PAR Punchh vs. Zinrelo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PAR Punchh
Score 7.4 out of 10
N/A
PAR Punchh is a loyalty solutions and empowers restaurant brands with tools to nurture customer relationships and boost revenue, integrating in-store and digital experiences.N/A
Zinrelo
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
Zinrelo is an advanced loyalty program software, designed to foster deep customer engagement and enhance customer retention. As a holistic loyalty program platform, it integrates multiple dimensions such as transactional, social, advocacy, engagement, behavioral, and emotional aspects. This multifaceted strategy aims to incentivize customers to make frequent purchases, actively engage with the brand, and ultimately become vocal advocates. Product Overview: Zinrelo's…N/A
Pricing
PAR PunchhZinrelo
Editions & Modules
No answers on this topic
Enterprise
Custom
Offerings
Pricing Offerings
PAR PunchhZinrelo
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Best Alternatives
PAR PunchhZinrelo
Small Businesses
Growave
Growave
Score 9.4 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
Oracle Marketing
Oracle Marketing
Score 8.1 out of 10
Oracle Marketing
Oracle Marketing
Score 8.1 out of 10
Enterprises
Oracle Marketing
Oracle Marketing
Score 8.1 out of 10
Oracle Marketing
Oracle Marketing
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PAR PunchhZinrelo
Likelihood to Recommend
9.9
(2 ratings)
8.2
(2 ratings)
Support Rating
9.9
(2 ratings)
-
(0 ratings)
User Testimonials
PAR PunchhZinrelo
Likelihood to Recommend
PAR Technology Corporation (ParTech)
We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
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Zinrelo
Zinrelo is the perfect platform to reward frequent buyers, achieve larger AOV’s, and encourage your customers to become your marketing team. Because Zinrelo was not appropriate for our B2B relationships, direct integration with our e-commerce platforms would have allowed us to restrict its use to only eligible customers via the e-commerce customer type.
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Pros
PAR Technology Corporation (ParTech)
  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
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Zinrelo
  • Customer service is fantastic.
  • They are always asking for feedback, so that they can understand what is working well for us, and what isn't working well.
  • They are pro-active and frequently offer suggestions to us, for promotions that they think would be worthwhile, and help us to keep shoppers coming back.
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Cons
PAR Technology Corporation (ParTech)
  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
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Zinrelo
  • Though perfectly functional, Zinrelo’s interface seems slightly dated and could use a visual update.
  • Zinrelo should develop direct integrations with BigCommerce and NetSuite, so all Zinrelo account management can be handled within those platforms.
  • Zinrelo should allow for custom reasons for the addition of points. Sometimes the the established reasons do not address the situation, and the flexibility to add custom reasons with reduce or eliminate the need to add notes to transactions.
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Support Rating
PAR Technology Corporation (ParTech)
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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Zinrelo
No answers on this topic
Alternatives Considered
PAR Technology Corporation (ParTech)
We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
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Zinrelo
We also looked at SweetTooth, prior to choosing Zinrelo. Zinrelo had a much smoother integration with our Netsuite System, however.
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Return on Investment
PAR Technology Corporation (ParTech)
  • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
  • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
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Zinrelo
  • Increased customer retention.
  • Increased average order value.
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ScreenShots

Zinrelo Screenshots

Screenshot of MULTI DIMENSIONAL LOYALTY PLATFORMScreenshot of OMNI-CHANNEL REWARDS PROGRAM E-COMMERCE, STORES, MOBILE, 3RD PARTY RETAILERSScreenshot of RECEIPT SCANNING TO AWARD POINTS FOR PURCHASES MADE AT 3RD PARTY RETAILERSScreenshot of END USER LOYALTY DASHBOARD - ON DESKTOP AND MOBILEScreenshot of REFERRAL PROGRAM TO ACQUIRE CUSTOMERS VIA WORD-OF-MOUTHScreenshot of LOYALTY PROGRAM EXPLAINER PAGES