OutSystems vs Salesforce

What users are saying about

Score 9.1 out of 10

Based on 186 reviews and ratings

Score 8.4 out of 10

Based on 3014 reviews and ratings

Feature Set Ratings

Low-Code Development

8.3

OutSystems

83%

Salesforce

Feature Set Not Supported

N/A

OutSystems ranks higher in 6/6 features

Visual Modeling

7.6

76%

46 Ratings

N/A

0 Ratings

Drag-and-drop Interfaces

9.2

92%

46 Ratings

N/A

0 Ratings

Platform Security

8.2

82%

45 Ratings

N/A

0 Ratings

Platform User Management

8.2

82%

44 Ratings

N/A

0 Ratings

Reusability

8.2

82%

48 Ratings

N/A

0 Ratings

Platform Scalability

8.5

85%

45 Ratings

N/A

0 Ratings

Sales Force Automation

OutSystems

Feature Set Not Supported

N/A

8.1

Salesforce

81%

Salesforce.com ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.4

84%

186 Ratings

Workflow management

N/A

0 Ratings

8.1

81%

177 Ratings

Territory management

N/A

0 Ratings

7.9

79%

147 Ratings

Opportunity management

N/A

0 Ratings

8.5

85%

182 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.8

78%

171 Ratings

Contract management

N/A

0 Ratings

8.0

80%

144 Ratings

Quote & order management

N/A

0 Ratings

7.8

78%

136 Ratings

Interaction tracking

N/A

0 Ratings

8.3

83%

158 Ratings

Channel / partner relationship management

N/A

0 Ratings

8.0

80%

129 Ratings

Customer Service & Support

OutSystems

Feature Set Not Supported

N/A

8.6

Salesforce

86%

Salesforce.com ranks higher in 3/3 features

Case management

N/A

0 Ratings

9.0

90%

56 Ratings

Call center management

N/A

0 Ratings

8.4

84%

42 Ratings

Help desk management

N/A

0 Ratings

8.3

83%

46 Ratings

Marketing Automation

OutSystems

Feature Set Not Supported

N/A

8.1

Salesforce

81%

Salesforce.com ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.3

83%

169 Ratings

Email marketing

N/A

0 Ratings

8.0

80%

144 Ratings

CRM Project Management

OutSystems

Feature Set Not Supported

N/A

7.7

Salesforce

77%

Salesforce.com ranks higher in 3/3 features

Task management

N/A

0 Ratings

7.9

79%

160 Ratings

Billing and invoicing management

N/A

0 Ratings

6.7

67%

37 Ratings

Reporting

N/A

0 Ratings

8.4

84%

124 Ratings

CRM Reporting & Analytics

OutSystems

Feature Set Not Supported

N/A

8.3

Salesforce

83%

Salesforce.com ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.2

82%

158 Ratings

Pipeline visualization

N/A

0 Ratings

8.4

84%

174 Ratings

Customizable reports

N/A

0 Ratings

8.5

85%

182 Ratings

Customization

OutSystems

Feature Set Not Supported

N/A

8.3

Salesforce

83%

Salesforce.com ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.4

84%

175 Ratings

Custom objects

N/A

0 Ratings

8.5

85%

167 Ratings

Scripting environment

N/A

0 Ratings

8.2

82%

126 Ratings

API for custom integration

N/A

0 Ratings

8.3

83%

146 Ratings

Security

OutSystems

Feature Set Not Supported

N/A

8.7

Salesforce

87%

Salesforce.com ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.6

86%

144 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

137 Ratings

Social CRM

OutSystems

Feature Set Not Supported

N/A

8.2

Salesforce

82%

Salesforce.com ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.2

82%

116 Ratings

Social engagement

N/A

0 Ratings

8.2

82%

114 Ratings

Integrations with 3rd-party Software

OutSystems

Feature Set Not Supported

N/A

8.1

Salesforce

81%

Salesforce.com ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

8.1

81%

150 Ratings

Compensation management

N/A

0 Ratings

8.1

81%

101 Ratings

Platform

OutSystems

Feature Set Not Supported

N/A

8.3

Salesforce

83%

Salesforce.com ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

8.3

83%

158 Ratings

Attribute Ratings

OutSystems is rated higher in 2 areas: Likelihood to Recommend, In-Person Training
Salesforce.com is rated higher in 5 areas: Likelihood to Renew, Usability, Support Rating, Online Training, Implementation Rating

