What users are saying about
Top Rated
520 Ratings
Top Rated
520 Ratings
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Score 8.2 out of 100
195 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Oracle eBusiness Suite

Oracle eBusiness Suite is the
most comprehensive application that formulates understanding of the
competitive business across the globe. It helps in better decision
making, increase efficiency and reduce operational cost. Oracle eBusiness Suite ensured smooth functioning right from the assessment to
the completion of the project.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Oracle eBusiness Suite
8.6
Sugar Sell (SugarCRM)
Pay calculation
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
Benefit plan administration
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Direct deposit files
Oracle eBusiness Suite
8.9
Sugar Sell (SugarCRM)
Salary revision and increment management
Oracle eBusiness Suite
8.9
Sugar Sell (SugarCRM)
Reimbursement management
Oracle eBusiness Suite
8.7
Sugar Sell (SugarCRM)

Customization

Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
7.9
API for custom integration
Oracle eBusiness Suite
8.3
Sugar Sell (SugarCRM)
7.9
Plug-ins
Oracle eBusiness Suite
7.3
Sugar Sell (SugarCRM)
Custom fields
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.4
Custom objects
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.5
Scripting environment
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.7

Security

Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
8.9

Reporting & Analytics

Oracle eBusiness Suite
7.6
Sugar Sell (SugarCRM)
Dashboards
Oracle eBusiness Suite
7.2
Sugar Sell (SugarCRM)
Standard reports
Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Custom reports
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)

General Ledger and Configurable Accounting

Oracle eBusiness Suite
7.3
Sugar Sell (SugarCRM)
Accounts payable
Oracle eBusiness Suite
8.3
Sugar Sell (SugarCRM)
Accounts receivable
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
Global Financial Support
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Primary and Secondary Ledgers
Oracle eBusiness Suite
8.8
Sugar Sell (SugarCRM)
Intercompany Accounting
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Localizations
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Journals and Reconciliations
Oracle eBusiness Suite
8.3
Sugar Sell (SugarCRM)
Enterprise Accounting
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
Configurable Accounting
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Centralized Rules Framework
Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)
Standardized Processes
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)

Inventory Management

Oracle eBusiness Suite
8.3
Sugar Sell (SugarCRM)
Inventory tracking
Oracle eBusiness Suite
8.6
Sugar Sell (SugarCRM)
Automatic reordering
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Location management
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Manufacturing module
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)

Order Management

Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Pricing
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Order entry
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
Credit card processing
Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)
Cost of goods sold
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
Order Orchestration
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
End-to-end order visibility
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
Order exception Resolution
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)

Subledger and Financial Process

Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Automated Invoice Processing
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Shared Services Payments
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Billings Management
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Customer Receipt Applications
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Customer Collections
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Revenue Recognition
Oracle eBusiness Suite
8.3
Sugar Sell (SugarCRM)
Cash Management
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
Asset Management
Oracle eBusiness Suite
8.6
Sugar Sell (SugarCRM)
Travel & Expense Management
Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)
Budgetary Control & Encumbrance Accounting
Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Period Close
Oracle eBusiness Suite
8.6
Sugar Sell (SugarCRM)
Transactions Tax
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Subledger Reconciliations
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
3rd Party Accounting Systems
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)

Project Financial Management

Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Budgeting and Forecasting
Oracle eBusiness Suite
7.6
Sugar Sell (SugarCRM)
Project Costing
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Cost Capture
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Capital Project Management
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
Customer Invoicing
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Customer Contract Compliance
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Project Revenue Recognition
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Project Financial Performance Analysis
Oracle eBusiness Suite
8.6
Sugar Sell (SugarCRM)
Project Financials Dashboard
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Real-time Financial Reporting
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Embedded Business Intelligence
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Project Planning Collaboration
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)

Project Execution Management

Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Project Planning and Scheduling
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Project Manager Dashboard
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Resource Manager Dashboard
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Task Insight for Project Managers
Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)
Project Manager Mobile Functionality
Oracle eBusiness Suite
7.6
Sugar Sell (SugarCRM)
Team Member Task Collaboration
Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Team Member Mobile Functionality
Oracle eBusiness Suite
6.6
Sugar Sell (SugarCRM)
Project Candidate Search
Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Project Candidate Comparison and Analysis
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Defineable Resource Pools
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Defineable Resource Pools
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Talent Profiles
Oracle eBusiness Suite
7.1
Sugar Sell (SugarCRM)
Real-Time Project Reporting
Oracle eBusiness Suite
7.2
Sugar Sell (SugarCRM)
Absence Management
Oracle eBusiness Suite
7.3
Sugar Sell (SugarCRM)
Product Lifecycle Management
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)

Grants Management

Oracle eBusiness Suite
7.2
Sugar Sell (SugarCRM)
Award Lifecycle Management
Oracle eBusiness Suite
7.3
Sugar Sell (SugarCRM)
Spending Control
Oracle eBusiness Suite
7.0
Sugar Sell (SugarCRM)
Indirect Cost Management
Oracle eBusiness Suite
7.1
Sugar Sell (SugarCRM)
Billing
Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)

