Likelihood to Recommend PAR Technology Corporation (ParTech)
Brink just needs to continue to develop its technology for the every-changing industry.
Read full review I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
Read full review Pros PAR Technology Corporation (ParTech)
Brink has a simple interface for the team to use in their day to day. Brink is mostly simple to reconfigure to our needs in the field. Read full review The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS. Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS. It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email. Read full review Cons PAR Technology Corporation (ParTech)
Brink could update its hardware to the sign of the times with guest interactive POS. Appears clunky at times with its processes and steps. Brink needs to be able to edit it reporting features to get the desired result for time clock compliance especially in CA with Meal Break Laws. Brink needs to integrate its time clock process in CA, for a team member to accept or decline time clock edits and to waive a mandatory break. Brink needs better integration with KDS systems to do exactly what we need it to do as our business model develops into the future. Read full review While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site. In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful. Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong. Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops. Read full review Likelihood to Renew PAR Technology Corporation (ParTech)
There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.
Read full review Usability PAR Technology Corporation (ParTech)
I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.
Read full review Reliability and Availability PAR Technology Corporation (ParTech)
Adding skus was down for 1hr one day, otherwise have never experienced an outage.
Read full review Performance PAR Technology Corporation (ParTech)
Everything is very fast. Adding products, selling products, processing cards, and receiving funds.
Read full review Support Rating PAR Technology Corporation (ParTech)
I believe Brink has been very responsive to our needs and requests
Read full review Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
Read full review Implementation Rating PAR Technology Corporation (ParTech)
It went very smoothly.
Read full review Alternatives Considered PAR Technology Corporation (ParTech)
I inherited Brink and it works for us for now. But as we grow in CA and other markets, Brink maybe becomes a challenge with time record compliance and the ability to perform up to expectations with KDS systems.
Read full review The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.
Read full review Scalability PAR Technology Corporation (ParTech)
Have not run into any limitations as of yet, with 500 SKUs entered and counting.
Read full review Return on Investment PAR Technology Corporation (ParTech)
Positive impact on its simplicity with our growth and ability to teach and transform our business. Negative impact on the business with time clock compliance in CA. We need more functionality for the Team Member experience in time clock management. Read full review PayPal Here has allowed us to have a retail presence when we are away from our home location. We have sold literally millions of dollars in merchandise at events over the last several years that we otherwise would not have been able to. The only negative about PayPal Here is that we did not implement it sooner. Read full review ScreenShots