Likelihood to Recommend ITRS Geneos is well suited in any situation where uptime is mission critical.
Read full review I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.
Read full review Pros ITRS Geneos has many built-in plugins to integrate with other widely used tools like Control-M. Apart from being the monitoring tool, it provides different features like capacity planning and log analytics. ITRS Geneos' new UI is quick, responsive and user-friendly. Read full review Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user. The calendar view provides valuable information regarding who is on call by the team and their full contact information. The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users. Read full review Cons The only problem I really had was the adjustment abilities of the GUI, otherwise it was a great product. Read full review When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't. Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close. Make schedule changes more intuitive. One button to acknowledge and close an alert. Read full review Likelihood to Renew They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
Read full review Usability The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
Read full review Support Rating ITRS Geneos support is well managed by its wide variety of options like live chat, query submissions, 24/7 on-call support, self help and of course well-documented details about its features and troubleshooting methods. ITRS Geneos is being used by many big size organizations because it is a stable product with a good pool of knowledge available about it.
Read full review PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
Read full review Implementation Rating When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
Read full review Alternatives Considered Every tool that competes in the market with ITRS Geneos has its own capabilities and shortcomings. For our project, ITRS Geneos stands out since it is a stable product with a long history of serving large organizations with huge number of components to monitor. ITRS Geneos has upgraded itself to a new and better GUI interface and has offered integration with different tools.
Read full review I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
Read full review Return on Investment Prevented losses in trades Efficient server maintenance Preventative server maintenance Read full review Allow our service to be available 24/7 with minimal downtime, improving customer experience Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings Read full review ScreenShots