Microsoft Yammer vs. Oracle Social Cloud (legacy)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Yammer
Score 7.1 out of 10
N/A
Yammer is used for private communication within organizations or between organizational members and pre-designated groups, making it an example of enterprise social software. It originally launched as an enterprise microblogging service and now has applications on several different operating systems and devices. The company was acquired by Microsoft in 2012.N/A
Oracle Social Cloud (legacy)
Score 7.6 out of 10
Enterprise companies (1,001+ employees)
Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.N/A
Pricing
Microsoft YammerOracle Social Cloud (legacy)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft YammerOracle Social Cloud (legacy)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Microsoft YammerOracle Social Cloud (legacy)
Top Pros
Top Cons
Features
Microsoft YammerOracle Social Cloud (legacy)
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Yammer
7.8
40 Ratings
1% below category average
Oracle Social Cloud (legacy)
-
Ratings
Task Management8.024 Ratings00 Ratings
Gantt Charts8.012 Ratings00 Ratings
Scheduling8.218 Ratings00 Ratings
Workflow Automation8.020 Ratings00 Ratings
Mobile Access7.238 Ratings00 Ratings
Search7.338 Ratings00 Ratings
Visual planning tools8.022 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Microsoft Yammer
7.8
43 Ratings
3% below category average
Oracle Social Cloud (legacy)
-
Ratings
Chat8.539 Ratings00 Ratings
Notifications8.343 Ratings00 Ratings
Discussions9.042 Ratings00 Ratings
Surveys7.033 Ratings00 Ratings
Internal knowledgebase7.632 Ratings00 Ratings
Integrates with GoToMeeting7.414 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.613 Ratings00 Ratings
Integrates with Outlook8.332 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Microsoft Yammer
8.4
36 Ratings
3% above category average
Oracle Social Cloud (legacy)
-
Ratings
Versioning7.025 Ratings00 Ratings
Video files8.631 Ratings00 Ratings
Audio files9.029 Ratings00 Ratings
Document collaboration8.730 Ratings00 Ratings
Access control8.030 Ratings00 Ratings
Advanced security features8.627 Ratings00 Ratings
Integrates with Google Drive8.014 Ratings00 Ratings
Device sync9.023 Ratings00 Ratings
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Microsoft YammerOracle Social Cloud (legacy)
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User Ratings
Microsoft YammerOracle Social Cloud (legacy)
Likelihood to Recommend
7.8
(53 ratings)
7.6
(35 ratings)
Likelihood to Renew
6.9
(10 ratings)
9.0
(10 ratings)
Usability
9.0
(3 ratings)
9.0
(1 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(12 ratings)
8.3
(4 ratings)
Online Training
7.0
(2 ratings)
5.0
(1 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Microsoft YammerOracle Social Cloud (legacy)
Likelihood to Recommend
Microsoft
Yammer is great when you have a company culture that encourages friendly collaboration and communication. It can be a great supplement (but certainly not a substitute) for bonding and sharing ideas and thoughts. Certain channels can be really successful, too, like a channel where people can post dog pictures or something fun like that!
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Discontinued Products
If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
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Pros
Microsoft
  • Providing a platform for social news in the company where "bottom up" topics can percolate freely across department
  • Social networking across the company where folks can divide their work into topics instead of teams
  • Basic collaboration within a group including document sharing with ability to pin documents to a team
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Discontinued Products
  • The ability to schedule months of content at a time and view it across a calendar.
  • The approval process - you can set up teams to create, edit, publish, approve etc.
  • The content and apps module allows you to create modules which can be displayed on your Facebook page under the tabs section. You can create interactive modules for your customers to view.
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Cons
Microsoft
  • Although the social enterprise network works very well, there is room for some slight improvement - such as the ability to attract users. By being part of the Microsoft Office Suite, it is offered as an "add-on" and many overlook it and see it as unnecessary at first. It would be smart for Microsoft to sell it as its own product so it could gather more popularity as a "social network".
  • Giving an option to filter results could be better as well as giving an option to turn off the "recent activity" bar on the home page.
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Discontinued Products
  • Videos posted to Facebook via SRM have to be clicked to run instead of running automatically.
  • No ability to boost posts or ads from SRM.
  • Due to privacy restrictions of various social streams, unable to listen to 'people'; can only listen to business pages.
  • Not able to publish the same post at the same hour across time zones. So, if you want to publish a post at 8 am EST and 8 am PST, you have to do 2 separate posts. Otherwise your 8 am EST will post at 5 am PST.
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Likelihood to Renew
Microsoft
Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.
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Discontinued Products
Our personal support finally came back at the end of our contract, but their product just could not offer what the competition offered. Social media is moving fast, and you need to work with companies that understand that and are at the forefront of trends, you can't get stuck with a company that is standing still.
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Usability
Microsoft
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
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Discontinued Products
Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive
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Reliability and Availability
Microsoft
Very available
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Discontinued Products
No answers on this topic
Performance
Microsoft
It's a simple product but it does provide value.
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Discontinued Products
No answers on this topic
Support Rating
Microsoft
We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.
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Discontinued Products
The personalized support of a single individual who gets to know your business and your needs is priceless. They will assist with anything from a technical glitch to a campaign strategy that has worked for other companies
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Online Training
Microsoft
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
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Discontinued Products
Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
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Implementation Rating
Microsoft
We organically implemented the product
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Discontinued Products
No answers on this topic
Alternatives Considered
Microsoft
Our team briefly used Salesforce.com's Chatter product before switching over to Yammer in 2012. While Chatter is essentially the same product as Yammer, it left much to be desired. Chatter's design was (and remains) clunky and difficult to navigate. Yammer is a simple, easy-to-use product that offers similar functionality as Salesforce's Chatter.
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Discontinued Products
I have used one other enterprise level application; it was comparable to SRM. We moved away from the first application because our parent company uses many other Oracle applications, not because we were 'unhappy' with the application we had at the time. Having said that, SRM does everything we need from it; in fact, there are features we aren't fully leveraging at this point. I especially find Engage, Content and Apps and Publish particularly useful. This is the kind of platform that is very robust; you get out of it what you have the time and resources for
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Return on Investment
Microsoft
  • My company is pleased with the positive impact Yammer has created departmentally and on an individual basis with work flow efficiency.
  • Adversely, most old and new employees are more familiar with SharePoint, causing the company to pay for training for all current and incoming employees.
  • As Yammer becomes more widely used, the need for training may diminish, which is where we will see our return on investment, as the product clearly provides a more effective form of file sharing and communication between employees and their department.
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Discontinued Products
  • Audience. Before SRM, we had 1,000 Likes on Facebook. In 1 1/2 years using SRM, our Likes have grown to 20,000.
  • Frequency. Before SRM, we posted once a week on Facebook & Twitter. In 1 1/2 years using SRM, we now post 54 times a month, or about twice a day on weekdays.
  • Internal acceptance. Before SRM, social was considered "a hobby" by senior management. Now, social marketing is a key part of the strategy of every product launch. That is due to the hard work of our social marketing manager, of course, but her efforts were amplified by SRM.
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