What users are saying about
Top Rated
175 Ratings
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Top Rated
2634 Ratings
Top Rated
175 Ratings
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Score 8.2 out of 100

Salesforce

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Top Rated
2634 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

OutSystems

OutSystems excels with building web interfaces fast and lends itself to custom integrations written in .Net. Most anything can be brought in given this ability to be extended. One of the drawbacks to the speed of development is that most quality control teams become quickly overwhelmed and may be unable to keep up.
Christopher Fowers | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

OutSystems
7.9
Salesforce
Visual Modeling
OutSystems
7.9
Salesforce
Drag-and-drop Interfaces
OutSystems
8.1
Salesforce
Platform Security
OutSystems
7.8
Salesforce
Platform User Management
OutSystems
7.5
Salesforce
Reusability
OutSystems
7.8
Salesforce
Platform Scalability
OutSystems
8.0
Salesforce

Sales Force Automation

OutSystems
Salesforce
8.3
Customer data management / contact management
OutSystems
Salesforce
9.1
Workflow management
OutSystems
Salesforce
8.1
Territory management
OutSystems
Salesforce
8.1
Opportunity management
OutSystems
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
OutSystems
Salesforce
8.3
Contract management
OutSystems
Salesforce
8.4
Quote & order management
OutSystems
Salesforce
7.7
Interaction tracking
OutSystems
Salesforce
8.6
Channel / partner relationship management
OutSystems
Salesforce
8.1

Customer Service & Support

OutSystems
Salesforce
8.5
Case management
OutSystems
Salesforce
9.0
Call center management
OutSystems
Salesforce
8.4
Help desk management
OutSystems
Salesforce
8.3

Marketing Automation

OutSystems
Salesforce
8.2
Lead management
OutSystems
Salesforce
8.3
Email marketing
OutSystems
Salesforce
8.1

CRM Project Management

OutSystems
Salesforce
8.0
Task management
OutSystems
Salesforce
8.4
Billing and invoicing management
OutSystems
Salesforce
6.7
Reporting
OutSystems
Salesforce
8.7

CRM Reporting & Analytics

OutSystems
Salesforce
8.8
Forecasting
OutSystems
Salesforce
8.5
Pipeline visualization
OutSystems
Salesforce
8.9
Customizable reports
OutSystems
Salesforce
9.1

Customization

OutSystems
Salesforce
8.7
Custom fields
OutSystems
Salesforce
8.7
Custom objects
OutSystems
Salesforce
8.8
Scripting environment
OutSystems
Salesforce
8.3
API for custom integration
OutSystems
Salesforce
8.8

Security

OutSystems
Salesforce
8.9
Single sign-on capability
OutSystems
Salesforce
8.9
Role-based user permissions
OutSystems
Salesforce
8.9

Social CRM

OutSystems
Salesforce
8.2
Social data
OutSystems
Salesforce
8.3
Social engagement
OutSystems
Salesforce
8.1

Integrations with 3rd-party Software

OutSystems
Salesforce
8.3
Marketing automation
OutSystems
Salesforce
8.4
Compensation management
OutSystems
Salesforce
8.2

Platform

OutSystems
Salesforce
8.1
Mobile access
OutSystems
Salesforce
8.1

Pros

OutSystems

  • Deployment management – OutSystems has a built in robust, multi-environment deployment system that helps ensures the clean and error free deployment of applications through the development, testing and production product lifecycle
  • Rapid application development – Through the low code, graphical development environment you can develop applications far quicker than with more traditional development environments
  • Cross platform mobile development – OutSystems handle the development and building of mobile application for both iOS and Android in a simple streamlined way that removes 90% of the problems normally associated with multi platform development
John Williams | TrustRadius Reviewer

Salesforce

  • Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
  • Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
  • The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.
Anonymous | TrustRadius Reviewer

Cons

OutSystems

  • The platform controls all the parts. While great for development and overall maintenance, it could lead to discussions with your DBA (who has to trust the platform). As a developer I love the platform, as a DBA I would like more control.
  • By making software development model driven using flows, you are forced to rethink the way of programming. It makes it easier, but sometimes the way of working leads to code which could be optimized (standard problem in model based software development).
  • Most of the code is generated, so the technical knowledge of the inner working of coding are not Essentials. This could lead to degration of this knowlegde. As part of this, most technologies will only be used when OutSystems supports it. They do a good job on implementing these things. But things like Node.js would be nice.
Patrick Baanvinger | TrustRadius Reviewer

