What users are saying about
Paychex Flex
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Top Rated
319 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 319 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
- Viventium Software ranks higher in 1 feature set: Payroll Management
Human Resource Management
7.1
Paychex Flex
71%
Viventium Software
Feature Set Not Supported
N/A
Paychex Flex ranks higher in 7/7 features
Paychex Flex ranks higher in 7/7 features
Employee demographic data
8.6
86%
124 Ratings
N/A
0 Ratings
Employment history
8.2
82%
139 Ratings
N/A
0 Ratings
Job profiles and administration
8.2
82%
94 Ratings
N/A
0 Ratings
Workflow for transfers, promotions, pay raises, etc.
7.9
79%
97 Ratings
N/A
0 Ratings
Organizational charting
1.0
10%
1 Rating
N/A
0 Ratings
Organization and location management
7.8
78%
93 Ratings
N/A
0 Ratings
Compliance data (COBRA, OSHA, etc.)
8.0
80%
90 Ratings
N/A
0 Ratings
Payroll Management
8.2
Paychex Flex
82%
10.0
Viventium Software
100%
Viventium Software ranks higher in 7/7 features
Viventium Software ranks higher in 7/7 features
Pay calculation
8.7
87%
170 Ratings
10.0
100%
3 Ratings
Off-cycle/On-Demand payment
7.4
74%
82 Ratings
10.0
100%
2 Ratings
Benefit plan administration
8.3
83%
103 Ratings
10.0
100%
3 Ratings
Direct deposit files
8.8
88%
167 Ratings
10.0
100%
3 Ratings
Salary revision and increment management
8.4
84%
121 Ratings
10.0
100%
3 Ratings
Reimbursement management
7.4
74%
68 Ratings
10.0
100%
3 Ratings
Support for external payroll vendors
N/A
0 Ratings
10.0
100%
1 Rating
Leave and Attendance Management
7.9
Paychex Flex
79%
Viventium Software
Feature Set Not Supported
N/A
Paychex Flex ranks higher in 3/3 features
Paychex Flex ranks higher in 3/3 features
Approval workflow
7.9
79%
71 Ratings
N/A
0 Ratings
Balance details
7.9
79%
89 Ratings
N/A
0 Ratings
Annual carry-forward and encashment
8.0
80%
74 Ratings
N/A
0 Ratings
Employee Self Service
8.2
Paychex Flex
82%
Viventium Software
Feature Set Not Supported
N/A
Paychex Flex ranks higher in 4/4 features
Paychex Flex ranks higher in 4/4 features
View and generate pay and benefit information
8.5
85%
144 Ratings
N/A
0 Ratings
Update personal information
8.5
85%
150 Ratings
N/A
0 Ratings
View company policy documentation
7.8
78%
69 Ratings
N/A
0 Ratings
View job history
8.1
81%
100 Ratings
N/A
0 Ratings
Asset Management
8.0
Paychex Flex
80%
Viventium Software
Feature Set Not Supported
N/A
Paychex Flex ranks higher in 1/1 features
Paychex Flex ranks higher in 1/1 features
Tracking of all physical assets
8.0
80%
27 Ratings
N/A
0 Ratings
HR Reporting
7.5
Paychex Flex
75%
Viventium Software
Feature Set Not Supported
N/A
Paychex Flex ranks higher in 3/3 features
Paychex Flex ranks higher in 3/3 features
Report builder
7.5
75%
95 Ratings
N/A
0 Ratings
Pre-built reports
7.8
78%
103 Ratings
N/A
0 Ratings
Ability to combine HR data with external data
7.2
72%
59 Ratings
N/A
0 Ratings
Onboarding
8.2
Paychex Flex
82%
Viventium Software
Feature Set Not Supported
N/A
Paychex Flex ranks higher in 2/2 features
Paychex Flex ranks higher in 2/2 features
New hire portal
8.3
83%
93 Ratings
N/A
0 Ratings
Manager tracking tools
8.0
80%
64 Ratings
N/A
0 Ratings
Recruiting / ATS
7.4
Paychex Flex
74%
Viventium Software
Feature Set Not Supported
N/A
Paychex Flex ranks higher in 7/7 features
Paychex Flex ranks higher in 7/7 features
Job Requisition Management
7.2
72%
25 Ratings
N/A
0 Ratings
Company Website Posting
7.5
75%
24 Ratings
N/A
0 Ratings
Publish to Social Media
7.5
75%
18 Ratings
N/A
0 Ratings
Job Search Site Posting
7.2
72%
24 Ratings
N/A
0 Ratings
Duplicate Candidate Prevention
7.2
72%
20 Ratings
N/A
0 Ratings
Applicant Tracking
7.3
73%
24 Ratings
N/A
0 Ratings
Notifications and Alerts
7.6
76%
38 Ratings
N/A
0 Ratings
Attribute Ratings
- Viventium Software is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend
8.0
Paychex Flex
80%
184 Ratings
10.0
Viventium Software
100%
5 Ratings
Likelihood to Renew
7.7
Paychex Flex
77%
15 Ratings
9.0
Viventium Software
90%
1 Rating
Usability
8.2
Paychex Flex
82%
131 Ratings
Viventium Software
N/A
0 Ratings
Availability
8.9
Paychex Flex
89%
6 Ratings
Viventium Software
N/A
0 Ratings
Performance
8.8
Paychex Flex
88%
6 Ratings
Viventium Software
N/A
0 Ratings
Support Rating
8.1
Paychex Flex
81%
160 Ratings
Viventium Software
N/A
0 Ratings
Online Training
8.2
Paychex Flex
82%
1 Rating
Viventium Software
N/A
0 Ratings
Implementation Rating
8.6
Paychex Flex
86%
8 Ratings
Viventium Software
N/A
0 Ratings
Product Scalability
8.2
Paychex Flex
82%
6 Ratings
Viventium Software
N/A
0 Ratings
Likelihood to Recommend
Paychex Flex
Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.

