189 Ratings
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Score 7.3 out of 100
43 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zendesk Sell
4.6
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zendesk Sell
6.6
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zendesk Sell
3.9
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zendesk Sell
2.6
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zendesk Sell
5.7
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Zendesk Sell
6.1
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Zendesk Sell
5.3
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Zendesk Sell
2.9
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Zendesk Sell
5.8
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Zendesk Sell
2.9

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zendesk Sell
3.0
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zendesk Sell
2.9
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zendesk Sell
2.3
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zendesk Sell
3.8

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Zendesk Sell
4.8
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Zendesk Sell
5.2
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zendesk Sell
4.4

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Zendesk Sell
3.5
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Zendesk Sell
4.5
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zendesk Sell
3.1
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Zendesk Sell
2.8

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Zendesk Sell
4.4
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zendesk Sell
4.0
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Zendesk Sell
5.1
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Zendesk Sell
4.0

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Zendesk Sell
4.8
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Zendesk Sell
6.8
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Zendesk Sell
3.2
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Zendesk Sell
3.5
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zendesk Sell
5.7

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Zendesk Sell
4.3
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Zendesk Sell
2.7
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zendesk Sell
5.9

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zendesk Sell
2.7
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zendesk Sell
2.9
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zendesk Sell
2.5

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Zendesk Sell
4.0
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zendesk Sell
5.5
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zendesk Sell
2.5

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Zendesk Sell
6.1
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Zendesk Sell
6.1

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Zendesk Sell

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Zendesk Sell

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Zendesk Sell

No score
No answers yet
No answers on this topic

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Zendesk Sell
4.6

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Zendesk Sell
3.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Zendesk Sell
7.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zendesk Sell

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zendesk Sell

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Zendesk Sell
6.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zendesk Sell

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
Zendesk Sell
7.0

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Zendesk Sell
8.0

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