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Top Rated
136 Ratings
189 Ratings
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Score 7.3 out of 100

Yesware

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Top Rated
136 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Yesware

If you send mail merge campaigns it is necessary. The need that other platforms are missing to save templates and CSV contact lists is prevalent here. There is no need for other platforms to integrate into Yesware, despite some of its competitors requiring it. The ase of download and linking to Gmail is invaluable. It would not be necessary if a company or individual is sending less than 100 emails in a day, but for a company that is in SaaS and sends multiple hundreds of emails in a day, it is entirely needed.
Jillian Straw | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Yesware
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Yesware
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Yesware
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Yesware
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Yesware
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Yesware
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Yesware
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Yesware
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Yesware
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Yesware

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Yesware
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Yesware
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Yesware
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Yesware

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Yesware
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Yesware
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Yesware

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Yesware
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Yesware
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Yesware

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Yesware
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Yesware
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Yesware
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Yesware

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Yesware
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Yesware
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Yesware
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Yesware
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Yesware

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Yesware
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Yesware
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Yesware

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Yesware
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Yesware
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Yesware

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Yesware
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Yesware
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Yesware

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Yesware
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Yesware

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Yesware

  • Ability to upload an entire excel sheet/CSV of contacts. Huge for avoiding to have to upload individuals manually.
  • The multi-touch function, where you can send a prospect multiple emails, automatically, throughout the course of weeks/months and keep them engaged. Super helpful.
  • The scheduling functionality. Some people check email first thing in the morning and are extremely busy during the day. The ability to schedule an email to go out at, for example, 7AM - is extremely effective and gives you a chance to make a touchpoint at a time when you otherwise wouldn't have been able to.
George Bakalis | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Yesware

  • We don't use Yesware's dialer tool because it doesn't measure up to the quality or speed of their competitors
  • Yesware has kept on a legacy tool, 'MailMerge' which is essentially duplicative to the main tool 'Campaigns', but has one neat feature that allows us to 'CC' another recipient, which is useful we want to reach out to two people at the same account
  • Yesware makes sure that users don't add the same prospect to multiple email/call campaigns, but it does not offer that safety measure across users, so theoretically, two sales/marketing reps can be reaching out to the same person
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Yesware

Yesware 9.0
Based on 6 answers
I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew
Vanessa Johnson | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Yesware

Yesware 7.0
Based on 1 answer
Pretty good overall, but again it needs some tweaks to ensure user frustration is kept to a minimum. This would go back to the autosave feature I mentioned which would immediately be a value add but not something that should need a user to move into a paid tier.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Yesware

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Yesware

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Yesware

Yesware 7.2
Based on 14 answers
Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.
Anonymous | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Yesware

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Yesware

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Yesware

Yesware is comparable to both products listed above. I think that Outreach does a better job at allowing you to set up follow up tasks and reminders for future outreaching efforts. Yesware is better for sending out higher volume of emails at one single time. Yesware has better tracking and reporting than something like Marketo does
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Yesware

  • I can send double the emails that I was sending before in half the time.
  • Easily track how emails are converting to improve messaging and understand what resonates
  • Keep track of which prospects need follow up so nothing falls through the cracks
Daniel Brigham | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

Yesware

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Yesware Editions & Modules

Edition
Pro$121
Premium$252
Enterprize$553
  1. per user billed annually. $15/mo per user billed monthly.
  2. per user billed annually. $35/user billed monthly.
  3. per user, billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Yesware
8.3

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Yesware
9.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Yesware
7.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Yesware

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Yesware

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Yesware
7.2

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Yesware

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Yesware

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