Likelihood to Recommend Well suited for: 1. Large and medium organisations who have the capacity to invest in IAM roadmap for long term. 2. Organisations with and existing oracle and partner applications ecosystem. 3. Scenario where the user base is on the higher side and organisations looking to scale up in near future. 4. Organisation with complex workflow need in identity management process. Not well suited for 1. Small organisations or even medium ones which have a lesser number of applications 2. Scenarios where custom connectors need to be developed but at the same time turnaround should be quick. 3. Scenarios when features you are looking for are missing, getting them added could take a lot of effort. 4. UI is not very user-friendly and needs to be customised. 5. Takes time to stablise post going live
Read full review Symantec VIP is best suited in environments where you need two factor authentication. As explained before, Symantec VIP is super easy to use and manage for our users across our entire organization. If you have your users using a virtual private network, Symantec VIP is the way to go; no doubt about it!
Read full review Pros It has a very well-defined and scalable framework (LDAP directory). It scales particularly well, going from a basic platform to a complex one using customisation and extensions. It integrates well with other components like SSO and Access Manager to provide comprehensive a one stop identity management solution. Read full review The UI is intuitive and simple to use and navigate. When generating a secure token to be used for VPN access, all the navigation is clear and intuitive. There is no confusion when our users use Symantec VIP. Every generated token expires after 30-60 seconds, thus providing an extra layer of security and reducing any risk of someone re-using a token or pin to gain unauthorized access into our system. The app is super responsive and has no lag and little to no latency. Everything loads quickly and is super speedy. Our department can opt for a 6 digit code which we can use while logging in on different sites and SSO access can be easily set up and achieved with this tool. Read full review Cons The cost could be lower. Support. Identity. Read full review when setting a token to a phone call, the phone calls often take a minute + to call the user. When Symantec's VIP app is removed or reinstalled on a phone, the credential ID will change, and that dictates a call to the helpdesk to allow the user access. Temporary security codes while handy, must be set to expire immediately to stay secure. Read full review Usability Overall good product and somewhat reliable when used in a specific manner. However, there are cons like unending bugs and no well-defined upgrade path. The product could have been more flexible and lite in terms of organisational infra needs. OIM is a robust product but other vendors are almost on-par now.
Read full review Support Rating Great vendor support, along with a great product solution
Read full review Alternatives Considered I was not involved in the purchasing decision, an enterprise architect who used Gartner as a source was influential
Read full review The Symantec VIP solution has a more easy implementation process, which makes implementation faster. The Prove Of Concept of the solution presents the best results compared with Duo. The final price charged was cheaper. Consultants that participate in the process get show to us in a more clear manner all scenarios where we can use the Symantec VIP.
Read full review Return on Investment It has a great impact from moving us from paper based to full EHR Compliance It's easy to check and see how users get and lose access to the systems that are administered through OIM It's also helping in tying down Policies and procedures within the Orgainization Read full review It was as easy to implement and manage as promised, so that definitely saved us time and frustration. It allowed us to improve on our existing PHI and PII security measures. Allowing secure access from remote locations, especially smart phones, was a huge plus. Read full review ScreenShots