What users are saying about
110 Ratings
84 Ratings
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Score 8 out of 100
110 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle Siebel CRM
8.1
SAP CRM
7.3
Customer data management / contact management
Oracle Siebel CRM
8.9
SAP CRM
7.8
Workflow management
Oracle Siebel CRM
9.1
SAP CRM
7.2
Territory management
Oracle Siebel CRM
8.5
SAP CRM
6.5
Opportunity management
Oracle Siebel CRM
9.0
SAP CRM
7.1
Integration with email client (e.g., Outlook or Gmail)
Oracle Siebel CRM
7.5
SAP CRM
7.2
Contract management
Oracle Siebel CRM
7.7
SAP CRM
8.0
Quote & order management
Oracle Siebel CRM
7.9
SAP CRM
7.7
Interaction tracking
Oracle Siebel CRM
7.8
SAP CRM
7.3
Channel / partner relationship management
Oracle Siebel CRM
6.9
SAP CRM
6.7

Customer Service & Support

Oracle Siebel CRM
9.2
SAP CRM
6.6
Case management
Oracle Siebel CRM
9.5
SAP CRM
7.2
Call center management
Oracle Siebel CRM
9.2
SAP CRM
6.3
Help desk management
Oracle Siebel CRM
9.0
SAP CRM
6.5

Marketing Automation

Oracle Siebel CRM
7.6
SAP CRM
6.8
Lead management
Oracle Siebel CRM
8.7
SAP CRM
6.5
Email marketing
Oracle Siebel CRM
6.5
SAP CRM
7.1

CRM Project Management

Oracle Siebel CRM
7.9
SAP CRM
7.8
Task management
Oracle Siebel CRM
8.9
SAP CRM
8.1
Billing and invoicing management
Oracle Siebel CRM
7.6
SAP CRM
7.5
Reporting
Oracle Siebel CRM
7.3
SAP CRM
7.6

CRM Reporting & Analytics

Oracle Siebel CRM
7.9
SAP CRM
7.9
Forecasting
Oracle Siebel CRM
8.4
SAP CRM
7.9
Pipeline visualization
Oracle Siebel CRM
7.7
SAP CRM
7.6
Customizable reports
Oracle Siebel CRM
7.7
SAP CRM
8.2

Customization

Oracle Siebel CRM
8.2
SAP CRM
7.5
Custom fields
Oracle Siebel CRM
8.4
SAP CRM
8.0
Custom objects
Oracle Siebel CRM
8.4
SAP CRM
8.0
Scripting environment
Oracle Siebel CRM
8.2
SAP CRM
7.2
API for custom integration
Oracle Siebel CRM
7.7
SAP CRM
6.7

Security

Oracle Siebel CRM
8.1
SAP CRM
8.5
Single sign-on capability
Oracle Siebel CRM
7.9
SAP CRM
8.4
Role-based user permissions
Oracle Siebel CRM
8.3
SAP CRM
8.5

Social CRM

Oracle Siebel CRM
6.8
SAP CRM
6.5
Social data
Oracle Siebel CRM
6.9
SAP CRM
6.7
Social engagement
Oracle Siebel CRM
6.7
SAP CRM
6.4

Integrations with 3rd-party Software

Oracle Siebel CRM
6.6
SAP CRM
6.5
Marketing automation
Oracle Siebel CRM
6.8
SAP CRM
6.4
Compensation management
Oracle Siebel CRM
6.4
SAP CRM
6.5

Platform

Oracle Siebel CRM
6.4
SAP CRM
7.2
Mobile access
Oracle Siebel CRM
6.4
SAP CRM
7.2

Pros

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Siebel CRM
8.3
SAP CRM
6.7

Likelihood to Renew

Oracle Siebel CRM
SAP CRM
9.0

Usability

Oracle Siebel CRM
9.0
SAP CRM

Support Rating

Oracle Siebel CRM
9.0
SAP CRM
7.3

Online Training

Oracle Siebel CRM
SAP CRM
7.0

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