Oracle Enterprise Manager Cloud Control is a cloud management offering.
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ServiceNow IT Operations Management
Score 8.6 out of 10
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Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
I wish I had an option to give it a 9.5 :) OEM Cloud Control is very well suited if you have a system with multiple implementations of Oracle Database Enterprise Edition. If you are willing to pay for the huge license cost which is typical with Oracle, then you will love to use OEM Cloud Control to monitor your entire ERP solution including web servers, applications, network, storage, and physical servers. It is not worth the buck if your's is a small implementation. Your DBA's should be able to work without depending on OEM Cloud Control.
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
Oracle Enterprise Manager is a "one stop shop" for all of our management needs. This is helpful because it minimizes the management of the management software itself. There are less upgrades and connectivity issues to handle. And there are "plug-ins" for additional products we use like Blue Medora's one for PostgreSQL.
Managing administrative jobs can be burdensome in a shop with dozens of servers and databases. OEM Cloud Control makes it easy since you can view all the jobs for all servers in one place. It is easy to filter on jobs with problems or the like so that you can quickly look at the logs and fix the issues.
Tuning PL/SQL is much easier using OEM Cloud Control. Most DBAs are familiar with trace files and TKPROF, but not having to do those things at a command line smooths the process out. The graphical interface makes it easier to show developers exactly what the issues are. This makes for less finger-pointing and quicker resolution of performance problems.
Proactive management is easier using OEM Cloud Control. Before having the gui, I had a collection of scripts that I would have to install on each database server, then set up cron jobs to run them. When Oracle was upgraded, those scripts might have to be updated on each and every server. OEM Cloud Control has those things built in. You can choose exactly which metrics are important to you. And you can keep performance graphs up all day on a second monitor to let you instantly see when something might cause a problem.
In platform expertise and workflows, so we don't allows have to build everything from scratch.
Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
Increased investment in AIOps and automation
Relatively fast time to value with out-of-the-box capabilities and automation.
Oracle Enterprise Manager Cloud Control can do a better job in actively managing (as opposed to monitoring) non-Oracle IT components including non-Oracle database, middleware, and storage.
The UI is less responsive and sometimes slow and the user experience could certainly be improved.
There is also an issue with positioning as other Oracle products sometimes come with their own versions of management console so it is hard to justify paying for Oracle Enterprise Manager Cloud Control separately or as a new attachment.
I wanted to give it a 10 but the heavily loaded solution makes it slow to load and refresh pages. Even bouncing the OEM Cloud Control takes around 10 mins which is quite long.
Since OEM Cloud Control comes free with Enterprise Edition, we have mostly worked on OEM Cloud Control. I did have my fair share of experience with DBArtisan. It's good and lighter than OEM Cloud Control. It sort of removes your need to even go to SQLPLUS command line most of the time. But it is way behind OEM Cloud Control in terms of features.
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
Increased business value: We have managed to eliminate custom solutions and the accompanying infrastructure, lowering the overall cost and effort of managing legacy solutions. Centralizing our service-desk operations within ServiceNow IT Operations Management streamlines licensing and maintenance for increased simplicity and cost savings.
Reduced service-desk management effort: The automation features we have put in place have decreased the amount of work our helpdesk agents need to do, especially for boring or repetitive tasks. AI and machine-learning capabilities have enhanced inherent decision-making, minimized the risk of human error, and allowed our helpdesk agents to dedicate their time to tasks that require their expertise. For instance, our automation accurately routes incidents 80 percent of the time, resulting in significant time and effort saved.
Reduced mean time to resolution: As we incorporate new features and update the agent support experience, we are consistently seeing a decrease in resolving incidents. In our pilot project, ServiceNow IT Operations Management Predictive Intelligence lowered MTTR by over 10 percent, on average. Using this data, we are expanding the use of Predictive Intelligence across a larger scope for Global Helpdesk.