Procurement

Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)
Sourcing Team Collaboration
Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)
Sourcing Analysis
Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Bids Analyzed and Compared
Oracle eBusiness Suite
7.3
Sugar Sell (SugarCRM)
Catalog Shopping E-Commerce for Employees
Oracle eBusiness Suite
7.3
Sugar Sell (SugarCRM)
Contract Authoring
Oracle eBusiness Suite
6.9
Sugar Sell (SugarCRM)
Contract Compliance Management
Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Contract History
Oracle eBusiness Suite
7.1
Sugar Sell (SugarCRM)
Contract Renewal Automation
Oracle eBusiness Suite
7.1
Sugar Sell (SugarCRM)
Contract Repository
Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Contract Standardization and Enforcement
Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)
Electronic Signatures
Oracle eBusiness Suite
7.3
Sugar Sell (SugarCRM)
Invoice Automated Matching
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Purchasing Risk and Compliance Management
Oracle eBusiness Suite
7.4
Sugar Sell (SugarCRM)
Requisitions-to-Purchase Orders Integrated
Oracle eBusiness Suite
7.6
Sugar Sell (SugarCRM)
Spend Compliance Management
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Supplier Assessment
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Supplier Communication and Collaboration
Oracle eBusiness Suite
6.6
Sugar Sell (SugarCRM)
Supplier Management
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Supplier Portal
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)

Risk Management

Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
Risk Repository
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
Control Management
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
Control Mapping
Oracle eBusiness Suite
8.7
Sugar Sell (SugarCRM)
Control Efficiency Assessments
Oracle eBusiness Suite
8.6
Sugar Sell (SugarCRM)
Automated Control Assessments
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Assessment Capture
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Issue Detection
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
Automatic Notification
Oracle eBusiness Suite
9.0
Sugar Sell (SugarCRM)
Remediation and Certification
Oracle eBusiness Suite
8.8
Sugar Sell (SugarCRM)

Logistics

Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Transportation Planning and Optimization
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Transportation Sourcing Management
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Transportation Process Integration
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Transportation Execution Management
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Freight Payment Automation
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Trade Management
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Trade Regulatory Compliance Management
Oracle eBusiness Suite
8.7
Sugar Sell (SugarCRM)
Customs Entry Management
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Customs Document Management
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Customs Document Collaboration
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Fulfillment Management
Oracle eBusiness Suite
8.6
Sugar Sell (SugarCRM)
Inventory Visibility
Oracle eBusiness Suite
7.5
Sugar Sell (SugarCRM)
Warehouse Workforce Management
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)

Manufacturing

Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Production Process Design
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Supply Chain Business Flows
Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Production Management
Oracle eBusiness Suite
8.5
Sugar Sell (SugarCRM)
Contracted Manufacturing Management
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Configuration Management
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Work Definition
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Work Execution
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
Advanced Fulfillment
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
Manufacturing Costs
Oracle eBusiness Suite
8.3
Sugar Sell (SugarCRM)

Supply Chain

Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Forecasting
Oracle eBusiness Suite
7.7
Sugar Sell (SugarCRM)
Inventory Planning
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Multi-tier Supply Chain Planning
Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
Performance Monitoring
Oracle eBusiness Suite
7.6
Sugar Sell (SugarCRM)

Product Lifecycle Management

Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
Ideation Management
Oracle eBusiness Suite
8.4
Sugar Sell (SugarCRM)
Requirements Management
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Proposal Management
Oracle eBusiness Suite
8.2
Sugar Sell (SugarCRM)
Innovation Portfolio Management
Oracle eBusiness Suite
8.0
Sugar Sell (SugarCRM)
Product Master Data Management
Oracle eBusiness Suite
8.1
Sugar Sell (SugarCRM)
Vendor Portal
Oracle eBusiness Suite
7.2
Sugar Sell (SugarCRM)
Project Portfolio Management
Oracle eBusiness Suite
7.2
Sugar Sell (SugarCRM)

Sales Force Automation

Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.8
Workflow management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.9
Territory management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.6
Opportunity management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.3
Contract management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
6.8
Quote & order management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.8
Interaction tracking
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.1
Case management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
6.3
Call center management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.9
Help desk management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.5
Lead management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.2
Email marketing
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.6
Task management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.9
Billing and invoicing management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.1
Reporting
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.6

CRM Reporting & Analytics

Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.9
Forecasting
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.4
Customizable reports
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.1

Social CRM

Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.8
Social data
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.8
Social engagement
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.3
Marketing automation
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.8
Compensation management
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
8.8

Platform

Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.1
Mobile access
Oracle eBusiness Suite
Sugar Sell (SugarCRM)
7.1

Pros

Oracle eBusiness Suite

  • Easy to use, with minimal training needed.
  • Biggest strength is that each team can manage their own requirements because it is a self-service model.
  • Consequently, this improves the bottom line and cuts down the need to have a comprehensive team for ERP.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Oracle eBusiness Suite

