Oracle Hospitality vs PixelPoint POS

Likelihood to Recommend

To anyone in my industry, I would not recommend this to them. However, if they are just a restaurant or a bar, then, yes. I can recommend it. Micros is just a software version of an analog cash register. Its only purpose is to ring in items and take payments, that's it. And it does that very well. If you need Micros to interface with other software you're going to have a bad time. FECs should stay away but restaurants/bars should jump on it.

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Matthew James

Junior Systems Administrator | POS Programming Specialist

AIKG LLCEntertainment, 501-1000 employees

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PixelPoint would be well suited for any restaurant looking for a cheap entry level system that is easy to use. If you are looking for really advanced inventory I would recommend adding a separate company. If you are looking to get all your info in the cloud I believe they have an add on. We use Avero to extract to the cloud.

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Verified User

Partner in Finance and Accounting

Restaurants Company, 11-50 employees

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Pros

Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.

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Aaron Langguth

Manager, New Store Openings & Operational Support

Epic BurgerRestaurants, 201-500 employees

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Send orders to the kitchen/bar, Very responsive screen and software.
It is pretty user-friendly.
Secure.
Very good reporting options and security features.

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Verified User

Partner in Finance and Accounting

Restaurants Company, 11-50 employees

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Cons

Difficult to learn "coding" screen setup.
Outdated back of house operating system.
Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
Customer service operations consistency. There's always a different solution for an issue when I call.

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Verified User

General Manager in Customer Service

Food & Beverages Company, 11-50 employees

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The labor tracking can improve to better track overtime and spread pay.
HR tracking would be great.
Take mobile payments.

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Verified User

Partner in Finance and Accounting

Restaurants Company, 11-50 employees

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Alternatives Considered

CenterEdge is the point of sale we replaced 5 years ago and it was not by choice. I could get into specifics as to why the change was made to Micros but for our type of business, it is just not a good fit. I've said this countless times and I will say it again, Micros is great for restaurants and bars just not for our business model. If you have one of those types of businesses where you just sell food and drink, go for it! But if you need something that will tie multiple attractions, food and beverage, and entertainment into one point of sale. Look elsewhere like CenterEdge, which I have reviewed on here and is great for FECs. We have moved back to as it works with our type of business.

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Matthew James

Junior Systems Administrator | POS Programming Specialist

AIKG LLCEntertainment, 501-1000 employees

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We selected PixelPoiny of because of the ease of use and the price. I think for what we needed (a POD for PixePoint) fit in well for our needs.

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Verified User

Partner in Finance and Accounting

Restaurants Company, 11-50 employees

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Return on Investment

Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.

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Aaron Langguth

Manager, New Store Openings & Operational Support

Epic BurgerRestaurants, 201-500 employees

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Cheap reliable system
The labor module has caused some heartburn because of the overtime issue
Would like a more open credit card processing system

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Verified User

Partner in Finance and Accounting

Restaurants Company, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No