What users are saying about
59 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

Oracle Social Cloud

If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
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Pros

  • Scheduling posts across multiple social platforms
  • Listening and monitoring what's going on in the social world
  • Reporting on social campaigns
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Cons

  • Would like faster response with the listening component. It's tough to do real time responses when there are lags
  • The ability to build out landing pages for social campaigns could use improvment
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Likelihood to Renew

Oracle Social Cloud9.0
Based on 10 answers
We're currently having renewal discussions but are too early in the process to make a definitive decision. We have many factors to consider, including price, enhancement of current offerings, meeting capability needs, and also balancing the use of other similar tools. Other social listening tools have integration offerings with other products we use, which makes a compelling argument to move away from Collective Intellect if they cannot begin to provide similar functions. Since their acquisition by Oracle, we are waiting to see the inclusion of additional tool sets that may also impact our decision.
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Usability

Oracle Social Cloud9.0
Based on 1 answer
Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive
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Support

Oracle Social Cloud7.6
Based on 4 answers
You are in the hopper with everyone else and it can take a long time to get your question answered.
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Online Training

Oracle Social Cloud5.0
Based on 1 answer
Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
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Alternatives Considered

We chose SRM because of its integration with our other products, the ability to also offer social publishing and its feature set
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Return on Investment

  • We are still in the early phases of using Social Listening. So far we have helped inform campaigns, identified customer and competitor sentiment and how it relates to customer journeys and relationships.
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Pricing Details

Oracle Social Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
varies pending package.*
1.  varies pending package.
Additional Pricing Details