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100 Ratings

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

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100 Ratings
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Score 7 out of 101

Likelihood to Recommend

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

If you are a smaller start up, I'm not sure you will find this as helpful. I believe Oracle Engagement Cloud is better used when it is across an entire organization. You can set up every business unit with their own login and decide what authority they will have vs. what they will not. Each department can then from that point navigate the Cloud their own unique way to gauge how effective the business is within itself.
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Feature Rating Comparison

Sales Force Automation

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Customer data management / contact management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Workflow management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Territory management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Opportunity management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Integration with email client (e.g., Outlook or Gmail)
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Contract management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Quote & order management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Interaction tracking
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

Customer Service & Support

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Case management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Call center management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Help desk management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

CRM Project Management

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Task management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Reporting
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

CRM Reporting & Analytics

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Forecasting
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Pipeline visualization
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Customizable reports
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

Customization

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Custom fields
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Custom objects
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
API for custom integration
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

Security

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Single sign-on capability
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Role-based user permissions
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

Integrations with 3rd-party Software

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Marketing automation
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Compensation management
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

Platform

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Mobile access
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

Pros

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

  • The product is good for tracking leads which can help you acquire new customers.
  • The product is good for creating opportunities which can help you convert sales.
  • The product can easily be integrated with other applications to make the transfer of data seamless.
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Cons

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

  • The lack of native campaigns is concerning. We marketers live and die by out campaigns (it's our view of the world), so not having a native campaign object to sync to from our marketing automation platform has caused some issues. Our integrator is helping us work through them, but the lack of a campaign object seems like a big miss to me.
  • Speed (load times) seem slower than other CRMs, but as we are still testing, this may be a temporary issue. I'd consult others to confirm or refute this.
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Alternatives Considered

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads debated which software to go with and in the end we all agreed on Oracle Sales Cloud because it addressed the needs of all the different departments that now utilise the software.
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Return on Investment

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

  • This product has allowed us to increase the productivity of our Sales Team.
  • This program has allowed us to centralize reporting, which has lead to an increase in our marketing teams' productivity.
  • We have been able to get rid of other programs in place of this one, which has in turn helped us save money.
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Pricing Details

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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