Paycom vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paycom
Score 7.2 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
UKG Pro
Score 8.0 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
PaycomUKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PaycomUKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PaycomUKG Pro
Considered Both Products
Paycom
Chose Paycom
In my opinion, UKG and ADP our the worst products, customer service is terrible. They could literally pay me to use their product and I would still choose Paycom over them. Paylocity was our number 2 pick. They seemed like they could have done an ok job, but Paycoms ease …
Chose Paycom
Paycom solved our primary needs to pay our employees and it’s furthermore solved our so many additional HR problems as well. So it’s much more advance than the other similar software.
Chose Paycom
Paycom had the best ROI for the features we wanted and more customization options. Namely did not have all the features we wanted and UltiPro's sales representative did not seem think it was worth their time to demo to us, so we went with someone who wanted our business who …
Chose Paycom
Paycom has leverage over all systems I've worked on outside of Workday. Workday has the ability to be a global HRIS. Paycom is a single sign-on home built system versus the others have use interfaces to have a complete solution.
Chose Paycom
Paycom has some features that the others don't have. But we found that we couldn't rely on the data being correct so that required extra work to verify reports, etc. What I have appreciated about UltiPro is that they will tell you if something isn't going to work and then you …
Chose Paycom
[We selected Paycom for its] Integrated system - and user friendly reporting.
Chose Paycom
On a scale from 1- 10 compared to ADP and UltiPro, Paycom comes in at 3. I wasn't involved in the selection process, however, I believe the main reason we purchased Paycom was because they sold it as a Global system and it turned out to be anything but that.
UKG Pro
Chose UKG Pro
Paycom was really good but Ulti won out over them for us because of a values match. That was four years ago and before the merger though, so I don't know if that is still as aligned as it was.
Chose UKG Pro
The customer service and the product/services. ADP was never able to fix anything and it took multiple days sometimes weeks to get back to us on issues. Paycom wasn’t but the platform definitely wasn’t as robust as UKG.
Chose UKG Pro
We left ADP for UKG Pro due to poor customer service and inability to access the backend. Highflyer did not meet California regulatory requirements. Paycom's sales personnel were lacking and did not represent the company well (e.g. late for demos, did not meet the RFP deadline).
Chose UKG Pro
Paycom -- DO NOT LIKE their sales tactics. Very unprofessional. The product has evolved and is looking quite decent from where it started, but I will never use them again. ADP -- I have used it for all different facets in my career. They can never get all their systems …
Chose UKG Pro
UKG stacks up very well. The functionality covers just about all of the essential functions that are needed to operate a large organization that is constantly bringing in new talent and moving people around to other divisions or positions. The reporting is strong, and the …
Chose UKG Pro
UltiPro blows away the competition as it is so much easier to use and integrated. It is much easier to customize reports in UltiPro vs the other systems we have tried and reviewed. In addition, the data is easier to find. I would not switch back for any reason at all.
Chose UKG Pro
Better quality, more robust, more customization. With many of these other systems, you get a pre-packaged, cookie-cutter system that often lacks the ability to custom-tailor the system to meet your company needs. Not the case with UKG Pro.
Chose UKG Pro
I didn't select UKG Pro at this company. That decision was made prior to my joining. However, I have had the opportunity to evaluate UKG Pro next to ADP Workforce Now, and I opted to go with ADP Workforce Now. The reasons for that decision boiled down to the level of control …
Chose UKG Pro
We decided on UKG vs the companies listed above due to their commitment to customer service, having a focus on being a great place to work for their associates, and product offerings.
Chose UKG Pro
We stayed with UKG because ultimately we would have to transfer our data. However, we will perform our due diligence every couple of years. Also at the time, the customer service was phenomenal.
Chose UKG Pro
When it comes to service and support, there is no comparison between UKG, Ceridian, ADP, Workday or other HCM vendors out there. The support that we have received over the previous three years has been the best I've ever experienced in my 15+ years of working in human resources …
Chose UKG Pro
UKG Pro [(formerly Ultimate Software UltiPro)] has more features and is more user friendly.
