What users are saying about
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Top Rated
171 Ratings
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Top Rated
2478 Ratings

OutSystems

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Top Rated
171 Ratings
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Score 8.2 out of 100

Salesforce

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Top Rated
2478 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

OutSystems

OutSystems excels with building web interfaces fast and lends itself to custom integrations written in .Net. Most anything can be brought in given this ability to be extended. One of the drawbacks to the speed of development is that most quality control teams become quickly overwhelmed and may be unable to keep up.
Christopher Fowers | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

OutSystems
7.9
Salesforce
Visual Modeling
OutSystems
7.9
Salesforce
Drag-and-drop Interfaces
OutSystems
8.0
Salesforce
Platform Security
OutSystems
7.8
Salesforce
Platform User Management
OutSystems
7.4
Salesforce
Reusability
OutSystems
7.9
Salesforce
Platform Scalability
OutSystems
8.0
Salesforce

Sales Force Automation

OutSystems
Salesforce
8.3
Customer data management / contact management
OutSystems
Salesforce
8.9
Workflow management
OutSystems
Salesforce
8.2
Territory management
OutSystems
Salesforce
8.1
Opportunity management
OutSystems
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
OutSystems
Salesforce
8.2
Contract management
OutSystems
Salesforce
8.2
Quote & order management
OutSystems
Salesforce
7.8
Interaction tracking
OutSystems
Salesforce
8.6
Channel / partner relationship management
OutSystems
Salesforce
8.0

Customer Service & Support

OutSystems
Salesforce
8.5
Case management
OutSystems
Salesforce
9.0
Call center management
OutSystems
Salesforce
8.4
Help desk management
OutSystems
Salesforce
8.3

Marketing Automation

OutSystems
Salesforce
8.1
Lead management
OutSystems
Salesforce
8.2
Email marketing
OutSystems
Salesforce
8.0

CRM Project Management

OutSystems
Salesforce
8.0
Task management
OutSystems
Salesforce
8.4
Billing and invoicing management
OutSystems
Salesforce
6.7
Reporting
OutSystems
Salesforce
8.8

CRM Reporting & Analytics

OutSystems
Salesforce
8.8
Forecasting
OutSystems
Salesforce
8.4
Pipeline visualization
OutSystems
Salesforce
8.9
Customizable reports
OutSystems
Salesforce
9.1

Customization

OutSystems
Salesforce
8.6
Custom fields
OutSystems
Salesforce
8.7
Custom objects
OutSystems
Salesforce
8.8
Scripting environment
OutSystems
Salesforce
8.3
API for custom integration
OutSystems
Salesforce
8.7

Security

OutSystems
Salesforce
8.9
Single sign-on capability
OutSystems
Salesforce
8.8
Role-based user permissions
OutSystems
Salesforce
8.9

Social CRM

OutSystems
Salesforce
8.0
Social data
OutSystems
Salesforce
8.1
Social engagement
OutSystems
Salesforce
7.9

Integrations with 3rd-party Software

OutSystems
Salesforce
8.4
Marketing automation
OutSystems
Salesforce
8.5
Compensation management
OutSystems
Salesforce
8.2

Platform

OutSystems
Salesforce
7.9
Mobile access
OutSystems
Salesforce
7.9

Pros

OutSystems

  • Deployment management – OutSystems has a built in robust, multi-environment deployment system that helps ensures the clean and error free deployment of applications through the development, testing and production product lifecycle
  • Rapid application development – Through the low code, graphical development environment you can develop applications far quicker than with more traditional development environments
  • Cross platform mobile development – OutSystems handle the development and building of mobile application for both iOS and Android in a simple streamlined way that removes 90% of the problems normally associated with multi platform development
John Williams | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

OutSystems

  • The platform controls all the parts. While great for development and overall maintenance, it could lead to discussions with your DBA (who has to trust the platform). As a developer I love the platform, as a DBA I would like more control.
  • By making software development model driven using flows, you are forced to rethink the way of programming. It makes it easier, but sometimes the way of working leads to code which could be optimized (standard problem in model based software development).
  • Most of the code is generated, so the technical knowledge of the inner working of coding are not Essentials. This could lead to degration of this knowlegde. As part of this, most technologies will only be used when OutSystems supports it. They do a good job on implementing these things. But things like Node.js would be nice.
Patrick Baanvinger | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

OutSystems

OutSystems 8.9
Based on 4 answers
We are very happy with OutSystems and our developers deliver good work. OutSystems lets us build new software on a regulare (2 weekly) basis, which is highly flexible and adjustable. Even without very much experience, our developers manage to build usefull software, which is working a lot better than our previous (legacy) software.
Erik Hagen | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

OutSystems

OutSystems 8.9
Based on 3 answers
I am really happy using OutSystems in my work. It gives me the opportunity to create good working software without having had very much IT-experience before. It also made me more interested in the background of IT and learning different languages.
Erik Hagen | TrustRadius Reviewer

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

OutSystems

OutSystems 7.5
Based on 44 answers
In becoming bigger, the support encountered several growing pains, but we've seen amelioration (also by involving a customer engagement manager, more direct lines with OutSystems, and better contact with partner Noesis). Sometimes growing goes fast and the organization needs to adapt to the new world. New markets are conquered, but others still need to grow.
Stefan Parijs | TrustRadius Reviewer

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

OutSystems

OutSystems 7.9
Based on 2 answers
Manage expectations properly.
Erik Hagen | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

OutSystems

I tried to use WordPress with some success. Also looked at Joomla. But when I saw OutSystems I knew I had been wasting my time there. It takes you longer to get going with OutSystems - but even I as a novice realized immediately that Outsystems is simply in another league. Outsystems is powerful. (Can you compare WordPress and Joomla to Outsystems - I don't think so).
Willem Norval | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

OutSystems

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

OutSystems

  • The ease of use of the OutSystems development process has been the biggest ROI for us. We have developed our Framework product and maintained/enhanced it with only 4 workers.
  • OutSystems has enhanced their product very significantly over the last 4 years. They have gone from a simple to use tool to a very simple to use sophisticated tool that covers the standard mainframe-based computing apps and the apps used on handheld mobile devices all using the same basic set of development tools.
Lee Penning | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

OutSystems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OutSystems
7.8
Salesforce
8.4

Likelihood to Renew

OutSystems
8.9
Salesforce
10.0

Usability

OutSystems
8.9
Salesforce
7.5

Reliability and Availability

OutSystems
Salesforce
9.8

Performance

OutSystems
Salesforce
9.0

Support Rating

OutSystems
7.5
Salesforce
6.0

In-Person Training

OutSystems
Salesforce
7.9

Online Training

OutSystems
Salesforce
9.1

Implementation Rating

OutSystems
7.9
Salesforce
9.4

Scalability

OutSystems
Salesforce
10.0

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