Paychex Flex vs. syncHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paychex Flex
Score 6.6 out of 10
N/A
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
syncHR
Score 6.0 out of 10
Mid-Size Companies (51-1,000 employees)
SyncHR headquartered in Oakland, California offers their eponymous platform for HR management, benefits and payroll.N/A
Pricing
Paychex FlexsyncHR
Editions & Modules
Paychex Go
$59
per month/+$4 per employee
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
syncHR v5.9
Varies
Per User per Month
Offerings
Pricing Offerings
Paychex FlexsyncHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredRequired
Additional DetailsSyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.
More Pricing Information
Features
Paychex FlexsyncHR
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paychex Flex
6.6
247 Ratings
18% below category average
syncHR
9.4
1 Ratings
18% above category average
Employee demographic data8.0197 Ratings9.01 Ratings
Employment history8.1220 Ratings10.01 Ratings
Job profiles and administration6.8155 Ratings9.01 Ratings
Workflow for transfers, promotions, pay raises, etc.7.3154 Ratings10.01 Ratings
Organizational charting1.01 Ratings10.01 Ratings
Organization and location management7.9138 Ratings10.01 Ratings
Compliance data (COBRA, OSHA, etc.)7.4132 Ratings8.01 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paychex Flex
8.5
288 Ratings
6% above category average
syncHR
9.4
1 Ratings
16% above category average
Pay calculation9.0271 Ratings10.01 Ratings
Off-cycle/On-Demand payment9.2136 Ratings00 Ratings
Benefit plan administration7.2156 Ratings9.01 Ratings
Direct deposit files9.2270 Ratings10.01 Ratings
Salary revision and increment management8.5193 Ratings10.01 Ratings
Reimbursement management8.0105 Ratings8.01 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paychex Flex
7.0
144 Ratings
15% below category average
syncHR
9.0
1 Ratings
10% above category average
Approval workflow6.2102 Ratings9.01 Ratings
Balance details7.4136 Ratings9.01 Ratings
Annual carry-forward and encashment7.2110 Ratings9.01 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paychex Flex
8.5
249 Ratings
4% above category average
syncHR
9.2
1 Ratings
12% above category average
View and generate pay and benefit information8.5228 Ratings10.01 Ratings
Update personal information9.0239 Ratings10.01 Ratings
View company policy documentation7.7111 Ratings9.01 Ratings
View job history8.7168 Ratings9.01 Ratings
Employee recognition00 Ratings8.01 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paychex Flex
7.7
40 Ratings
1% below category average
syncHR
10.0
1 Ratings
25% above category average
Tracking of all physical assets7.740 Ratings10.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paychex Flex
5.9
164 Ratings
26% below category average
syncHR
10.0
1 Ratings
27% above category average
Report builder5.6134 Ratings10.01 Ratings
Pre-built reports6.7154 Ratings10.01 Ratings
Ability to combine HR data with external data5.483 Ratings10.01 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paychex Flex
7.9
158 Ratings
2% below category average
syncHR
10.0
1 Ratings
22% above category average
New hire portal8.0151 Ratings10.01 Ratings
Manager tracking tools7.8100 Ratings10.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paychex Flex
8.4
59 Ratings
7% above category average
syncHR
8.9
1 Ratings
13% above category average
Job Requisition Management9.732 Ratings9.01 Ratings
Company Website Posting9.830 Ratings9.01 Ratings
Publish to Social Media6.723 Ratings9.01 Ratings
Job Search Site Posting6.630 Ratings9.01 Ratings
Duplicate Candidate Prevention6.828 Ratings8.01 Ratings
Applicant Tracking9.733 Ratings9.01 Ratings
Notifications and Alerts9.853 Ratings9.01 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paychex Flex
-
Ratings
syncHR
9.0
1 Ratings
9% above category average
Corporate goal setting00 Ratings9.01 Ratings
Individual goal setting00 Ratings9.01 Ratings
Line-of sight-visibility00 Ratings9.01 Ratings
Performance tracking00 Ratings9.01 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paychex Flex
-
Ratings
syncHR
8.4
1 Ratings
5% above category average
Performance plans00 Ratings9.01 Ratings
Performance improvement plans00 Ratings9.01 Ratings
Review status tracking00 Ratings8.01 Ratings
Review reminders00 Ratings8.01 Ratings
Multiple review frequency00 Ratings8.01 Ratings
Best Alternatives
Paychex FlexsyncHR
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Paychex FlexsyncHR
Likelihood to Recommend
7.6
(298 ratings)
9.0
(1 ratings)
Likelihood to Renew
9.0
(42 ratings)
-
(0 ratings)
Usability
7.9
(240 ratings)
10.0
(1 ratings)
Availability
9.3
(10 ratings)
-
(0 ratings)
Performance
9.1
(10 ratings)
-
(0 ratings)
Support Rating
7.6
(245 ratings)
9.0
(1 ratings)
In-Person Training
4.5
(1 ratings)
-
(0 ratings)
Online Training
7.1
(4 ratings)
10.0
(1 ratings)
Implementation Rating
9.4
(11 ratings)
9.0
(1 ratings)
Configurability
7.6
(8 ratings)
-
(0 ratings)
Ease of integration
9.1
(3 ratings)
-
(0 ratings)
Product Scalability
9.3
(10 ratings)
-
(0 ratings)
Vendor post-sale
8.9
(31 ratings)
-
(0 ratings)
Vendor pre-sale
9.2
(32 ratings)
-
(0 ratings)
User Testimonials
Paychex FlexsyncHR
Likelihood to Recommend
Paychex, Inc.
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
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SyncHR
syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
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Pros
Paychex, Inc.
  • I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
  • I like the analytics & reports features.
  • I like how all my employees have easy access to their portal.
Read full review
SyncHR
  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
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Cons
Paychex, Inc.
  • Reporting writing is difficult to figure out
  • Employee turnover inside Paychex was a problem, until we were assigned to Neil Williams - since that time it has settled down
  • Pressure to convert personal connection with payroll advisor to using automated service
Read full review
SyncHR
  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
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Likelihood to Renew
Paychex, Inc.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
Read full review
SyncHR
No answers on this topic
Usability
Paychex, Inc.
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
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SyncHR
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
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Reliability and Availability
Paychex, Inc.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
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SyncHR
No answers on this topic
Performance
Paychex, Inc.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
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SyncHR
No answers on this topic
Support Rating
Paychex, Inc.
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
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SyncHR
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
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In-Person Training
Paychex, Inc.
We did online training only
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SyncHR
No answers on this topic
Online Training
Paychex, Inc.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
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SyncHR
Training was very well done and thorough
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Implementation Rating
Paychex, Inc.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
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SyncHR
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
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Alternatives Considered
Paychex, Inc.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
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SyncHR
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
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Scalability
Paychex, Inc.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
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SyncHR
No answers on this topic
Return on Investment
Paychex, Inc.
  • I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
  • One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
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SyncHR
  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
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ScreenShots

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

syncHR Screenshots

Screenshot of Org ChartScreenshot of ESS PortalScreenshot of Ad-Hoc Report WriterScreenshot of Time & Attendance