PatronManager vs. ThunderTix

PatronManager is probably best for a larger organization with a dedicated technology expert because a lot of the features require someone to understand the back end a little bit more, especially when you need help (and a lot of the webinars or feature releases are way over the average person's head!). Data mining becomes frustrating because the reporting features are very backwards. PatronManager is very user friendly on the ticketing center and its easy to train new employees on this side.

Incentivized

The capability to check in customers using a simple phone app allows offloading a lot of box office tasks to unskilled ushers and volunteers. It's just circumspect for all our ticketing needs.

• Building custom reports is intuitive and user friendly.
• Integration with third party apps such as MailChimp is seamless and functional.
• Support requests are handled quickly, and the annual user conference offers special training and in-person demos.

Incentivized

• Thundertix is a WONDERFUL price that allows us to sell more tickets and increase our profits. The pricing of Thundertix is lower cost than anything else in the market.
• Thundertix is always innovating and adding to features relevant to the current market.
• Thundertix has great customer service, especially if you are willing to pay the premium price for over the phone customer support.

Incentivized

• Reporting features are difficult to use.
• Built for orgs that have IT management, challenging at a small shop.
• Not easily customizable.

Incentivized

• For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price.
• Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats.

Incentivized

We have been with them for over a decade and have no interest in leaving.

ThunderTix is designed to work where you need it to work regardless of device or platform.

They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!

It was an easy transition that took less than a month from planning to implementation

The PatronManager user experience is far superior, and custom report-building is the easiest I have ever seen on a CRM platform. Pricing is also competitive, and customer service + support far exceeds other platforms I have used in the past.

Incentivized

AudienceView has some of the oldest and least efficient user interfaces I have ever seen. Theres 5 different websites for the same account to access different things that are all interlinked and need to be accessed together. Ticket Spice charges a higher per ticket cost for most ticket price ranges. ThunderTix is a flat rate while ticket spice is a percentage.

Incentivized

• PatronManager has saved us a lot of money compared to former ticketing software (Vendini).
• PatronManager has less ticketing fees associated, enabling audiences to up their purchase with an add-on donation that we get to keep.

Incentivized

• It has greatly increased online sales
• We are break even but with only 1 event ran so far
• It has made teaching box office sellers easy

Incentivized