Verified User
Administrator in Corporate
Medical Practice Company, 11-50 employeesViventium Software
I love it for health care. It does everything we need including auto pay, auto deductions, API's to incorporate with other software, and I can always find the info I need.If you're a super large company (big box store, major chain), you probably need more than Viventium can do. But I haven't run into a single thing yet that we need it to do that it can't. And since we've been with them, they've added new features so they're always improving it.
COO (Chief Operating Officer)
HomeWell Care Services - Nashville TNHospital & Health Care, 51-200 employees
Pros
Paychex Flex
- Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
- Insurance renewal process is painless.
- Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.

Verified User
Administrative Assistant in Other
Education Management Company, 1-10 employeesViventium Software
- User-friendly, easy to navigate around the system. Employees love it.
- Payroll is very fast and quick, logical steps.
- Customer support is great.
Human Resources Manager
NIGP: The Institute for Public ProcurementNon-Profit Organization Management, 11-50 employees
Cons
Paychex Flex
- It's difficult to update user emails and user phone numbers after they have been set
- The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
- For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.

Verified User
Administrator in Human Resources
Real Estate Company, 51-200 employeesViventium Software
- More support staff would be helpful.
Director of Operations
Lutra Home CareHospital & Health Care, 11-50 employees
Pricing Details
Paychex Flex
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
$0
Paychex Flex Editions & Modules
Edition
Paychex Go | $591 |
---|---|
Paychex Flex Service | Contact sales team |
Paychex Flex Enterprise | Contact sales team |
- per month/+$4 per employee
- none
Additional Pricing Details
—Viventium Software
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Viventium Software Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Paychex Flex
Paychex Flex 7.7
Based on 15 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Tax Accountant
Markovitz DuganAccounting, 11-50 employees
Viventium Software
Viventium Software 9.0
Based on 1 answer
No answer on this topic is available.
Usability
Paychex Flex
Paychex Flex 8.2
Based on 131 answers
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Human Resources Administrator
Positive Energy NY LLCConstruction, 51-200 employees
Viventium Software
No score
No answers yet
No answers on this topic
Reliability and Availability
Paychex Flex
Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.

Verified User
Manager in Other
Accounting Company, 1-10 employeesViventium Software
No score
No answers yet
No answers on this topic
Performance
Paychex Flex
Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.

Verified User
Director in Finance and Accounting
Electrical & Electronic Manufacturing Company, 11-50 employeesViventium Software
No score
No answers yet
No answers on this topic
Support Rating
Paychex Flex
Paychex Flex 8.1
Based on 160 answers
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
HR Operations Advisor / Fractional HR / Talent Aquisition
PrivateNon-profit Organization Management, 11-50 employees
Viventium Software
No score
No answers yet
No answers on this topic
Online Training
Paychex Flex
Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Accounting
Cameo Fabricators Inc.Oil & Energy, 11-50 employees
Viventium Software
No score
No answers yet
No answers on this topic
Implementation Rating
Paychex Flex
Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
President
DESERT FLORAL INCRetail, 1-10 employees
Viventium Software
No score
No answers yet
No answers on this topic
Alternatives Considered
Paychex Flex
Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Executive Director
Visions of Hope Training ProgramNon-profit Organization Management, 1-10 employees
Viventium Software
After 2 weeks of one-on-one phone calls with my "trainer" from ADP, I ran my first payroll by myself. They called me the next day and asked if I needed help and I said I THOUGHT I had done it ok. The trainer was floored. He actually said to me "NOBODY is ever able to run their first payroll on their own!" Doesn't that just say it all??? It was SO confusing. There was so much to navigate around and things that I did not understand.With Vivenium, they did a 60 minute walk through on video with me and I was ready to go. I had questions after that as I hit unique situations, but I had someone to call and email and I always got my questions answered. They would fix the issue for me AND tell me how to do it myself so that I could learn for the next time.
COO (Chief Operating Officer)
HomeWell Care Services - Nashville TNHospital & Health Care, 51-200 employees
Scalability
Paychex Flex
Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.

Verified User
Director in Finance and Accounting
Electrical & Electronic Manufacturing Company, 11-50 employeesViventium Software
No score
No answers yet
No answers on this topic
Return on Investment
Paychex Flex
- Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
- The payroll journals are very easy to read and make cash management a very simple process.
- Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Accounting Manager
Kitchens by Charles WeilerConstruction, 11-50 employees
Viventium Software
- Decreased liability
- Decreased time spent on weekly payroll

Verified User
Director in Corporate
Hospital & Health Care Company, 501-1000 employees