  • Because the application is working globally, it sometimes hangs and the connection is dropped.
  • It should have more shortcuts to make it easier to develop macros. I create many macros and use the "sendkeys" command in VBA, due to the lack of these shortcuts, it is not possible to automate the process.
  • For now I can not think of other areas that require improvement.
Denis Pereira | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle eBusiness Suite

Oracle eBusiness Suite 7.9
Based on 9 answers
After almost 5 years, we have a full control of this ERP System. We are able to implement new functionalities and modules without any major "consulting" expenses. As of today we are making almost 90% of the personalization/customization and implementation all in house. Once [it] is tuned, [it] keeps running very well with no major issues.
Alessandro Mascelloni, ICP | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Oracle eBusiness Suite

Oracle eBusiness Suite 6.2
Based on 4 answers
The various forms - like order entry forms that allow the uses to enter sales orders and the ability to personalize the views based on end user needs - are easy to use and follow standard business processes. The new release has a big focus on usability and forms now have a familiar web look and feel which has increased usability considerably.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Oracle eBusiness Suite

Oracle eBusiness Suite 3.0
Based on 2 answers
Because of the transactional nature of the system this software is available 24 X 7, and IT is responsible for making sure the system is available during normal business hours.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Oracle eBusiness Suite

Oracle eBusiness Suite 6.0
Based on 2 answers
The performance of the product is very good. Given the transactional nature of the system one of the key focus areas for IT is to make sure performance is not affected for internal reasons. This can also depend on the server configuration and setup. For example, performance on Exadata machine is far superior to other Linux custom systems that companies choose to deploy. In general though, as already pointed out, the platform is now very stable and has few bugs. Whenever there are any issues, the cause is usually customizations that we have made to the platform, rather than out-of-the-box standard functionality.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Oracle eBusiness Suite

Oracle eBusiness Suite 6.0
Based on 3 answers
In general, support has not been great - particularly standard (non premium) support . The main issue is that our IT staff has been using this platform for years and is very knowledgeable Whenever something goes wrong, we usually have a very precise idea of what the problem is. We are skilled at problem diagnosis. But the Oracle support process is very rigid and slow. Typically, we are required to go through a lengthy diagnosis process where they ask us multiple questions sometimes over several days and we are obliged to talk to different people with differing levels of knowledge. Since we already know what the problem is, we really just want a patch or a bug fix, but it takes days to get there instead of minutes. This can be very frustrating. This is a big part of the reason why we pay for premium support. But it's still a bit disappointing.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Oracle eBusiness Suite

Oracle eBusiness Suite 5.0
Based on 1 answer
No answer on this topic is available.

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Oracle eBusiness Suite

Oracle eBusiness Suite 4.0
Based on 2 answers
The instructors are usually precise and knowledgable, and it's convenient to take online classes whenever available any day of the year.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Oracle eBusiness Suite

Oracle eBusiness Suite 6.7
Based on 4 answers
The key success factors for the implementation was project management, in-house expertise in IT and time. The implementation process started with the initial evaluation with the initial upgrade on a test system and mapping out the gaps and requirements. We did work with Oracle to understand the new functionality R12 had to offer and did another upgrade and researched solutions. With the use of software development cycle procedures there were conference room pilots with IT, business users. We then refined the project plan to the core key details, performed mock go-live implementations and finally upgraded the software.Overall, this was a very successful process.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Oracle eBusiness Suite

We explored Coupa, SAP, PeopleSoft, Salesforce. We chose Oracle based on value for money, features it offers and the easy availability of vast talent pool in the market. There are many trained Oracle product specialists readily available in the market. This helps us to tap experts when needed easily.
Coupa does not have a Project Accounting module. SAP was too expensive. PeopleSoft is more catered towards to human resources software, while Salesforce is for CRM.
Oracle has better financials and project portfolio management suite when compared to the competition and this what we needed.
Shiva Krishna | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Oracle eBusiness Suite

Oracle eBusiness Suite 7.8
Based on 2 answers
As I mentioned, it's a good tool but not the best
Aashca Joshi, MBA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Oracle eBusiness Suite

  • The tremendous amount of testing and time by the technical folks has a negative impact.
  • We find we need a tremendous amount of customization within the standard functionality having a negative impact.
  • Oracle certifications of related products such as the database, Demantra, JRE cause disruption having a negative impact
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Oracle eBusiness Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle eBusiness Suite
8.6
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Oracle eBusiness Suite
7.9
Sugar Sell (SugarCRM)
8.2

Usability

Oracle eBusiness Suite
6.2
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Oracle eBusiness Suite
3.0
Sugar Sell (SugarCRM)
10.0

Performance

Oracle eBusiness Suite
6.0
Sugar Sell (SugarCRM)
10.0

Support Rating

Oracle eBusiness Suite
6.0
Sugar Sell (SugarCRM)
6.3

In-Person Training

Oracle eBusiness Suite
5.0
Sugar Sell (SugarCRM)
9.0

Online Training

Oracle eBusiness Suite
4.0
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Oracle eBusiness Suite
6.7
Sugar Sell (SugarCRM)
9.0

Scalability

Oracle eBusiness Suite
7.8
Sugar Sell (SugarCRM)
9.0

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