189 Ratings
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Score 7.3 out of 100
255 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Zuora

In terms of managing a subscription business, there is nothing better. For more complex businesses, with multiple locations and multiple products, Zuora can still fit your needs, however, please give consideration to setting up your product catalog first before progressing. This will save you time and money and will allow you to get the most out of Zuora. Zuora has a large amount of flexibility once you understand the product and a sound understanding of the product catalog is crucial to the success of your business. Zuora pushes you to simplify your business and focus on what matters for your customers.
Dirk Miller | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zuora
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Zuora
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zuora
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zuora
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Zuora
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Zuora
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Zuora
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Zuora
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Zuora
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Zuora

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zuora
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zuora
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zuora
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zuora

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Zuora
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Zuora
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zuora

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Zuora
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Zuora
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zuora

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Zuora
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zuora
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Zuora
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Zuora

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Zuora
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Zuora
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Zuora
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Zuora
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zuora

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Zuora
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Zuora
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Zuora

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zuora
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zuora
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zuora

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Zuora
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zuora
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zuora

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Zuora
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Zuora

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Zuora

  • The CPQ quote engine makes our quoting much simpler and allows us to configure quotes quickly. The added advantage is it allows to turn the quotes in to subscriptions at the click of a button when the business is won.
  • One of the great things is the one you least think about. It simply sits in the background and does its job. Each subscription is configured to be invoiced and payments collected on daily schedules. We only know when things aren't right - which is rare.
  • Having the subscription information in Salesforce is a godsend. We have used the power of Salesforce workflows, formulas, reporting etc to make this data work for our customer-facing teams.
Anthony Hewitt | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Zuora

  • The user interface is a disaster. There are many things that make no sense, such as clicking on a hyperlinked Subscription number that takes you to an invoice instead of the subscription.
  • Extremely limited customization capability to improve poor UI
  • Searching/reporting is very weak and difficult to use. The format of exported data is at least different than what many other systems tend to use. I find it unintuitive and difficult to manipulate or perform tasks such as vlookups and filtering; perhaps it's really smart and I just don't get it
  • The concept of a credit memo does not exist...yet. They keep promising it but have not delivered. Their solution has been Invoice Adjustments and Invoice Item Adjustments, which at least don't make sense for my business.
Joshua Henke | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Zuora

Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Rob Sherman | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Zuora

Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Cynthia Freeman, CPA | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Zuora

Zuora 9.3
Based on 2 answers
It has been a useful tool.
RINKU SINGH | TrustRadius Reviewer

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Zuora

Zuora 9.7
Based on 3 answers
No answer on this topic is available.

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Zuora

Zuora 7.2
Based on 12 answers
While responsiveness is great, sometimes it can take some time for them to tell us what's going on, even if the problem is not really a Zuora issue, but rather an issue on our side.
Sri Rajan | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Zuora

Zuora 9.3
Based on 2 answers
It is useful.
RINKU SINGH | TrustRadius Reviewer

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

No score
No answers yet
No answers on this topic

Zuora

Zuora 7.0
Based on 2 answers
It was reliable.
RINKU SINGH | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Zuora

Zuora 7.4
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Zuora

We had attempted to move away from Zuora last year due to the high cost, but were unable to because: Intacct did not support our payment gateway or have SalesForce quoting Recurly does not have usage tiers in their SalesForce quoting QuickBooks does not have the bells and whistles. Essentially Zuora has everything we need to run our business, it is just very expensively, which would be the only reason we would leave in the future.
Andrew Keith | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Zuora

  • We've been able to close deals faster with the implementation of Z-Force Quotes and DocuSign within Salesforce. Plus, this puts the tools in the hands of sales to do the work, not support staff. Added bonus of having better information within Salesforce in regards to previous quote history and current subscription numbers.
  • Our finance team is better able to act like gatekeepers in some instances when it comes to the kinds of deals that get created because the product catalog and pricing plans are more standardized. A plus in transparency between sales and finance.
  • Standardizing your product catalog into a model that works within Zuora can be challenging IF, as a business you've not already formalized your catalog and you do a lot of non-standard things like packaged deals or 'bundling' as some people call it. Having a successful Zuora implementation may mean being flexible in how you sell, but the good news is that making that standardization is good for the entire company, not just sales and finance.
  • There is a real sense that you need to find the ROI in Zuora, especially in the early stages but I don't think most people will. When you have to migrate part of your accounting & business to Zuora it shines a very bright light on a lot of flaws you may already have. It takes time to adjust and normalize data in Zuora and in many cases you may not get the kind of accurate business reporting (churn, MRR, ARR) you were hoping for in the first year if your subscription business is based on annual or multi-year deals. If you're monthly, you should have none of these issues.
  • Customer service has greatly improved. Our team has better transparency into the subscriptions of our customers and it makes it easier and faster for our CSA staff to zero in on the products and services our customers are using.
  • Sales has much better information at their fingertips in Salesforce to help them make better sales.
  • Making the migration from wherever you are into Zuora can be very challenging. In our case we had a homegrown solution so the migration was a bit difficult. Post-migration we felt a bit like we got kicked out of the nest with some rising frustration. This has since changed with added account management and increased support.
Rob Sherman | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zuora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Zuora
8.1

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Zuora
8.6

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Zuora
7.6

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zuora
9.3

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zuora
9.7

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Zuora
7.2

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zuora
9.3

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
Zuora
7.0

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Zuora
7.4

Scalability

Oracle CX Sales (formerly Oracle Engagement Cloud)
Zuora
10.0

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