Oracle Real User Experience Insight vs. Splunk IT Service Intelligence (ITSI)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Real User Experience Insight
Score 9.0 out of 10
N/A
Oracle's Real User Experience Insight is an application performance management offering, designed to enable enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated users, reduce support costs by lowering call center volumes, accelerate problem resolution of poorly performing applications, and help businesses adapt to changing needs by providing insight into business trends…N/A
Splunk IT Service Intelligence (ITSI)
Score 8.4 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
Pricing
Oracle Real User Experience InsightSplunk IT Service Intelligence (ITSI)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle Real User Experience InsightSplunk IT Service Intelligence (ITSI)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle Real User Experience InsightSplunk IT Service Intelligence (ITSI)
Top Pros
Top Cons
Best Alternatives
Oracle Real User Experience InsightSplunk IT Service Intelligence (ITSI)
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 7.8 out of 10
Sentry
Sentry
Score 8.8 out of 10
Medium-sized Companies
ThousandEyes
ThousandEyes
Score 8.9 out of 10
Sentry
Sentry
Score 8.8 out of 10
Enterprises
Nexthink
Nexthink
Score 9.1 out of 10
ignio AIOps
ignio AIOps
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle Real User Experience InsightSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
8.7
(2 ratings)
8.9
(26 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(2 ratings)
Support Rating
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
Oracle Real User Experience InsightSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
Oracle
It supports multiple state-of-the-art technologies for data collection. It can support passive, zero-touch network data collection as well as various forms of Browser and Server instrumentation. The business, therefore, needs to start monitoring the experience of the real user. They need to set up Key Performance Indicators (KPI) that reflect the experience of the end-user. Service Level Agreements (SLAs) also need to be set up particularly at the business services level, in addition to the normal SLAs set up for the infrastructure availability and performance.
Read full review
Splunk
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
Read full review
Pros
Oracle
  • KPI dashboard
  • Data Browser
  • Performance and Violation Overview
Read full review
Splunk
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
Read full review
Cons
Oracle
  • High cost.
  • Training is very expensive.
Read full review
Splunk
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
Read full review
Likelihood to Renew
Oracle
No answers on this topic
Splunk
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Read full review
Support Rating
Oracle
No answers on this topic
Splunk
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
Read full review
Alternatives Considered
Oracle
ExtraHop. I did use it, but it projects almost the same matrix.
Read full review
Splunk
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
Read full review
Return on Investment
Oracle
  • Executive dashboard.
  • RUEI can be used to monitor end-user activity and business services.
Read full review
Splunk
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
Read full review
ScreenShots