PAR Punchh vs. RepuGen

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PAR Punchh
Score 7.4 out of 10
N/A
PAR Punchh is a loyalty solutions and empowers restaurant brands with tools to nurture customer relationships and boost revenue, integrating in-store and digital experiences.N/A
RepuGen
Score 10.0 out of 10
N/A
RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee satisfaction. RepuGen increases a company’s online reviews through automated patient outreach process. Users will be notified the moment a patient has a negative experience, so they can reach out to perform…
$79
per provider/per month
Pricing
PAR PunchhRepuGen
Editions & Modules
No answers on this topic
6-9 Provider
$79
per provider/per month
2-5 Provider
$99
per provider/per month
1 Provider
$129
per provider/per month
10+ Providers
Contact for quote
Offerings
Pricing Offerings
PAR PunchhRepuGen
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$99 per provider
Additional Details
More Pricing Information
Community Pulse
PAR PunchhRepuGen
Top Pros

No answers on this topic

Top Cons

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User Ratings
PAR PunchhRepuGen
Likelihood to Recommend
9.9
(2 ratings)
10.0
(1 ratings)
Support Rating
9.9
(2 ratings)
10.0
(1 ratings)
User Testimonials
PAR PunchhRepuGen
Likelihood to Recommend
PAR Technology Corporation (ParTech)
We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
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GMR Web Team
RepuGen is well suited for any business looking to up their online reputation presence. It helps get great reviews while filtering out clients who may possibly leave negative reviews
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Pros
PAR Technology Corporation (ParTech)
  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
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GMR Web Team
  • Identifies unhappy customers so that we have the opportunity to make things right and convert them to a happy customer.
  • Invites only happy customers to review online.
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Cons
PAR Technology Corporation (ParTech)
  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
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GMR Web Team
  • I cannot think of any cons.
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Support Rating
PAR Technology Corporation (ParTech)
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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GMR Web Team
Great customer service. I talked to a few reps getting set up and they were friendly and easy to connect with. After signup I had a few questions and was able to get help quickly.
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Alternatives Considered
PAR Technology Corporation (ParTech)
We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
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GMR Web Team
RepuGen was, by far, easier to use and I got more responses with it compared to the other company.
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Return on Investment
PAR Technology Corporation (ParTech)
  • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
  • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
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GMR Web Team
  • Customers see our positive online reviews and end up choosing us, ROI is high.
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ScreenShots

RepuGen Screenshots

Screenshot of Receive instant feedback from your patientsScreenshot of Intercept Unhappy Patients Before they post reviews onlineScreenshot of Perform patient Service recovery and retain them as patientScreenshot of Access patient satisfaction reports and more from one intuitive dashboardScreenshot of Screenshot of Understand patient sentiment by provider or location