189 Ratings
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Score 7.3 out of 100
62 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Preview Dialer

Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Contact preview
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Dialer-CRM integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.4
Call notes & tags
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Automatic call logging
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3

Core Dialer

Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Outbound dialing
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.5
Inbound routing
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.4
Custom caller ID
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.5
Click-to-call
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.5
Recorded voicemail drop
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.9
Dialer contact import
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Campaign & list management
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Call Follow-up and Quality Assurance

Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.8
Follow-up calls
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Dialer reporting & analytics
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.2
Dialer compliance
Oracle CX Sales (formerly Oracle Engagement Cloud)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.2
Based on 5 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

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