Paycom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paycom
Score 7.2 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
Pricing
Paycom
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Paycom
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Paycom
Considered Both Products
Paycom
Chose Paycom
The company I worked for only used the time and attendance feature, and at my current company, we don't use the scheduling module. I do know that prior to my employment with the company where I currently use Paycom, they were a prior ADP user and my colleagues have stated that …
Chose Paycom
Paycom is a lot less expensive than a PEO and you still have a dedicated payroll person to assist with any issues.
Chose Paycom
We had numerous issues with ADP's customer support. Many times my payroll would error out and I would sit on hold for over an hour just to get someone to clear the error and send me the payroll register back. With Paycom I am in control of downloading my payroll registers, …
Chose Paycom
ADP was not fully integrated within the various categories for HR & payroll which meant we often had to work from several different software and system to accomplish simply task. This resulted in countless hours trying to complete things that are integrated within Paycom. It …
Chose Paycom
ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
Chose Paycom
Making the switch from Certipay to Paycom was a no-brainer. The friendly usage, ability to onboard virtually, and payroll process have become much more efficient with Paycom and have allowed us as a company to spend more time elsewhere that we weren't able to do before. We also …
Chose Paycom
The dedicated specialist and out implementation teams are amazing and ready to help at any time.
Chose Paycom
By far, comparable to Workday, but built for smaller-sized organizations; however, capabilities are on par.
Chose Paycom
Paycom is second to None! The ease of daily time management all the way to benefits and garnishment management. It is amazing and mind easing to have these managed by Paycom teams and not have to worry about them on a daily basis. I love the FMLA tracker as well
Chose Paycom
The onboarding is not as clunky and is more user friendly, creating a better flow for a new hire to work through it from home without issues.

