What users are saying about
186 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 186 reviews and ratings
Salesforce
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Top Rated
3014 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 3014 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
Low-Code Development

8.3
OutSystems
83%
Salesforce
Feature Set Not Supported
N/A
OutSystems ranks higher in 6/6 features
OutSystems ranks higher in 6/6 features
Visual Modeling

7.6
76%
46 Ratings
N/A
0 Ratings
Drag-and-drop Interfaces

9.2
92%
46 Ratings
N/A
0 Ratings
Platform Security

8.2
82%
45 Ratings
N/A
0 Ratings
Platform User Management

8.2
82%
44 Ratings
N/A
0 Ratings
Reusability

8.2
82%
48 Ratings
N/A
0 Ratings
Platform Scalability

8.5
85%
45 Ratings
N/A
0 Ratings
Sales Force Automation

OutSystems
Feature Set Not Supported
N/A
8.1
Salesforce
81%
Salesforce.com ranks higher in 9/9 features
Salesforce.com ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings
8.4
84%
186 Ratings
Workflow management

N/A
0 Ratings
8.1
81%
177 Ratings
Territory management

N/A
0 Ratings
7.9
79%
147 Ratings
Opportunity management

N/A
0 Ratings
8.5
85%
182 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
7.8
78%
171 Ratings
Contract management

N/A
0 Ratings
8.0
80%
144 Ratings
Quote & order management

N/A
0 Ratings
7.8
78%
136 Ratings
Interaction tracking

N/A
0 Ratings
8.3
83%
158 Ratings
Channel / partner relationship management

N/A
0 Ratings
8.0
80%
129 Ratings
Customer Service & Support

OutSystems
Feature Set Not Supported
N/A
8.6
Salesforce
86%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Case management

N/A
0 Ratings
9.0
90%
56 Ratings
Call center management

N/A
0 Ratings
8.4
84%
42 Ratings
Help desk management

N/A
0 Ratings
8.3
83%
46 Ratings
Marketing Automation

OutSystems
Feature Set Not Supported
N/A
8.1
Salesforce
81%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Lead management

N/A
0 Ratings
8.3
83%
169 Ratings
Email marketing

N/A
0 Ratings
8.0
80%
144 Ratings
CRM Project Management

OutSystems
Feature Set Not Supported
N/A
7.7
Salesforce
77%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Task management

N/A
0 Ratings
7.9
79%
160 Ratings
Billing and invoicing management

N/A
0 Ratings
6.7
67%
37 Ratings
Reporting

N/A
0 Ratings
8.4
84%
124 Ratings
CRM Reporting & Analytics

OutSystems
Feature Set Not Supported
N/A
8.3
Salesforce
83%
Salesforce.com ranks higher in 3/3 features
Salesforce.com ranks higher in 3/3 features
Forecasting

N/A
0 Ratings
8.2
82%
158 Ratings
Pipeline visualization

N/A
0 Ratings
8.4
84%
174 Ratings
Customizable reports

N/A
0 Ratings
8.5
85%
182 Ratings
Customization

OutSystems
Feature Set Not Supported
N/A
8.3
Salesforce
83%
Salesforce.com ranks higher in 4/4 features
Salesforce.com ranks higher in 4/4 features
Custom fields

N/A
0 Ratings
8.4
84%
175 Ratings
Custom objects

N/A
0 Ratings
8.5
85%
167 Ratings
Scripting environment

N/A
0 Ratings
8.2
82%
126 Ratings
API for custom integration

N/A
0 Ratings
8.3
83%
146 Ratings
Security

OutSystems
Feature Set Not Supported
N/A
8.7
Salesforce
87%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings
8.6
86%
144 Ratings
Role-based user permissions

N/A
0 Ratings
8.8
88%
137 Ratings
Social CRM

OutSystems
Feature Set Not Supported
N/A
8.2
Salesforce
82%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Social data

N/A
0 Ratings
8.2
82%
116 Ratings
Social engagement

N/A
0 Ratings
8.2
82%
114 Ratings
Integrations with 3rd-party Software

OutSystems
Feature Set Not Supported
N/A
8.1
Salesforce
81%
Salesforce.com ranks higher in 2/2 features
Salesforce.com ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings
8.1
81%
150 Ratings
Compensation management

