PAR Brink POS vs. Verifone Point

Brink just needs to continue to develop its technology for the every-changing industry.

Incentivized

VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.

Incentivized

• Brink has a simple interface for the team to use in their day to day.
• Brink is mostly simple to reconfigure to our needs in the field.

Incentivized

• Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
• Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.

Incentivized

• Brink could update its hardware to the sign of the times with guest interactive POS.
• Appears clunky at times with its processes and steps.
• Brink needs to be able to edit it reporting features to get the desired result for time clock compliance especially in CA with Meal Break Laws.
• Brink needs to integrate its time clock process in CA, for a team member to accept or decline time clock edits and to waive a mandatory break.
• Brink needs better integration with KDS systems to do exactly what we need it to do as our business model develops into the future.

Incentivized

• Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
• Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
• Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.

Incentivized

I believe Brink has been very responsive to our needs and requests

Incentivized

I inherited Brink and it works for us for now. But as we grow in CA and other markets, Brink maybe becomes a challenge with time record compliance and the ability to perform up to expectations with KDS systems.

Incentivized

We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.

Incentivized

• Positive impact on its simplicity with our growth and ability to teach and transform our business.
• Negative impact on the business with time clock compliance in CA. We need more functionality for the Team Member experience in time clock management.

Incentivized

• No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
• No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.

Incentivized