OutSystems

99%

125 Ratings

8.1

Salesforce

81%

304 Ratings

OutSystems

82%

4 Ratings

9.5

Salesforce

95%

50 Ratings

OutSystems

82%

3 Ratings

8.3

Salesforce

83%

92 Ratings

OutSystems

N/A

0 Ratings

9.8

Salesforce

98%

54 Ratings

OutSystems

N/A

0 Ratings

9.0

Salesforce

90%

36 Ratings

OutSystems

71%

87 Ratings

7.9

Salesforce

79%

119 Ratings

OutSystems

91%

1 Rating

7.9

Salesforce

79%

11 Ratings

OutSystems

82%

1 Rating

9.1

Salesforce

91%

15 Ratings

OutSystems

73%

4 Ratings

9.4

Salesforce

94%

32 Ratings

Contract Terms and Pricing Model

OutSystems

N/A

0 Ratings

9.1

Salesforce

91%

10 Ratings

OutSystems

N/A

0 Ratings

10.0

Salesforce

100%

2 Ratings

OutSystems

N/A

0 Ratings

9.3

Salesforce

93%

8 Ratings

Pros

Developing end user interfaces with ease and speed with a modern look and feel.
First class low code development to reduce time to market with visual programming
Their technical support team is fast and responsive. We've yet to have any issues they could not resolve.

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Christopher Fowers

Senior Software Developer Team Lead

OrthoBanc, LLCFinancial Services, 51-200 employees

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Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.

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Erik Viager

Sr. Strategic Development Manager, B2D

Intouch GroupMarketing and Advertising, 1001-5000 employees

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Cons

Price – The licensing model of OutSystems is very expensive and not suitable for small scale developments. This is offset by the time to develop and stability for larger scale developments
Flexibility on PaaS version – The PaaS hosted version of OutSystems limits your flexibility to access the front end and backend database systems which can significantly restrict your options on high data volume developments or where anything requiring slightly out of the ordinary access is required
Same price for PaaS and self-hosted system. Licensing model dictates that you pay the same price even when you host the system on your own hardware which effectively means you pay more to manage the infrastructure yourself

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John Williams

Web and Enterprise Team Lead

IT Vision Australia Pty LtdComputer Software, 51-200 employees

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Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
Continued expansion of Salesforce Surveys for more features and flexibility.

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Verified User

Director in Sales

Transportation/Trucking/Railroad Company, 10,001+ employees

View all 304 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$0 per month

OutSystems Editions & Modules

Edition

Basic	$4,000.00¹
Pro	$10,000.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$25 per month

Salesforce Editions & Modules

Edition

Essentials	$25.00¹
Professional	$75.00¹
Enterprise	$150.00¹
Unlimited	$300.00²

Per User/Per Month
Per user/Per month

Additional Pricing Details

—

Likelihood to Renew

OutSystems 8.2

Based on 4 answers

We are very happy with OutSystems and our developers deliver good work. OutSystems lets us build new software on a regulare (2 weekly) basis, which is highly flexible and adjustable. Even without very much experience, our developers manage to build usefull software, which is working a lot better than our previous (legacy) software.

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Erik Hagen

Studentenbegeleider

Stichting Vluchteling-Studenten UAFNon-Profit Organization Management, 51-200 employees

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Salesforce 9.5

Based on 50 answers

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable

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John Cupoli

Account Manager

Camelot EnterprisesApparel & Fashion, 11-50 employees

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Usability

OutSystems 8.2

Based on 3 answers

I am really happy using OutSystems in my work. It gives me the opportunity to create good working software without having had very much IT-experience before. It also made me more interested in the background of IT and learning different languages.