Chose UKG Pro
I was not with with my current employer when UltiPro was implemented. This product was chosen because of the different HR tools it offered aside from just payroll. However, some of the modules that we expected to work better for us have lack of functionality needed for our …
Chose UKG Pro
UKG had all the modules we were looking for, was highly configurable, and looked like it could grow with our business. Did not realize how much of the heavy lifting was needed on our part for implementation and ongoing. UKG does have its quirks and some workarounds are needed …
Chose UKG Pro
We are continuously comparing UKG against other systems. UKG offers a lot but we are unsure if it is matching our exact needs. We have not decided to switch our HRIS because it would currently be more work to move systems than to reconfigure this one to our needs.
Chose UKG Pro
UKG Pro is competitive in its pricing models but more transparent than some other products we have used. They are consistently ranked as one of the top employers in their industry and this comes across in all dealings with their employees from contract negotiations, to …
Chose UKG Pro
After a long selection process, we went with UKG - which had the highest launch price tag of all the vendors we reviewed - because of its amazing capacity for configurability. We were also drawn to the culture within UKG. It made the most sense to us that a company with a …
Top Pros
Top Cons
Features
PaycomUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paycom
6.9
354 Ratings
13% below category average
UKG Pro
8.3
803 Ratings
6% above category average
Employee demographic data7.3321 Ratings8.7731 Ratings
Employment history6.8307 Ratings8.7762 Ratings
Job profiles and administration6.9308 Ratings8.6733 Ratings
Workflow for transfers, promotions, pay raises, etc.6.6309 Ratings8.3721 Ratings
Organizational charting5.9231 Ratings7.7643 Ratings
Organization and location management7.8267 Ratings8.2656 Ratings
Compliance data (COBRA, OSHA, etc.)6.7254 Ratings8.1517 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paycom
7.5
367 Ratings
7% below category average
UKG Pro
8.6
746 Ratings
7% above category average
Pay calculation7.9356 Ratings9.0709 Ratings
Support for external payroll vendors6.447 Ratings8.2336 Ratings
Off-cycle/On-Demand payment8.713 Ratings8.8231 Ratings
Benefit plan administration7.6306 Ratings8.1643 Ratings
Direct deposit files8.0357 Ratings9.3702 Ratings
Salary revision and increment management7.1293 Ratings8.8573 Ratings
Reimbursement management7.0197 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paycom
7.5
325 Ratings
7% below category average
UKG Pro
8.4
563 Ratings
4% above category average
Approval workflow7.4310 Ratings8.8504 Ratings
Balance details7.4310 Ratings8.4529 Ratings
Annual carry-forward and encashment7.7257 Ratings8.1434 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paycom
7.5
368 Ratings
8% below category average
UKG Pro
8.5
798 Ratings
5% above category average
View and generate pay and benefit information7.8361 Ratings8.8769 Ratings
Update personal information8.2364 Ratings8.9776 Ratings
View company policy documentation7.6323 Ratings8.5564 Ratings
Employee recognition6.3174 Ratings7.4287 Ratings
View job history7.7288 Ratings8.9759 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paycom
4.9
26 Ratings
45% below category average
UKG Pro
8.5
189 Ratings
9% above category average
Tracking of all physical assets4.926 Ratings8.5189 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paycom
6.2
315 Ratings
20% below category average
UKG Pro
7.7
734 Ratings
1% above category average
Report builder6.3309 Ratings7.7714 Ratings
Pre-built reports6.4306 Ratings7.9724 Ratings
Ability to combine HR data with external data5.855 Ratings7.5495 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paycom
7.0
310 Ratings
13% below category average
UKG Pro
8.6
557 Ratings
7% above category average
New hire portal7.4307 Ratings8.6554 Ratings
Manager tracking tools6.7265 Ratings8.6444 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paycom
5.5
179 Ratings
39% below category average
UKG Pro
7.9
377 Ratings
3% below category average
Corporate goal setting4.236 Ratings8.1293 Ratings
Individual goal setting6.3166 Ratings7.7359 Ratings
Line-of sight-visibility4.835 Ratings7.9251 Ratings
Performance tracking6.4175 Ratings7.8333 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paycom
6.7
224 Ratings
17% below category average
UKG Pro
8.1
465 Ratings
2% above category average
Performance plans6.8207 Ratings7.8415 Ratings
Performance improvement plans6.7196 Ratings7.7326 Ratings
Review status tracking6.7200 Ratings8.3436 Ratings
Review reminders7.1207 Ratings8.3397 Ratings
Multiple review frequency6.3185 Ratings8.3337 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paycom
6.8
34 Ratings
15% below category average
UKG Pro
8.4
187 Ratings
6% above category average
Create succession plans/pools9.124 Ratings8.5155 Ratings
Candidate ranking6.830 Ratings8.3164 Ratings
Candidate search5.833 Ratings8.4163 Ratings
Candidate development5.429 Ratings8.5152 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paycom
6.6
216 Ratings
16% below category average
UKG Pro
8.5
456 Ratings
9% above category average
