Paychex Accounting Online vs. QuickBooks Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paychex Accounting Online
Score 6.3 out of 10
Small Businesses (1-50 employees)
Paychex Accounting Online is accounting and financial management software that is hosted in the cloud. This software automates invoicing and billing, tracks expenses and income, and provides todayês small business owner with real-time visibility of their cash flow and financial position. Delivered as SaaS (Software as a Service), Paychex Accounting Online is accessible directly from the internet through all major browsers (IE, Safari, FireFox, and Chrome). It is also accessible on mobile devices…N/A
QuickBooks Online
Score 8.0 out of 10
N/A
QuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.
$15
per month
Pricing
Paychex Accounting OnlineQuickBooks Online
Editions & Modules
No answers on this topic
Self-Employed
$15
per month
Simple Start
$25
per month
Plus
$75
per month
Advanced
$150
per month
Offerings
Pricing Offerings
Paychex Accounting OnlineQuickBooks Online
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Paychex Accounting OnlineQuickBooks Online
Considered Both Products
Paychex Accounting Online
Chose Paychex Accounting Online
Both products are very effective and efficient, the QuickBooks Online is just a better alternative if you need more functionality.
QuickBooks Online

No answer on this topic

Top Pros
Top Cons
Features
Paychex Accounting OnlineQuickBooks Online
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paychex Accounting Online
7.8
8 Ratings
QuickBooks Online
5.8
78 Ratings
Pay calculation8.08 Ratings5.969 Ratings
Benefit plan administration8.05 Ratings4.631 Ratings
Direct deposit files8.08 Ratings6.464 Ratings
Salary revision and increment management7.05 Ratings5.844 Ratings
Reimbursement management8.03 Ratings6.345 Ratings
Customization
Comparison of Customization features of Product A and Product B
Paychex Accounting Online
9.0
2 Ratings
QuickBooks Online
5.7
69 Ratings
API for custom integration9.02 Ratings5.455 Ratings
Plug-ins9.01 Ratings5.958 Ratings
Security
Comparison of Security features of Product A and Product B
Paychex Accounting Online
7.5
3 Ratings
QuickBooks Online
6.9
109 Ratings
Single sign-on capability7.03 Ratings6.882 Ratings
Role-based user permissions8.03 Ratings7.1103 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Paychex Accounting Online
7.3
6 Ratings
QuickBooks Online
7.3
132 Ratings
Dashboards6.02 Ratings7.0124 Ratings
Standard reports8.06 Ratings7.6128 Ratings
Custom reports8.04 Ratings7.3116 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Paychex Accounting Online
7.4
5 Ratings
QuickBooks Online
6.2
143 Ratings
Accounts payable7.01 Ratings7.0122 Ratings
Accounts receivable7.01 Ratings7.6131 Ratings
Cash management8.01 Ratings6.6119 Ratings
Bank reconciliation8.01 Ratings7.7137 Ratings
Expense management8.01 Ratings6.7123 Ratings
Time tracking6.23 Ratings5.455 Ratings
Fixed asset management8.01 Ratings6.454 Ratings
Multi-currency support8.01 Ratings5.423 Ratings
Multi-division support4.42 Ratings5.242 Ratings
Regulations compliance8.01 Ratings6.538 Ratings
Electronic tax filing8.04 Ratings6.266 Ratings
Self-service portal8.04 Ratings5.266 Ratings
Global Financial Support00 Ratings4.716 Ratings
Primary and Secondary Ledgers00 Ratings5.934 Ratings
Intercompany Accounting00 Ratings6.729 Ratings
Localizations00 Ratings6.621 Ratings
Journals and Reconciliations00 Ratings7.174 Ratings
Enterprise Accounting00 Ratings5.926 Ratings
Configurable Accounting00 Ratings6.138 Ratings
Centralized Rules Framework00 Ratings5.724 Ratings
Standardized Processes00 Ratings6.348 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Paychex Accounting Online
-
Ratings
QuickBooks Online
5.0
48 Ratings
Inventory tracking00 Ratings4.846 Ratings
Automatic reordering00 Ratings4.722 Ratings
Location management00 Ratings5.021 Ratings
Manufacturing module00 Ratings5.617 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Paychex Accounting Online
-
Ratings
QuickBooks Online
6.2
86 Ratings
Pricing00 Ratings7.156 Ratings
Order entry00 Ratings7.054 Ratings
Credit card processing00 Ratings6.464 Ratings
Cost of goods sold00 Ratings6.368 Ratings
Order Orchestration00 Ratings6.221 Ratings
End-to-end order visibility00 Ratings6.020 Ratings
Order exception Resolution00 Ratings4.118 Ratings
User Ratings
Paychex Accounting OnlineQuickBooks Online
Likelihood to Recommend
8.0
(9 ratings)
6.1
(159 ratings)
Likelihood to Renew
10.0
(1 ratings)
7.3
(23 ratings)
Usability
10.0
(1 ratings)
6.5
(75 ratings)
Availability
-
(0 ratings)
10.0
(7 ratings)
Performance
-
(0 ratings)
10.0
(5 ratings)
Support Rating
9.5
(4 ratings)
5.4
(72 ratings)
Implementation Rating
10.0
(2 ratings)
5.3
(8 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
3.7
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
3.9
(2 ratings)
Vendor pre-sale
-
(0 ratings)
3.9
(2 ratings)
User Testimonials
Paychex Accounting OnlineQuickBooks Online
Likelihood to Recommend
Paychex, Inc.
I think Paychex Online payroll can be an asset for nearly any employer, especially if there have been improvements to allow employee access and data storage. Many employees prefer to be paperless and would rather access paystubs, W-2s, etc. online and/or via email. It'd also be great for employees to be able to make healthcare, 401k, etc., selections online and/or review selections made previously or in a different venue.
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Intuit
QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
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Pros
Paychex, Inc.
  • Process payroll
  • Tax notices are addressed quickly
  • Account manager is very responsive
  • If payroll has an error we can pull back with no issues in a timely manner
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Intuit
  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
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Cons
Paychex, Inc.
  • Can't assign invoices to categories like salesperson, division, or location, nor can your customers return a payment via credit card (there's no support for merchant accounts).
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Intuit
  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
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Likelihood to Renew
Paychex, Inc.
Had the company I worked for not gone out of business, it is likely they would have continued using this service.
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Intuit
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
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Usability
Paychex, Inc.
The software was very user friendly. Menus were intuitive so that even with minimal training I found what I was looking for with minimal effort
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Intuit
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
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Reliability and Availability
Paychex, Inc.
No answers on this topic
Intuit
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
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Performance
Paychex, Inc.
No answers on this topic
Intuit
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
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Support Rating
Paychex, Inc.
They deserve this rating. When I first began using Paychex at AIT they were there to answer all of my questions as needed because there was no one in the company who knew what they were doing. I had to do reports that Payroll normally did not do but I did. Thank goodness for Teshia and Martha at Paychex.
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Intuit
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
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Implementation Rating
Paychex, Inc.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
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Intuit
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
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Alternatives Considered
Paychex, Inc.
I haven't used any others, this is the only one I'm familiar with. It was already being used before I got here, so I didn't have much "deciding" to do.
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Intuit
I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
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Scalability
Paychex, Inc.
No answers on this topic
Intuit
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
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Return on Investment
Paychex, Inc.
  • The most positive impact Paychex has is their Customer Service. I LOVE Paychex Customer Service. Enough said.
  • Paychex's IT Department is on point.
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Intuit
  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
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