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Erik Hagen

Studentenbegeleider

Stichting Vluchteling-Studenten UAFNon-Profit Organization Management, 51-200 employees

View all 3 answers on this topic

Salesforce 8.3

Based on 92 answers

Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.

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Al Mubassir Muin

Software Engineer

Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Salesforce 9.8

Based on 54 answers

Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.

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Kyle Dugger

Salesforce.com Administrator

OPKO Diagnostics, LLCMedical Practice, 51-200 employees

View all 54 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Salesforce 9.0

Based on 36 answers

Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure

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Rob Gottschalk

Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

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Support Rating

OutSystems 7.1

Based on 87 answers

The tech support is very reachable. Usually by [email] from but also by phone if needed. We had some difficulties at the start with understanding "what our machine was doing" under high performance load. After some good sessions understanding our needs they delivered good solutions for our problems we had in the beginning.

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Verified User

Project Manager in Product Management

Information Services Company, 51-200 employees

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Salesforce 7.9

Based on 119 answers

Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.

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Verified User

C-Level Executive in Marketing

Consumer Goods Company, 51-200 employees

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In-Person Training

OutSystems 9.1

Based on 1 answer

Excellent material full of hands on that improve the understanding of the platform.

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Carlos Alberto Aponte Roa

Senior Application Integration Engineer

JDW Consulting CorporationComputer Software, 1001-5000 employees

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Salesforce 7.9

Based on 11 answers

I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

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Verified User

Analyst in Sales

Computer Software Company, 501-1000 employees

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Online Training

OutSystems 8.2

Based on 1 answer

The online training material is well designed and explanations are step by step, helping trainees to understand and follow each exercise and new concept.

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Carlos Alberto Aponte Roa

Senior Application Integration Engineer

JDW Consulting CorporationComputer Software, 1001-5000 employees

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Salesforce 9.1

Based on 15 answers

I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

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Verified User

Program Manager in Information Technology

Computer Software Company, 501-1000 employees

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Implementation Rating

OutSystems 7.3

Based on 4 answers

In a large company, patiently and consistently work the behind the scenes politics with business and IT partners across the firm.
This is transformational - you will need a solid set of key business partners to lock arms together to move forward.

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Verified User

C-Level Executive in Information Technology

Health, Wellness and Fitness Company, 1-10 employees

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Salesforce 9.4

Based on 32 answers

Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

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Verified User

Employee in Marketing

Computer Software Company, 11-50 employees

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Alternatives Considered

I tried to use WordPress with some success. Also looked at Joomla. But when I saw OutSystems I knew I had been wasting my time there. It takes you longer to get going with OutSystems - but even I as a novice realized immediately that Outsystems is simply in another league. Outsystems is powerful. (Can you compare WordPress and Joomla to Outsystems - I don't think so).

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Willem Norval

Owner

Villa AfriqHospitality, 1-10 employees

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When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.

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Verified User

General Manager in Corporate

Financial Services Company, 1-10 employees

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Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Salesforce 9.1

Based on 10 answers

The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.

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Verified User

Professional in Professional Services

Higher Education Company, 1001-5000 employees

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Scalability

No score

No answers yet

No answers on this topic

Salesforce 10.0

Based on 2 answers

I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

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Verified User

Consultant in Sales

Printing Company, 11-50 employees

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Professional Services

No score

No answers yet

No answers on this topic

Salesforce 9.3

Based on 8 answers

Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.

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Aononna Tazin

Customer Relationship Management Specialist

Green Light LtdInformation Technology & Services, 51-200 employees

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Return on Investment

The ease of use of the OutSystems development process has been the biggest ROI for us. We have developed our Framework product and maintained/enhanced it with only 4 workers.
OutSystems has enhanced their product very significantly over the last 4 years. They have gone from a simple to use tool to a very simple to use sophisticated tool that covers the standard mainframe-based computing apps and the apps used on handheld mobile devices all using the same basic set of development tools.

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Lee Penning

CIO

CollabWorksComputer Software, 11-50 employees

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Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.

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Quentin Goin

Integration Engineer

Goin Solutions, Inc.Computer Software, 1-10 employees

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Screenshots

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