Oracle Hospitality - MICROS POS vs. roomMaster

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Hospitality - MICROS POS
Score 1.1 out of 10
N/A
Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS Systems in 2014, and are now part of the Oracle Hospitality Suite.N/A
roomMaster
Score 9.0 out of 10
N/A
RoomMaster is a hotel management system or PMS that provides guest and reservation management features as well as back office features and revenue tracking and management, from InnQuest Software, a Valsoft company in Tampa.N/A
Pricing
Oracle Hospitality - MICROS POSroomMaster
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Oracle Hospitality - MICROS POSroomMaster
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle Hospitality - MICROS POSroomMaster
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Oracle Hospitality - MICROS POSroomMaster
Small Businesses
Square POS
Square POS
Score 9.1 out of 10

No answers on this topic

Medium-sized Companies
Shopify
Shopify
Score 8.8 out of 10
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Enterprises

No answers on this topic

Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle Hospitality - MICROS POSroomMaster
Likelihood to Recommend
1.1
(5 ratings)
-
(0 ratings)
User Testimonials
Oracle Hospitality - MICROS POSroomMaster
Likelihood to Recommend
Oracle
In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.
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Valsoft
No answers on this topic
Pros
Oracle
  • Real time sales
  • Real time labor costs
  • Integration with account software
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Valsoft
No answers on this topic
Cons
Oracle
  • Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
  • Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
  • The guest facing hardware does not hold up to constant use very well.
  • The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
  • The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
  • Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.
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Valsoft
No answers on this topic
Alternatives Considered
Oracle
We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.
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Valsoft
No answers on this topic
Return on Investment
Oracle
  • Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.
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Valsoft
No answers on this topic
ScreenShots

roomMaster Screenshots

Screenshot of DashboardScreenshot of Booking EngineScreenshot of CheckinsScreenshot of Manage bookingsScreenshot of Point of Sale (POS)Screenshot of Rate management