Paychex Accounting Online vs QuickBooks Online | TrustRadius

What users are saying about

Score 6.1 out of 10

Based on 30 reviews and ratings

Score 8.2 out of 10

Based on 1160 reviews and ratings

Feature Rating Comparison

Paychex Accounting Online

QuickBooks Online

Pay calculation

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Paychex Accounting Online

QuickBooks Online

API for custom integration

Plug-ins

Paychex Accounting Online

QuickBooks Online

Single sign-on capability

Role-based user permissions

Paychex Accounting Online

QuickBooks Online

Dashboards

Standard reports

Custom reports

Paychex Accounting Online

QuickBooks Online

Accounts payable

Accounts receivable

Cash management

Bank reconciliation

Expense management

Time tracking

Fixed asset management

Multi-currency support

Multi-division support

Regulations compliance

Electronic tax filing

Self-service portal

Global Financial Support

Primary and Secondary Ledgers

Intercompany Accounting

Localizations

Journals and Reconciliations

Enterprise Accounting

Configurable Accounting

Centralized Rules Framework

Standardized Processes

Paychex Accounting Online

QuickBooks Online

Inventory tracking

Automatic reordering

Location management

Manufacturing module

Paychex Accounting Online

QuickBooks Online

Pricing

Order entry

Credit card processing

Cost of goods sold

Order Orchestration

End-to-end order visibility

Order exception Resolution

Pros

Interactive dashboard
Double-entry accounting
Customizable Chart of Accounts
Standard financial reports: Balance Sheet, Profit and Loss, and Trial Balance
You can connect to the financial institutions where you have accounts and download transactions

Read full review

Ginelle Cross, CPP

Payroll Tax Supervisor

OneSource VirtualAccounting, 501-1000 employees

View all 8 answers on this topic

It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
It enables me to do [an] organizational budget as well as a budget for each specific program
It enables the accountant and the auditor access at any time for transparency

Read full review

Executive Director

Grandma's Place, Inc.Non-profit Organization Management, 11-50 employees

View all 148 answers on this topic

Cons

One thing I can think of is when you need to run a report that has to include more than two years of payroll information (year to date salaries, etc.) you are unable to do so BUT if you contact your rep they can do it for you. I am sure they will come up with a solution for this problem sometime in the near future.

Read full review

Accounting Manager

AIT - Aplied Integrated TechnologiesInformation Technology and Services, 201-500 employees

View all 8 answers on this topic

The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.

Read full review

Charles Fashana, MBA

Chief Operating Officer

19 IDEASMarketing & Advertising, 11-50 employees

View all 148 answers on this topic

Likelihood to Renew

Paychex Accounting Online 10.0

Based on 1 answer

Had the company I worked for not gone out of business, it is likely they would have continued using this service.

Read full review

Teresa McLaughlin

Staff Accountant

Landmark Apartment TrustReal Estate, 11-50 employees

View all 1 answers on this topic

QuickBooks Online 10.0

Based on 22 answers

It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.

Read full review

John H. Adair CPA

Principal

Adair Advisory GroupAccounting, 1-10 employees

View all 22 answers on this topic

Usability

Paychex Accounting Online 10.0

Based on 1 answer

The software was very user friendly. Menus were intuitive so that even with minimal training I found what I was looking for with minimal effort

Read full review

Teresa McLaughlin

Staff Accountant

Landmark Apartment TrustReal Estate, 11-50 employees

View all 1 answers on this topic

QuickBooks Online 8.3

Based on 64 answers

Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.

Read full review

Finance Manager

Michelle Jones Accountant, LLCAccounting, 1-10 employees

View all 64 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

QuickBooks Online 10.0

Based on 7 answers

We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.

Read full review

Verified User

Manager in Finance and Accounting

Accounting Company, 11-50 employees

View all 7 answers on this topic

Performance

No score

No answers yet

No answers on this topic

QuickBooks Online 10.0

Based on 5 answers

There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.

Read full review

Owner

Number Control Services LLCAccounting, 1-10 employees

View all 5 answers on this topic

Support Rating

Paychex Accounting Online 9.5

Based on 2 answers

They deserve this rating. When I first began using Paychex at AIT they were there to answer all of my questions as needed because there was no one in the company who knew what they were doing. I had to do reports that Payroll normally did not do but I did. Thank goodness for Teshia and Martha at Paychex.

Read full review

Accounting Manager

AIT - Aplied Integrated TechnologiesInformation Technology and Services, 201-500 employees

View all 2 answers on this topic

QuickBooks Online 7.3

Based on 61 answers

Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.

Read full review

Verified User

Manager in Customer Service

Cosmetics Company, 1-10 employees

View all 61 answers on this topic

Implementation Rating

Paychex Accounting Online 10.0

Based on 1 answer

Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.

Read full review

Teresa McLaughlin

Staff Accountant

Landmark Apartment TrustReal Estate, 11-50 employees

View all 1 answers on this topic

QuickBooks Online 10.0

Based on 7 answers

The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations

Read full review

Adrienne Gould-Choquette, P.E.

Principal Engineer

Adicot, Inc.Mechanical Or Industrial Engineering, 1-10 employees

View all 7 answers on this topic

Alternatives Considered

I haven't used any others, this is the only one I'm familiar with. It was already being used before I got here, so I didn't have much "deciding" to do.

Read full review

Verified User

Analyst in Corporate

Management Consulting Company, 11-50 employees

View all 8 answers on this topic

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.

Read full review

Lukas Sundahl, MBA

Founder

Sunderful Consulting, LLCAccounting, 1-10 employees

View all 148 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

QuickBooks Online 10.0

Based on 1 answer

As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere

Read full review

Adrienne Gould-Choquette, P.E.

Principal Engineer

Adicot, Inc.Mechanical Or Industrial Engineering, 1-10 employees

View all 1 answers on this topic

Return on Investment

The most positive impact Paychex has is their Customer Service. I LOVE Paychex Customer Service. Enough said.
Paychex's IT Department is on point.

Read full review

Accounting Manager

AIT - Aplied Integrated TechnologiesInformation Technology and Services, 201-500 employees

View all 8 answers on this topic

Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
QuickBooks Online supports all the key functions of our company's accounting team.
QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.

Read full review

Accounting Manager

ManyChat Inc.Computer Software, 51-200 employees

View all 148 answers on this topic

Screenshots

See All (3) Paychex Accounting Online Screenshots

—

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Paychex Accounting Online Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

QuickBooks Online Editions & Modules

Edition

Simple Start	$25¹
Plus	$75¹
Advanced	$150¹
Self-Employed	$15¹

per month

Additional Pricing Details

—

Rating Summary

Paychex Accounting Online

QuickBooks Online

Paychex Accounting Online

QuickBooks Online

Paychex Accounting Online

QuickBooks Online

Paychex Accounting Online

QuickBooks Online

Paychex Accounting Online

QuickBooks Online

Paychex Accounting Online

QuickBooks Online

Paychex Accounting Online

QuickBooks Online

Paychex Accounting Online

QuickBooks Online

Add comparison