N/A
0 Ratings
8.1
81%
101 Ratings
Platform

OutSystems
Feature Set Not Supported
N/A
8.3
Salesforce
83%
Salesforce.com ranks higher in 1/1 features
Salesforce.com ranks higher in 1/1 features
Mobile access

N/A
0 Ratings
8.3
83%
158 Ratings
Attribute Ratings
- OutSystems is rated higher in 2 areas: Likelihood to Recommend, In-Person Training
- Salesforce.com is rated higher in 5 areas: Likelihood to Renew, Usability, Support Rating, Online Training, Implementation Rating
Likelihood to Recommend

9.9
OutSystems
99%
125 Ratings
8.1
Salesforce
81%
304 Ratings
Likelihood to Renew

8.2
OutSystems
82%
4 Ratings
9.5
Salesforce
95%
50 Ratings
Usability

8.2
OutSystems
82%
3 Ratings
8.3
Salesforce
83%
92 Ratings
Availability

OutSystems
N/A
0 Ratings
9.8
Salesforce
98%
54 Ratings
Performance

OutSystems
N/A
0 Ratings
9.0
Salesforce
90%
36 Ratings
Support Rating

7.1
OutSystems
71%
87 Ratings
7.9
Salesforce
79%
119 Ratings
In-Person Training

9.1
OutSystems
91%
1 Rating
7.9
Salesforce
79%
11 Ratings
Online Training

8.2
OutSystems
82%
1 Rating
9.1
Salesforce
91%
15 Ratings
Implementation Rating

7.3
OutSystems
73%
4 Ratings
9.4
Salesforce
94%
32 Ratings
Contract Terms and Pricing Model

OutSystems
N/A
0 Ratings
9.1
Salesforce
91%
10 Ratings
Product Scalability

OutSystems
N/A
0 Ratings
10.0
Salesforce
100%
2 Ratings
Professional Services

OutSystems
N/A
0 Ratings
9.3
Salesforce
93%
8 Ratings
Likelihood to Recommend
OutSystems
Well suited for internal exposure of business processes (invoicing, API layer to other systems, customer maintenance etc), whether a UI is required or not.Not so well suited for full fledged web design. An OutSystems application must serve one particular business need, if gets too much functionalities and responsibilities it tends to get chaotic and complex.

Verified User
Team Lead in Information Technology
Consumer Services Company, 501-1000 employeesSalesforce
Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.

Verified User
Consultant in Engineering
Computer Software Company, 10,001+ employeesPros
OutSystems
- Developing end user interfaces with ease and speed with a modern look and feel.
- First class low code development to reduce time to market with visual programming
- Their technical support team is fast and responsive. We've yet to have any issues they could not resolve.
Senior Software Developer Team Lead
OrthoBanc, LLCFinancial Services, 51-200 employees
Salesforce
- Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
- Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
- Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Sr. Strategic Development Manager, B2D
Intouch GroupMarketing and Advertising, 1001-5000 employees
Cons
OutSystems
- Price – The licensing model of OutSystems is very expensive and not suitable for small scale developments. This is offset by the time to develop and stability for larger scale developments
- Flexibility on PaaS version – The PaaS hosted version of OutSystems limits your flexibility to access the front end and backend database systems which can significantly restrict your options on high data volume developments or where anything requiring slightly out of the ordinary access is required
- Same price for PaaS and self-hosted system. Licensing model dictates that you pay the same price even when you host the system on your own hardware which effectively means you pay more to manage the infrastructure yourself
Web and Enterprise Team Lead
IT Vision Australia Pty LtdComputer Software, 51-200 employees
Salesforce
- Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
- Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
- Continued expansion of Salesforce Surveys for more features and flexibility.