Job Requisition Management6.9193 Ratings8.8434 Ratings
Company Website Posting7.2190 Ratings9.1422 Ratings
Publish to Social Media6.5152 Ratings8.7333 Ratings
Job Search Site Posting6.9176 Ratings8.8390 Ratings
Duplicate Candidate Prevention6.2163 Ratings7.1323 Ratings
Applicant Tracking6.6199 Ratings8.6421 Ratings
Notifications and Alerts6.1202 Ratings8.4388 Ratings
Best Alternatives
PaycomUKG Pro
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PaycomUKG Pro
Likelihood to Recommend
6.8
(387 ratings)
8.3
(928 ratings)
Likelihood to Renew
8.3
(20 ratings)
8.9
(194 ratings)
Usability
8.3
(23 ratings)
8.5
(188 ratings)
Availability
9.1
(1 ratings)
10.0
(74 ratings)
Performance
8.2
(1 ratings)
9.4
(331 ratings)
Support Rating
9.0
(51 ratings)
6.6
(492 ratings)
In-Person Training
6.4
(1 ratings)
9.6
(87 ratings)
Online Training
7.3
(1 ratings)
9.1
(202 ratings)
Implementation Rating
7.8
(6 ratings)
9.9
(86 ratings)
Configurability
5.5
(1 ratings)
9.9
(76 ratings)
Ease of integration
5.5
(1 ratings)
9.9
(65 ratings)
Product Scalability
5.5
(1 ratings)
9.4
(93 ratings)
Vendor post-sale
4.9
(2 ratings)
8.0
(55 ratings)
Vendor pre-sale
8.3
(2 ratings)
9.9
(48 ratings)
User Testimonials
PaycomUKG Pro
Likelihood to Recommend
Paycom
Paycom (Perry Watson) has been the most reliable one-on-one person that I, in 33 years, have ever had to work with. Paycom's platform is great, user-friendly, and easy to explain to employees who are not tech-savvy. Employees love the part where they get to see their check and approve it before they ever receive it. Our company is very different, and Paycom has helped me build a system where it is going to save time and money going forward.
Read full review
UKG
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
Read full review
Pros
Paycom
  • Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations
  • Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs
  • Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform.
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
Paycom
  • Update alert system for employees. When and employee misses a clock in so he/she requests a missed punch correction, the alert saying missed punch will continue to pop up at the employee until a manager approves said punch request. It confuses employees and makes them think they didn't request the punch so they do it again. It should not keep alerting said employee if he/she made a change to fix it. If anything, it should alert the manager until said requests are approved and/or denied.
  • Provide the employees pay rate in the edit grid layout section of payroll
Read full review
UKG
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Read full review
Likelihood to Renew
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review
Usability
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
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Reliability and Availability
Paycom
They are very dependable and I have never experience any outages
Read full review
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
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Performance
Paycom
It is a solid product and was out first payroll software that we have used
Read full review
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
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Support Rating
Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
Read full review
UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
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In-Person Training
Paycom
They were a sales person and not really a good trainer.
Read full review
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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Online Training
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
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UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
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Implementation Rating
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
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Alternatives Considered
Paycom
Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that ADP Workforce Now and I have much more control in the system than I did previously. Paycom's reporting capabilities are also outstanding in comparison to ADP's. The system as a whole is overall a superior product in comparison to what we utilized previously
Read full review
UKG
My experience with HRIS systems is limited to UKG Pro. It is the only HRIS I have worked with. I have worked with other systems that perform the tasks of some of its models and have found that when used with the various modules the overall experience with UKG is great. The ability to have all of the modules on the same platform makes the integration between UKG Pro and the modules great!
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Scalability
Paycom
They are not able to meet our current needs
Read full review
UKG
Read full review
Return on Investment
Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
Read full review
UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
Read full review
ScreenShots

Paycom Screenshots

Screenshot of Screenshot of Screenshot of

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice