What users are saying about
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Top Rated
1160 Ratings
30 Ratings
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Score 6.1 out of 100

QuickBooks Online

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Top Rated
1160 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Paychex Accounting Online

I think Paychex Online payroll can be an asset for nearly any employer, especially if there have been improvements to allow employee access and data storage. Many employees prefer to be paperless and would rather access paystubs, W-2s, etc. online and/or via email. It'd also be great for employees to be able to make healthcare, 401k, etc., selections online and/or review selections made previously or in a different venue.
Teresa McLaughlin | TrustRadius Reviewer

QuickBooks Online

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Paychex Accounting Online
7.8
QuickBooks Online
7.2
Pay calculation
Paychex Accounting Online
8.0
QuickBooks Online
7.6
Benefit plan administration
Paychex Accounting Online
8.0
QuickBooks Online
6.2
Direct deposit files
Paychex Accounting Online
8.0
QuickBooks Online
7.2
Salary revision and increment management
Paychex Accounting Online
7.0
QuickBooks Online
7.1
Reimbursement management
Paychex Accounting Online
8.0
QuickBooks Online
7.6

Customization

Paychex Accounting Online
9.0
QuickBooks Online
7.7
API for custom integration
Paychex Accounting Online
9.0
QuickBooks Online
7.9
Plug-ins
Paychex Accounting Online
9.0
QuickBooks Online
7.6

Security

Paychex Accounting Online
7.5
QuickBooks Online
8.3
Single sign-on capability
Paychex Accounting Online
7.0
QuickBooks Online
8.2
Role-based user permissions
Paychex Accounting Online
8.0
QuickBooks Online
8.4

Reporting & Analytics

Paychex Accounting Online
7.3
QuickBooks Online
8.0
Dashboards
Paychex Accounting Online
6.0
QuickBooks Online
7.9
Standard reports
Paychex Accounting Online
8.0
QuickBooks Online
8.4
Custom reports
Paychex Accounting Online
8.0
QuickBooks Online
7.8

General Ledger and Configurable Accounting

Paychex Accounting Online
7.4
QuickBooks Online
7.5
Accounts payable
Paychex Accounting Online
7.0
QuickBooks Online
8.5
Accounts receivable
Paychex Accounting Online
7.0
QuickBooks Online
8.6
Cash management
Paychex Accounting Online
8.0
QuickBooks Online
7.6
Bank reconciliation
Paychex Accounting Online
8.0
QuickBooks Online
8.5
Expense management
Paychex Accounting Online
8.0
QuickBooks Online
8.0
Time tracking
Paychex Accounting Online
6.2
QuickBooks Online
6.0
Fixed asset management
Paychex Accounting Online
8.0
QuickBooks Online
6.9
Multi-currency support
Paychex Accounting Online
8.0
QuickBooks Online
6.7
Multi-division support
Paychex Accounting Online
4.4
QuickBooks Online
7.5
Regulations compliance
Paychex Accounting Online
8.0
QuickBooks Online
7.5
Electronic tax filing
Paychex Accounting Online
8.0
QuickBooks Online
7.6
Self-service portal
Paychex Accounting Online
8.0
QuickBooks Online
7.3
Global Financial Support
Paychex Accounting Online
QuickBooks Online
5.7
Primary and Secondary Ledgers
Paychex Accounting Online
QuickBooks Online
7.3
Intercompany Accounting
Paychex Accounting Online
QuickBooks Online
7.2
Localizations
Paychex Accounting Online
QuickBooks Online
8.7
Journals and Reconciliations
Paychex Accounting Online
QuickBooks Online
7.9
Enterprise Accounting
Paychex Accounting Online
QuickBooks Online
8.2
Configurable Accounting
Paychex Accounting Online
QuickBooks Online
7.3
Centralized Rules Framework
Paychex Accounting Online
QuickBooks Online
7.7
Standardized Processes
Paychex Accounting Online
QuickBooks Online
6.9

Inventory Management

Paychex Accounting Online
QuickBooks Online
7.4
Inventory tracking
Paychex Accounting Online
QuickBooks Online
7.2
Automatic reordering
Paychex Accounting Online
QuickBooks Online
7.5
Location management
Paychex Accounting Online
QuickBooks Online
6.9
Manufacturing module
Paychex Accounting Online
QuickBooks Online
7.9

