Oracle Utilities Work and Asset Management vs. ServiceNow IT Asset Management

What is your organization trying to achieve? What is the skill level of the staff using the software on a regular basis? What organizational support is available for the software? What are your asset management success factors? What do you want to see from the software?

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Manages preventative maintenance with the flexibility to assign tasks to single or multiple assets without adding unnecessary computer effort.
• Has a very robust work management module with easy to understand schedules.
• Assigns costs to functions and assets to assist with identifying the most financially intensive portions of the operation.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Configuration of approval limits and document routing can be challenging.
• Oracle Forms restricts some functions. A little flexibility in displaying different information would be helpful. Functionality is available in the HTML portions of the software.

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

Oracle Utilities Work and Asset Management is a fully functional software with numerous capabilities. Job Plus is intended for smaller operations with minimal requirements. It really depends on what the organization needs and desires from its asset management software.

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• We have been able to apply preventative maintenance to a list of assets easily without significant computer effort.
• Oracle Utilities Work and Asset Management clearly tracks what maintenance has been completed for a given asset and what needs to be completed.
• Its web architecture allows support staff to quickly and easily address questions and issues without having to be at the project site.
• Purchase order integration allows seamless transfer of costs directly to assets and functions without additional computer effort.

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized