Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
Paycor
Score 7.4 out of 10
N/A
Paycor provides core HR functions scaled towards small and mid-sized businesses. Paycor offers an integrated benefits platform for interfacing directly with insurance carriers and an adaptable time management platform.
N/A
Pricing
Paychex Flex
Paycor
Editions & Modules
Paychex Go
$59
per month/+$4 per employee
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
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Offerings
Pricing Offerings
Paychex Flex
Paycor
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
Required
Optional
Additional Details
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Paycor's pricing for small, mid, and enterprise companies varies based on product bundle and company size. Because Paycor HR software is built to help businesses scale and grow, plans are based on the mix of HR products needed, and company size. Payroll is at the core of Paycor's offering, and their products are sold as a part of their payroll and HR platform.
I would say Paycor is very similar, although my last use was in 2015. I'm unsure about the changes made between then and now. I haven't used paylocity personally since 2013, but my wife currently uses it and it's also great, more features to the end user. That said, I didn't …
User interface and functionalities of Paycor edge out Paychex Flex, however, in my experience, Paycor has horrible service resulting in our discontinuation of services. I think Paychex Flex service is leaps and bounds above that of Paycor.
I would choose Paychex every time!! The customer service is outstanding! All of the payroll/HRIS systems are similar in content, but Paychex outshines them in service the delivery of what we need.
Paychex Flex is easy to use. Paychex flex portal is helpful when you need to run old reports like quarterly employment reports, vacation hours used by employees, sick time used and the balance left. It is also helpful to add time off and holiday hours to employees who qualify …
Most of the reporting is a little easier to find and create in Paychex Flex. Most of the web interfaces for submitting payroll are fairly easy just like Paychex Flex.
Paychex Flex was a much more affordable option than some of those out there. For a small business, the quicker ROI makes a big difference. Some of the customization options were especially helpful to our team. Paychex Flex was also much more well-known in our market and we …
Paycor definitely has a leg up on Paychex Flex. This is the system we went from to Paycor and it is much more basic with not as much opportunity for bundling data together and tracking information. Paychex did provide a dedicated customer service rep, which was very helpful, …
Paycor's price point in comparison to other platforms is spot on. Affordable platform with standard industry features. Paycor touted that our company size was right in their "sweet spot" as well and that they could specifically handle our complexities. We overall felt that the …
We used Paychex in the past and ran into a situation where our local payroll taxes were withheld; but not paid timely to the entity, and became delinquent. It took months to resolve the matter, and due to the owner's frustration over the situation we decided to make the change …
We utilized ADP in the past and were not satisfied with the services provided. There was a large amount of manual entry required for Payroll processing and we were not impressed with their options for benefits management or timekeeping. We found Paycor offered a better service …
We looked at many others as well in our search. Paycor checked off all our priorities of intuitive user interface, ease of use, customer service, reporting, and other services we will be using down the line.
We selected Paycor b/c we were looking for a more streamlined onboarding interface, a better self-service portal, an easier phone app, and we also track extensive payroll details in our GL. On all of these points, we've been disappointed with Paycor's performance (especially as …
Verified User
Manager
Chose Paycor
Doesn't offer the consistency of the other companies. Not as much bang for the buck. Paycor seems to have a lot of turnover and the other companies have employees with longevity with the company.
It is sooo much better than the last two companies we use, especially when it comes to reporting. That is why we left our last company. It's also nice to have everything on one platform. Makes for seamless a process from one area to the next.
The mother company that we are under decided that we should all unify under one payroll system to make it easier for reporting. Paychex was easy to use and we had no difficulties with them. In regards to payroll input, Paycor is more user friendly and it is not difficult to …
User experience and the interface are so much better than the other products that we have used in the past. The job costing feature that I keep going on about is probably one of the largest items that allow us for such time savings with our CTO and in our finance department. …
Paycor stacks up well with ADP as both systems provide comprehensive reporting functions and accurate time keeping. ADP is a more robust system, which is often challenging to navigate. Paycor offers much of the same functionality and options but is more user-friendly in that is …
At the time, Paycor had the most responsive salesperson and reacted immediately to our request for information. The other company was not responsive to our request for alternative products and we were currently with them. We have never received so much attention since that …
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
I don't believe there is a perfect payroll company that will meet the needs of every employer. But I feel a payroll company should try to cater to the needs of their client's individual needs. They should be proactive, on the phone making sure their clients are happy with their product and going out of their way to help deliver satisfaction. In their defense, they do offer a lot of training and resources, the employer just has to find the time to go thru all the resource material that applies to their individual needs. It can be overwhelming
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
Price point is the biggest driving factor. Paycor has made some strides in the customer service area and we've seen enough improvements that renewing our contract has become more a reality than a pipe dream. The system functions well and our employees are familiar with how it works, so to make a change would be a huge lift for our team
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
Overall, Paycor from a managment standpoint is quite user friendly. Day-to-day tasks such as time sheet approvals, time request off management, and processing Payroll are quick and easy. The reporting can be a bit tedious and is not very intuitive. Paycor from an employee user standpoint is also overal fairly user friendly. It is easy to view your schedule and your team's. Time off request are easy to submit and review. Reviewing remaining time off can be confusing and could use improvement. We find employees frequently needing to confirm their remaining time off when submitting new time off requests.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
Paylocity was cumbersome and not very intuitive. I was constantly on the phone with them trying to figure out how to do something. I once called back 4 different times( because I didn’t believe the answer they gave me was how to do what I was asking), explained my problem the exact same way and got 4 different answers. So, I lost trust in the product and started looking for a product I could rely on.
I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level
I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