The reporting is more robust and more customizable. I have made so many reports from Paycom to suit my needs. I just had to make due with …
Chose Paycom
Paycor did not automatically calculate employee paychecks properly. Paycom has been able to do this which has saved us a ton of time. Paycor also required a lot of manual changes where Paycom has automated the process.
Chose Paycom
In my opinion, ADP is a clunky system that has many positives, but overall I think it is not user friendly and doesn't have the majority of the tools we want as we continued pushing our company forward. I believe Paycom has many more tools, is more user friendly and our …
Chose Paycom
It has been a long time since we used ADP. At the time we felt ADP was to big a company. If you had an issue, you could not get to your customer service representative to get the problem fixed.
Chose Paycom
Paycom had less to offer than these other providers in my opinion, but for the dollar amount and the service we received Paycom was the right fit.
Chose Paycom
We selected Paycom for its functional, user-friendly platform. They continue to make improvements and add features that are beneficial to HR and Payroll professionals.
Chose Paycom
I don't remember the name of the other companies we researched but Paycom was the best for our needs.
Chose Paycom
We selected Paycom due to their system being one totally organic system. We have worked with systems who purchase other modules and they do not communicate well with each other. When changes are made in Paycom they flow to all the different sections needed to ensure the …
Chose Paycom
Paycom is better. Paycom is easier to navigate, train users, reset passwords, and train end-users on.
Payroll processing is a lot simpler as well in Paycom compared to others out there.
Chose Paycom
Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that ADP Workforce Now
Chose Paycom
Better training and support.
Top Pros
Top Cons
Features
Paycom
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paycom
6.9
354 Ratings
13% below category average
Employee demographic data7.3321 Ratings
Employment history6.8307 Ratings
Job profiles and administration6.9308 Ratings
Workflow for transfers, promotions, pay raises, etc.6.6309 Ratings
Organizational charting5.9231 Ratings
Organization and location management7.8267 Ratings
Compliance data (COBRA, OSHA, etc.)6.7254 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paycom
7.5
367 Ratings
7% below category average
Pay calculation7.9356 Ratings
Support for external payroll vendors6.447 Ratings
Off-cycle/On-Demand payment8.713 Ratings
Benefit plan administration7.6306 Ratings
Direct deposit files8.0357 Ratings
Salary revision and increment management7.1293 Ratings
Reimbursement management7.0197 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paycom
7.5
325 Ratings
7% below category average
Approval workflow7.4310 Ratings
Balance details7.4310 Ratings
Annual carry-forward and encashment7.7257 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paycom
7.5
368 Ratings
8% below category average
View and generate pay and benefit information7.8361 Ratings
Update personal information8.2364 Ratings
View company policy documentation7.6323 Ratings
Employee recognition6.3174 Ratings
View job history7.7288 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paycom
4.9
26 Ratings
45% below category average
Tracking of all physical assets4.926 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paycom
6.2
315 Ratings
20% below category average
Report builder6.3309 Ratings
Pre-built reports6.4306 Ratings
Ability to combine HR data with external data5.855 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paycom
7.0
310 Ratings
13% below category average
New hire portal7.4307 Ratings
Manager tracking tools6.7265 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paycom
5.5
179 Ratings
39% below category average
Corporate goal setting4.236 Ratings
Individual goal setting6.3166 Ratings
Line-of sight-visibility4.835 Ratings
Performance tracking6.4175 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paycom
6.7
224 Ratings
17% below category average
Performance plans6.8207 Ratings
Performance improvement plans6.7196 Ratings
Review status tracking6.7200 Ratings
Review reminders7.1207 Ratings
Multiple review frequency6.3185 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paycom
6.8
34 Ratings
15% below category average
Create succession plans/pools9.124 Ratings
Candidate ranking6.830 Ratings
Candidate search5.833 Ratings
Candidate development5.429 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paycom
6.6
216 Ratings
16% below category average
Job Requisition Management6.9193 Ratings
Company Website Posting7.2190 Ratings
Publish to Social Media6.5152 Ratings
Job Search Site Posting6.9176 Ratings
Duplicate Candidate Prevention6.2163 Ratings
Applicant Tracking6.6199 Ratings
Notifications and Alerts6.1202 Ratings
Best Alternatives
Paycom
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternatives
User Ratings
Paycom
Likelihood to Recommend
6.8
(387 ratings)
Likelihood to Renew
8.3
(20 ratings)
Usability
8.3
(23 ratings)
Availability
9.1
(1 ratings)
Performance
8.2
(1 ratings)
Support Rating
9.0
(51 ratings)
In-Person Training
6.4
(1 ratings)
Online Training
7.3
(1 ratings)
Implementation Rating
7.8
(6 ratings)
Configurability
5.5
(1 ratings)
Ease of integration
5.5
(1 ratings)
Product Scalability
5.5
(1 ratings)
Vendor post-sale
4.9
(2 ratings)
Vendor pre-sale
8.3
(2 ratings)
User Testimonials
Paycom
Likelihood to Recommend
Paycom
Paycom (Perry Watson) has been the most reliable one-on-one person that I, in 33 years, have ever had to work with. Paycom's platform is great, user-friendly, and easy to explain to employees who are not tech-savvy. Employees love the part where they get to see their check and approve it before they ever receive it. Our company is very different, and Paycom has helped me build a system where it is going to save time and money going forward.
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Pros
Paycom
  • Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations
  • Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs
  • Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform.
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Cons
Paycom
  • Update alert system for employees. When and employee misses a clock in so he/she requests a missed punch correction, the alert saying missed punch will continue to pop up at the employee until a manager approves said punch request. It confuses employees and makes them think they didn't request the punch so they do it again. It should not keep alerting said employee if he/she made a change to fix it. If anything, it should alert the manager until said requests are approved and/or denied.
  • Provide the employees pay rate in the edit grid layout section of payroll
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Likelihood to Renew
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
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Usability
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
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Reliability and Availability
Paycom
They are very dependable and I have never experience any outages
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Performance
Paycom
It is a solid product and was out first payroll software that we have used
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Support Rating
Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
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In-Person Training
Paycom
They were a sales person and not really a good trainer.
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Online Training
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
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Implementation Rating
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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Alternatives Considered
Paycom
Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that ADP Workforce Now and I have much more control in the system than I did previously. Paycom's reporting capabilities are also outstanding in comparison to ADP's. The system as a whole is overall a superior product in comparison to what we utilized previously
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Scalability
Paycom
They are not able to meet our current needs
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Return on Investment
Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
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ScreenShots

Paycom Screenshots

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