerly InsideSales.com)
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Playbooks, from XANT (formerly InsideSales.com)

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Playbooks, from XANT (formerly InsideSales.com)
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Playbooks, from XANT (formerly InsideSales.com)
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Playbooks, from XANT (formerly InsideSales.com)

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Playbooks, from XANT (formerly InsideSales.com)
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Playbooks, from XANT (formerly InsideSales.com)
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Playbooks, from XANT (formerly InsideSales.com)

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Playbooks, from XANT (formerly InsideSales.com)
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Playbooks, from XANT (formerly InsideSales.com)
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Playbooks, from XANT (formerly InsideSales.com)

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Playbooks, from XANT (formerly InsideSales.com)
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Playbooks, from XANT (formerly InsideSales.com)

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • Playbooks does a great job of letting reps know when phone numbers are not a working number.
  • Playbooks does a great job being able to be tailored to your specific organization or business.
  • Playbooks does a great job of having a very friendly user experience.
Matt King | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
  • The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.
Britni Berg | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

Playbooks, from XANT (formerly InsideSales.com) 7.8
Based on 99 answers
It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
Nickolas Pulido | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

The products I was using aren't available in the listings. I was using Replyify, which is a great tool for email automation, but it lacks the ability to call out of the system and integration with Dynamics. Overall, that's the biggest advantage over it's competitors. Seamless integration with MSDynamics, and a unified platform to complete all of your sales development tasks.
Joe M. Fuller | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • The tool has given me the ability to make cold calls and catch up on deals quickly when I only have a short amount of time.
  • It has helped me reach out to more of my whitespace accounts than I otherwise would have been able to.
Natasha Toccket | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Playbooks, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Playbooks, from XANT (formerly InsideSales.com)
7.5

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Playbooks, from XANT (formerly InsideSales.com)

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Playbooks, from XANT (formerly InsideSales.com)
7.8

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Playbooks, from XANT (formerly InsideSales.com)

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Playbooks, from XANT (formerly InsideSales.com)

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Playbooks, from XANT (formerly InsideSales.com)

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Playbooks, from XANT (formerly InsideSales.com)

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Playbooks, from XANT (formerly InsideSales.com)

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