Order Management

Paychex Accounting Online
QuickBooks Online
7.4
Pricing
Paychex Accounting Online
QuickBooks Online
7.9
Order entry
Paychex Accounting Online
QuickBooks Online
8.1
Credit card processing
Paychex Accounting Online
QuickBooks Online
7.9
Cost of goods sold
Paychex Accounting Online
QuickBooks Online
7.5
Order Orchestration
Paychex Accounting Online
QuickBooks Online
7.3
End-to-end order visibility
Paychex Accounting Online
QuickBooks Online
7.1
Order exception Resolution
Paychex Accounting Online
QuickBooks Online
6.2

Pros

Paychex Accounting Online

  • Interactive dashboard
  • Double-entry accounting
  • Customizable Chart of Accounts
  • Standard financial reports: Balance Sheet, Profit and Loss, and Trial Balance
  • You can connect to the financial institutions where you have accounts and download transactions
Ginelle Cross, CPP | TrustRadius Reviewer

QuickBooks Online

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Roxanne Jacobs | TrustRadius Reviewer

Cons

Paychex Accounting Online

  • One thing I can think of is when you need to run a report that has to include more than two years of payroll information (year to date salaries, etc.) you are unable to do so BUT if you contact your rep they can do it for you. I am sure they will come up with a solution for this problem sometime in the near future.
Yvetta Clark | TrustRadius Reviewer

QuickBooks Online

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Charles Fashana, MBA | TrustRadius Reviewer

Likelihood to Renew

Paychex Accounting Online

Paychex Accounting Online 10.0
Based on 1 answer
Had the company I worked for not gone out of business, it is likely they would have continued using this service.
Teresa McLaughlin | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

Paychex Accounting Online

Paychex Accounting Online 10.0
Based on 1 answer
The software was very user friendly. Menus were intuitive so that even with minimal training I found what I was looking for with minimal effort
Teresa McLaughlin | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.3
Based on 64 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Michelle Jones | TrustRadius Reviewer

Reliability and Availability

Paychex Accounting Online

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

Paychex Accounting Online

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

Paychex Accounting Online

Paychex Accounting Online 9.5
Based on 2 answers
They deserve this rating. When I first began using Paychex at AIT they were there to answer all of my questions as needed because there was no one in the company who knew what they were doing. I had to do reports that Payroll normally did not do but I did. Thank goodness for Teshia and Martha at Paychex.
Yvetta Clark | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.3
Based on 61 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Anonymous | TrustRadius Reviewer

Implementation Rating

Paychex Accounting Online

Paychex Accounting Online 10.0
Based on 1 answer
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Teresa McLaughlin | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Alternatives Considered

Paychex Accounting Online

I haven't used any others, this is the only one I'm familiar with. It was already being used before I got here, so I didn't have much "deciding" to do.
Anonymous | TrustRadius Reviewer

QuickBooks Online

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Lukas Sundahl, MBA | TrustRadius Reviewer

Scalability

Paychex Accounting Online

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Return on Investment

Paychex Accounting Online

  • The most positive impact Paychex has is their Customer Service. I LOVE Paychex Customer Service. Enough said.
  • Paychex's IT Department is on point.
Yvetta Clark | TrustRadius Reviewer

QuickBooks Online

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Serguei Bykov | TrustRadius Reviewer

Screenshots

QuickBooks Online

Pricing Details

Paychex Accounting Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Paychex Accounting Online Editions & Modules

Additional Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Paychex Accounting Online
7.0
QuickBooks Online
8.0

Likelihood to Renew

Paychex Accounting Online
10.0
QuickBooks Online
10.0

Usability

Paychex Accounting Online
10.0
QuickBooks Online
8.3

Reliability and Availability

Paychex Accounting Online
QuickBooks Online
10.0

Performance

Paychex Accounting Online
QuickBooks Online
10.0

Support Rating

Paychex Accounting Online
9.5
QuickBooks Online
7.3

Implementation Rating

Paychex Accounting Online
10.0
QuickBooks Online
10.0

Scalability

Paychex Accounting Online
QuickBooks Online
10.0

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