Verified User
Director in Sales
Transportation/Trucking/Railroad Company, 10,001+ employeesPricing Details
OutSystems
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month
OutSystems Editions & Modules
Edition
Basic | $4,000.001 |
---|---|
Pro | $10,000.001 |
- per month
Additional Pricing Details
—Salesforce
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month
Salesforce Editions & Modules
Edition
Essentials | $25.001 |
---|---|
Professional | $75.001 |
Enterprise | $150.001 |
Unlimited | $300.002 |
- Per User/Per Month
- Per user/Per month
Additional Pricing Details
—Likelihood to Renew
OutSystems
OutSystems 8.2
Based on 4 answers
We are very happy with OutSystems and our developers deliver good work. OutSystems lets us build new software on a regulare (2 weekly) basis, which is highly flexible and adjustable. Even without very much experience, our developers manage to build usefull software, which is working a lot better than our previous (legacy) software.
Studentenbegeleider
Stichting Vluchteling-Studenten UAFNon-Profit Organization Management, 51-200 employees
Salesforce
Salesforce 9.5
Based on 50 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
Account Manager
Camelot EnterprisesApparel & Fashion, 11-50 employees
Usability
OutSystems
OutSystems 8.2
Based on 3 answers
I am really happy using OutSystems in my work. It gives me the opportunity to create good working software without having had very much IT-experience before. It also made me more interested in the background of IT and learning different languages.
Studentenbegeleider
Stichting Vluchteling-Studenten UAFNon-Profit Organization Management, 51-200 employees
Salesforce
Salesforce 8.3
Based on 92 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Reliability and Availability
OutSystems
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Salesforce.com Administrator
OPKO Diagnostics, LLCMedical Practice, 51-200 employees
Performance
OutSystems
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Corporate Controller / Director Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Support Rating
OutSystems
OutSystems 7.1
Based on 87 answers
The tech support is very reachable. Usually by [email] from but also by phone if needed. We had some difficulties at the start with understanding "what our machine was doing" under high performance load. After some good sessions understanding our needs they delivered good solutions for our problems we had in the beginning.

Verified User
Project Manager in Product Management
Information Services Company, 51-200 employeesSalesforce
Salesforce 7.9
Based on 119 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.

Verified User
C-Level Executive in Marketing
Consumer Goods Company, 51-200 employeesIn-Person Training
OutSystems
OutSystems 9.1
Based on 1 answer
Excellent material full of hands on that improve the understanding of the platform.
Senior Application Integration Engineer
JDW Consulting CorporationComputer Software, 1001-5000 employees
Salesforce
Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

Verified User
Analyst in Sales
Computer Software Company, 501-1000 employeesOnline Training
OutSystems
OutSystems 8.2
Based on 1 answer
The online training material is well designed and explanations are step by step, helping trainees to understand and follow each exercise and new concept.
Senior Application Integration Engineer
JDW Consulting CorporationComputer Software, 1001-5000 employees
Salesforce
Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

Verified User
Program Manager in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
OutSystems
OutSystems 7.3
Based on 4 answers
In a large company, patiently and consistently work the behind the scenes politics with business and IT partners across the firm.
This is transformational - you will need a solid set of key business partners to lock arms together to move forward.
This is transformational - you will need a solid set of key business partners to lock arms together to move forward.

Verified User
C-Level Executive in Information Technology
Health, Wellness and Fitness Company, 1-10 employeesSalesforce
Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

Verified User
Employee in Marketing
Computer Software Company, 11-50 employeesAlternatives Considered
OutSystems
I tried to use WordPress with some success. Also looked at Joomla. But when I saw OutSystems I knew I had been wasting my time there. It takes you longer to get going with OutSystems - but even I as a novice realized immediately that Outsystems is simply in another league. Outsystems is powerful. (Can you compare WordPress and Joomla to Outsystems - I don't think so).
Owner
Villa AfriqHospitality, 1-10 employees
Salesforce
When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.

Verified User
General Manager in Corporate
Financial Services Company, 1-10 employeesContract Terms and Pricing Model
OutSystems
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesScalability
OutSystems
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

Verified User
Consultant in Sales
Printing Company, 11-50 employeesProfessional Services
OutSystems
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Return on Investment
OutSystems
- The ease of use of the OutSystems development process has been the biggest ROI for us. We have developed our Framework product and maintained/enhanced it with only 4 workers.
- OutSystems has enhanced their product very significantly over the last 4 years. They have gone from a simple to use tool to a very simple to use sophisticated tool that covers the standard mainframe-based computing apps and the apps used on handheld mobile devices all using the same basic set of development tools.
CIO
CollabWorksComputer Software, 11-50 employees
Salesforce
- Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
- Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Integration Engineer
Goin Solutions, Inc.Computer Software, 1-10 employees