Salesforce

  • Although Salesforce is highly customizable it requires knowing extensive knowledge about the database and the way it functions. This means we had to hire consultants to create a framework for us that we could then use. It means we also retain someone as consultants throughout the year for changes because we cannot afford to have a full-time staff member who knows the ins and outs of the database.
  • The same can be said for generating reports. It took me a few months to really understand how to generate the reports I was looking for. It requires knowing a bit about the way fields are connected and working from there. I've learned that practice is key. Additionally, we had our consultants teach some staff how to pull reports as well.
  • I primarily use Salesforce to track donor information. Since it is not specifically a donor management database there are some features that are missing that I know other platforms do have. For example, I can't batch upload acknowledgment letters to certain donation records as you can in Raisers Edge, etc.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OutSystems

OutSystems 8.3
Based on 4 answers
We are very happy with OutSystems and our developers deliver good work. OutSystems lets us build new software on a regulare (2 weekly) basis, which is highly flexible and adjustable. Even without very much experience, our developers manage to build usefull software, which is working a lot better than our previous (legacy) software.
Erik Hagen | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

OutSystems

OutSystems 8.3
Based on 3 answers
I am really happy using OutSystems in my work. It gives me the opportunity to create good working software without having had very much IT-experience before. It also made me more interested in the background of IT and learning different languages.
Erik Hagen | TrustRadius Reviewer

Salesforce

Salesforce 8.7
Based on 37 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
For a SaaS provider, I'd rate their performance to be one of the best. At times, reporting tends to slow down if the data set is very large, which is the case in any system. But, that's a very rare phenomenon
Anonymous | TrustRadius Reviewer

Support Rating

OutSystems

OutSystems 7.5
Based on 45 answers
The tech support is very reachable. Usually by [email] from but also by phone if needed. We had some difficulties at the start with understanding "what our machine was doing" under high performance load. After some good sessions understanding our needs they delivered good solutions for our problems we had in the beginning.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 7.9
Based on 33 answers
It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.
Anonymous | TrustRadius Reviewer

In-Person Training

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

OutSystems

OutSystems 7.4
Based on 2 answers
In a large company, patiently and consistently work the behind the scenes politics with business and IT partners across the firm.
This is transformational - you will need a solid set of key business partners to lock arms together to move forward.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OutSystems

I tried to use WordPress with some success. Also looked at Joomla. But when I saw OutSystems I knew I had been wasting my time there. It takes you longer to get going with OutSystems - but even I as a novice realized immediately that Outsystems is simply in another league. Outsystems is powerful. (Can you compare WordPress and Joomla to Outsystems - I don't think so).
Willem Norval | TrustRadius Reviewer

Salesforce

Salesforce tends to be more universally used and has applications outside of the nonprofit sphere. Although I personally have not used Raisers Edge to the extent that I have used Salesforce, I will say that I find Salesforce slightly easier to navigate and more customizable as well. In general, the fact that more organizations use Salesforce was a component of our decision to use them.
Anonymous | TrustRadius Reviewer

Scalability

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

OutSystems

  • The ease of use of the OutSystems development process has been the biggest ROI for us. We have developed our Framework product and maintained/enhanced it with only 4 workers.
  • OutSystems has enhanced their product very significantly over the last 4 years. They have gone from a simple to use tool to a very simple to use sophisticated tool that covers the standard mainframe-based computing apps and the apps used on handheld mobile devices all using the same basic set of development tools.
Lee Penning | TrustRadius Reviewer

Salesforce

  • Negative: The cost/time to get everything up and running is substantial.
  • Positive: Salesforce provides MANY new tools that should aid in recruitment
  • Positive: Salesforce allows us to better serve our existing members by having a shared data profile that holds interactions and information.
  • Positive: Salesforce provides options for automation that we did not have before. This frees up many manual processes
  • Overall, Salesforce should have an enormous ROI.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

OutSystems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

OutSystems Editions & Modules

Edition
Basic$4,000.001
Pro$10,000.001
  1. Per Month
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

OutSystems
7.4
Salesforce
8.5

Likelihood to Renew

OutSystems
8.3
Salesforce
10.0

Usability

OutSystems
8.3
Salesforce
8.7

Reliability and Availability

OutSystems
Salesforce
9.8

Performance

OutSystems
Salesforce
9.0

Support Rating

OutSystems
7.5
Salesforce
7.9

In-Person Training

OutSystems
Salesforce
7.9

Online Training

OutSystems
Salesforce
9.1

Implementation Rating

OutSystems
7.4
Salesforce
9.4

Scalability

OutSystems
Salesforce
10.0

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