Likelihood to Recommend OU Campus is the best CMS product I've seen, especially when you have a large organization with less staff and resources. Also, its power, if one team likes marketing, handles all pages and that saves a lot of time and effort. I strongly like the components/snippets. Tags all dynamic modules.
Read full review Salesforce CMS is well suited for anything sales. If you need information on an account, want to touch your old accounts, need to get a better idea of ownership by vertical, or want to estimate revenue from your pipeline, it is very A-OK. We use Salesforce to open, close, and study prospects to later convert them into closed deals. There is a section for notes to detail about each and every account. You can add contacts in, complete with their title, email, cell phones, and other additional info, and since our program is sync'ed up with Outreach.io you can make an immediate call from the Salesforce page. It's a must if you are growing your company and want to stay organized within multiple departments.
Read full review Pros The JustEdit feature makes updating content a breeze. With a small staff, we rely on others to update their content. OU Campus makes it easy. Site-wide find and replace. I use the site-wide find and replace feature for all sorts of things - links, enrollment numbers, department names. It's really helpful. Customer service. The staff at OU Campus answers questions quickly and is always willing to discuss the most effective ways to take on new projects. Read full review Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users. Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry. Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud. Read full review Cons Formatting. The page can sometimes look very differently when published than what it looks like while editing. Some improvements have been made in this area with version 10 however. Find and replace. The command+F needs to find text on the page while editing, not present an actual find and replace dialog box. At least give me the option to simply "find" the text I'm looking for. The dialog box just gets in the way most of the time. There is not a way to "unpublish" items. At least not a way that I can think of. I would like the ability to pull a page offline without deleting it. Seems like it should be done simpler. Daniel McGarry Educational Technology Coordinator for College of Nursing
Read full review Platform is so robust it can be overwhelming when starting a report from scratch Key words in the Search column have to be fairly specific Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization Read full review Likelihood to Renew We renewed our contract with OmniUpdate-OU Campus for reasons previously mentioned and also the well-provided tech support received from the company.
Read full review Usability Once you've been training how to use it, it's really easy to use it on a daily basis
Read full review It's super awkward if you aren't familiar with it. I have several years' experience in both my organization's salesforce as well as others and there are still things that trip me up. I think Salesforce can get to a point where it's TOO bloated with all this information, all these integrations, what-have-you, that it can be difficult to find what you need in a timely manner or it creates a hiccup in workflows that you then have to work around. On the other hand, once these issues are identified, there is the possibility to manipulate Salesforce into creating automated workarounds. So, at least it allows for that. I think it's an issue of having so many options for bolt-ons that you start to lose perspective and functionality. You tend to lose focus on usability for users.
Read full review Support Rating The support at OmniUpdate is one of the reasons we continued with the company when time for renewal of contract.
Read full review I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
Read full review Implementation Rating The support team at OmniUpdate is available to assisting campuses with implementation
Read full review Alternatives Considered Before using OU Campus Content Management System we were using Adobe's DreamWeaver suite for creating and maintaining web pages. The core web development environment was cumbersome to set up. Non-tech people also had trouble understanding how the web works and how web pages are created/maintained. OU Campus Content Management System solved all problems for us.
Read full review Salesforce has a wide variety of services and its user interface was easy to understand and use. Our teams [thought] Salesforce to be better. When we were comparing the features as per our Marketing and Branding teams needs and uses, Salesforce came out on the top.
Read full review Return on Investment The positive impact of OU Campus is that is has increased employee efficiency and improved customer service among staff and students. Read full review It helps us to keep track of any potential conflicts between sales organizations. It allows us to have robust reporting for every sales team and the overall organization. It gives us a solid platform for our day-to-day work rather than using multiple software. Read full review ScreenShots