189 Ratings
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Score 7.3 out of 100
17 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

C9 is a good and economical solution for what it does. If evaluating them today, I would want to clearly understand their product roadmap and their ability to execute against it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Predictive Pipeline, from XANT (formerly InsideSales.com)
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Predictive Pipeline, from XANT (formerly InsideSales.com)
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Predictive Pipeline, from XANT (formerly InsideSales.com)
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Predictive Pipeline, from XANT (formerly InsideSales.com)
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Predictive Pipeline, from XANT (formerly InsideSales.com)

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Predictive Pipeline, from XANT (formerly InsideSales.com)
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Predictive Pipeline, from XANT (formerly InsideSales.com)
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Predictive Pipeline, from XANT (formerly InsideSales.com)
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Predictive Pipeline, from XANT (formerly InsideSales.com)

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Predictive Pipeline, from XANT (formerly InsideSales.com)
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Predictive Pipeline, from XANT (formerly InsideSales.com)
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Predictive Pipeline, from XANT (formerly InsideSales.com)

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Predictive Pipeline, from XANT (formerly InsideSales.com)
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Predictive Pipeline, from XANT (formerly InsideSales.com)
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Predictive Pipeline, from XANT (formerly InsideSales.com)
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Predictive Pipeline, from XANT (formerly InsideSales.com)

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • It gives you the ability to see where your pipeline was in the past and compare to how it is now. You can set queries that will allow you to show at risk deals, committed deals, etc.
  • This gives much better visibility for management to coach.
Brendan White | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • We had uptime issues, weird error messages, sluggish performance, and bad data. I hope that some of this can be attributed to growing pains as the company was relatively new when we signed our initial contract.
  • It was not dependable enough to trust the data and to count on accessing the app when we needed it.
  • It actually was unavailable at EOQ one time.
  • I also did not care for the lack of real-time pipeline information. If someone was doing a pipeline review, there was no instant gratification i.e. to see changes in pipeline occur as an AE made a change to an opportunity.
  • You couldn’t do any configuration at all. Even if you just wanted to change a field or add a filter, you had to go through their services team. It was a recognized challenge and I saw roadmap addressing it.
  • The query tool is a little hard to use and we have found that queries are very slow and lock up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 7.4
Based on 6 answers
C9 is now part of the sales management culture here at IPC. There is no longer any guesswork about the funnel or the forecast. C9 does something that SFDC does not...it increases significantly the value of the information in SFDC by unlocking the meta data that we all need to run the business
Jason Myers | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 9.0
Based on 4 answers
From a sales manager’s perspective it was fairly easy to use the base
functionality (just viewing current pipeline) and much harder to look at
analytics (pipeline changes over time). C9 made this easier by allowing sales ops to publish views to sales managers. The query tool was harder to use than it had to be. For example, there were no out of the box relationships set up between Salesforce.com tables (e.g. accounts to opportunities), so I had to create those relationships myself.
Steve Stevenson | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 6.8
Based on 3 answers
In 2 years we have only had 1 uptime issue for around 45 min.
Brendan White | TrustRadius Reviewer

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 5.8
Based on 3 answers
We have experienced sluggish performance.

We have found that queries are very slow and lock up.
Anonymous | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 9.0
Based on 6 answers
C9 cares about their customers and responds quickly. However, the ticketing system could be better and there is no easy way to track the status of your requests.
Scott Johnson | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 5.8
Based on 2 answers
Good assistance on set up and detailed training
Brendan White | TrustRadius Reviewer

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 7.0
Based on 2 answers
Online information and training was done reasonably well compared to other vendors, but would benefit from being more polished and rounded out.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Predictive Pipeline, from XANT (formerly InsideSales.com) 6.8
Based on 3 answers
Very simple implementation. They basically set up the imports and then they configure the tool per customer requests.

I wish there had been more consultation during the implementation, but it wasn’t bad given the effort expended. We ended up re-implementing after about a year and a half.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

Zoho CRM is less up to speed and much more out of date. The support at InsideSales.com Predictive Pipeline have been very helpful during the initial roll out face. Overall I was very happy!
Richard Kersten | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Predictive Pipeline, from XANT (formerly InsideSales.com)

  • The product provides a single source for pipeline and forecast data and has scaled well with our organization. We have grown from 10 sales reps to 100 reps and we really needed a tool to to manage data and do roll-ups etc.
  • It's also important to provide senior management visibility into the pipeline, and the tool works well for this.
Kristin Lucas | TrustRadius Reviewer

Screenshots

Predictive Pipeline, from XANT (formerly InsideSales.com)

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Predictive Pipeline, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Predictive Pipeline, from XANT (formerly InsideSales.com)
10.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
7.4

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
9.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
6.8

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
5.8

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Predictive Pipeline, from XANT (formerly InsideSales.com)
9.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
5.8

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
Predictive Pipeline, from XANT (formerly InsideSales.com)
7.0

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Predictive Pipeline, from XANT (formerly InsideSales.com)
6.8

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