What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
86 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Stripe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman profile photo

Stripe

Stripe handles essentially all of your payment infrastructure for you – with little additional logic needed by you, and over the past few years they've significantly built out their additional features for things like invoicing, emailed receipts, etc. Stripe's initial selling point for us was their powerful and well-documented APIs, which, when coupled with their great technical support, has kept us happy over the years.I'm less familiar with what it looks like to try to make use of Stripe without integrating with them via API; I get the impression that they similarly support manually entering and processing payments, however I can't speak to what that process is like or how it compares to the competition.
No photo available

Feature Rating Comparison

Online Storefront

Paddle
8.7
Stripe
Product catalog & listings
Paddle
9.0
Stripe
Product management
Paddle
9.0
Stripe
Branding
Paddle
7.6
Stripe
Mobile storefront
Paddle
9.5
Stripe
Product variations
Paddle
9.0
Stripe
Website integration
Paddle
10.0
Stripe
Visual customization
Paddle
6.5
Stripe
CMS
Paddle
9.0
Stripe

Online Shopping Cart

Paddle
9.7
Stripe
Abandoned cart recovery
Paddle
9.5
Stripe
Checkout user experience
Paddle
10.0
Stripe

Online Payment System

Paddle
10.0
Stripe
eCommerce security
Paddle
10.0
Stripe

eCommerce Marketing

Paddle
8.5
Stripe
Promotions & discounts
Paddle
8.0
Stripe
Personalized recommendations
Paddle
9.0
Stripe

eCommerce Business Management

Paddle
9.0
Stripe
Multi-site management
Paddle
10.0
Stripe
Order processing
Paddle
10.0
Stripe
Inventory management
Paddle
8.0
Stripe
Custom functionality
Paddle
8.0
Stripe

Pros

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh profile photo

Stripe

  • Stripe integrates perfectly with our cloud-based accounting software, making collecting payments easy.
  • The dashboard and UI are simple enough to log into and process card transactions via the phone.
  • The reporting features are nice and also integrate into a BI platform we use to provide us with in-depth and accurate reporting of all credit card transactions we do.
  • Their fees are reasonable and in line with their competitors.
Jon Porreca profile photo

Cons

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya profile photo

Stripe

  • Despite the API documentation and examples from third party sources, it can be hard to get setup. Given the number of commonly desired things to setup, it would be nice to have more pre-coded features to get started with less trial and error.
Brandon Zell profile photo

Usability

Paddle

No score
No answers yet
No answers on this topic

Stripe

Stripe 10.0
Based on 1 answer
It's extremely user-friendly and easy to navigate.
Angel Brockbank profile photo

Support

Paddle

No score
No answers yet
No answers on this topic

Stripe

Stripe 8.7
Based on 6 answers
Writing directly to Stripe Support typically has a poor response time. There have been core payment issues that have gone unresolved for months.The only bright side is that we have direct access to our account manager, who can, at times, escalate things. If you are a smaller customer, relying solely on email support might be slow.
Anush Ramani profile photo

Alternatives Considered

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman profile photo

Stripe

They are very similar. PayPal charges you monthly to have the ability to set up monthly payments. I had a problem with PayPal earlier this year where it would let me set up a recurring payment but then would not let me charge my customer the following month. It's actually a pain in the ass to have to go into PayPal every month and bill your clients on the billing cycle day. Stripe does it automatically.
Andy Ryan profile photo

Return on Investment

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh profile photo

Stripe

  • For the small fee I pay for processing services, it's nice to have so many flexible payment options for my clients.
  • The automation of deposits into my account makes it well worth a small fee. I plugged my information into my settings and haven't had to think twice.
Reagan Baird Edwards profile photo

Pricing Details

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stripe

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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